Own the business. Lead the team. Deliver results.
Join our leadership team and take full responsibility for hotel performance, team development, and delivering an exceptional guest experience while driving revenue and operational success.
Pay: $70,000 - $80,000 salary per year (based on experience) + commission eligibility
Benefits: Benefits, PTO, and 401(k) available
J&P Hospitality Management, LLC
Job Description
Job Title: General Manager
Reports to: Area Manager
FLSA Status: Exempt
Location: On-Site, Single Property
Direct Reports: 8+, depending on the needs of the business
Department: Property Operations
JOB SUMMARY:
The General Manager (GM) plans, directs, and coordinates all daily operations of the hotel. The GM is the primary business leader of the hotel, accountable for driving sales, maximizing revenue, and achieving strong GOP performance compared to budget, last year, and comp sets. The GM partners closely with the Area Manager, Regional Director of Sales and the Revenue Manager to ensure selling strategies and revenue management practices are executed at the property level. Along with sales, the GM oversees all day-to-day operations, including staffing, guest service, maintenance, safety, and compliance. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works with key leaders in the organization to meet company expectations and deliver a consistent guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage the hotel according to the business plan and budget, with a strong focus on room sales.
- Deliver consistent sales growth and revenue performance by leading property-level sales initiatives.
- Execute company sales programs and ensure measurable participation and results from staff.
- Work with the Regional Director of Sales to implement market-level strategies, capture local accounts, and drive business-to-business sales.
- Partner with the Revenue Manager to optimize rates, inventory, and pricing decisions that increase market share.
- Achieve and exceed GOP targets compared to budget, last year, and comp sets.
- Review daily, weekly, and monthly performance reports and adjust strategies to remain competitive.
- Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.
- Build relationships with local businesses, competitors, and community groups to promote the hotel.
- Knows area attractions and local services to assist guests and provide excellent hospitality.
- Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.
- Ensure rooms meet brand and cleanliness standards through daily inspections.
- Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.
- Train the team on emergency procedures and safety standards in line with OSHA regulations.
- Commitment to keeping guests and staff safe.
- Maintain key control systems for guest and staff safety.
- Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).
- Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.
- Encourage guest feedback and respond to issues quickly to maintain high satisfaction.
- Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.
- Recruit, hire, and train quality staff to build a strong team. Ensures a sales-minded approach to service.
- Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.
- Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.
- Submit accurate payroll data every pay period.
- Coach, develop, and train team members consistently.
- Set clear goals and hold team members accountable for sales and service outcomes.
- Highlight sales opportunities and revenue priorities with team members.
- Conduct performance reviews and use progressive discipline when needed to address performance issues.
- Be knowledgeable in and follow all J&P programs. Implement J&P programs as designed.
- Perform other job duties as assigned.
QUALIFICATIONS:
- 2-5 years of General Manager experience.
- Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
- Proven success driving sales growth and improving GOP performance.
- Strong leadership and coaching skills.
- Familiar with local, state, and federal employment laws and basic HR practices.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Strong organizational and time management skills.
- Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
- Clear verbal and communication skills.
- Good judgement and decision-making skills.
- High School Diploma or equivalent required; College degree is a plus.
EXPECTATIONS:
- Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.
- Valid driver’s license and Real ID-compliant ID required.
- Must have reliable transportation.
- Must maintain a neat, professional appearance appropriate for a hotel environment.
- Must be 18 years of age at the time of hire and legally authorized to work in the United States without current of future visa sponsorship.
- Employment is subject to E-Verify verification.
- Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.
PHYSICAL REQUIREMENTS:
- Must be able to use a computer and phone for extended periods.
- Must be able to stand, walk, and climb stairs for long periods.
- Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
- Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
- Must be able to perform the essential job functions with or without reasonable accommodation.
J&P Hospitality is an Equal Opportunity Employer. We are committed to creating a workplace where all applicants and employees are treated with respect and fairness. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by law.
J&P Hospitality participates in E-Verify. After an offer of employment is accepted, we will verify the identity and employment eligibility of all new hires as required by federal law. Applicants must be legally authorized to work in the United States.
