Top 103 Client advocate Jobs in Ann Arbor, Mi

Client Relationship Representative (Universal Banker)
First Merchants Bank —Ann Arbor, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
F.S.S. COORDINATOR (Family Self-Sufficiency)
Inkster Housing Commission —Inkster, MI
- $20 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Inventory Associate
LG-OSS, LLC —Ann Arbor, MI
- $15 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Travel reimbursement
- AD&D insurance
Quick Apply
2d
Foster Care Specialist
Hands Across The Water Inc —Ann Arbor, MI
- $26 an hour
- Overtime
- Hybrid work
- Mid-level
- Office
- Driver's License
- Paid training
- Continuing education credits
Quick Apply
Implementation (Deployment) Leader
Steelhead Technologies —Brighton, MI
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- Travel
- In-person
- Health savings account
- Health insurance
Quick Apply
Supports Coordinator
SCA —Redford, MI
- $25.31 - $30.48 an hour
- Full-time
- Mid-level
- Office
- Driver's License
Quick Apply
2d
Co Response (Police) Clinician/Therapist
Hegira Health, Inc. —Livonia, MI
- $30.50 - $33.50 an hour
- Part-time
- Background check
- Master of Social Work
- LPC
- Health insurance
- Dental insurance
Quick Apply
3d
Client Relationship Representative (Universal Banker)
First Merchants Bank —Novi, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Behavior Technician
Behavioral Health Works —Ypsilanti, MI
- $18 - $25 an hour
- Part-time
- Clinic
- Education
- Driving
- Dental insurance
- Paid time off
Quick Apply
3d
Co Response (Police) Clinician/Therapist PART-TIME WEEKENDS
Hegira Health, Inc. —Livonia, MI
- $30.50 - $33.50 an hour
- Part-time
- Background check
- Master of Social Work
- LPC
- Employee assistance program
- Referral program
Quick Apply
Client Advocate
greenpath, inc. —Novi, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Nurse Auditor, Revenue Integrity - (Remote)
Trinity Health —Livonia, MI
- $325,171 - $487,757 a year
- Full-time
- Remote
- Nursing
- Medication administration
- RN License
Early Childhood Specialist (Preschool) (2 Positions)
Washtenaw ISD —Ann Arbor, MI
- $64,683 - $79,512 a year
- Extended hours
- Classroom
- Customer service
- 5 years
Quick Apply
5d
Wraparound Specialist II
Washtenaw ISD —Ann Arbor, MI
- $59,867 - $73,578 a year
- Extended hours
- Nursing
- Experience working with individuals with disabilities
- Mid-level
Quick Apply
HR Business Partner 2
Torc Robotics —Ann Arbor, MI
- $136,200 - $163,400 a year
- Full-time
- Office
- 3 years
- Master's degree
- AD&D insurance
- Health insurance
Human Resources Business Partner - North America
NSF International —Ann Arbor, MI
- Full-time
- Customer service
- 5 years
- Bachelor's degree
Family Services Support Coordinator Case Manager
Avalon Housing —Ann Arbor, MI
- From $49,009 a year
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Assistant Director, Technology and Data Services
Washtenaw ISD —Ann Arbor, MI
- $116,162 - $142,762 a year
- Extended hours
- 5 years
- Basic math
- Office
Quick Apply
4d
Driving Possibilities Data Specialist
Washtenaw ISD —Ann Arbor, MI
- $77,405 - $95,130 a year
- Extended hours
- Computer science
- Computer Science
- Basic math
- Flexible schedule
Quick Apply
Visitation Specialist
Hands Across The Water Inc —Ann Arbor, MI
- From $19 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply

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Client Relationship Representative (Universal Banker)

First Merchants Bank -
Ann Arbor, MI

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

Financial sales
High school diploma or GED
Financial product expertise

Full Job Description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.

As part of this role you will:

Customer Experience and Relationship Management
- Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
- Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
- Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
- Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
- Maintain accurate client records and account information to support ongoing relationship management.
Operational Excellence
- Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier’s checks, money orders, and change orders.
- Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
- Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
- Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
- Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
Sales and Business Development
- Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
- Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
- Open new consumer and business accounts and process loan applications for new and existing clients.
- Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
- Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
- Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
- Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
Team Collaboration and Leadership
- Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
- Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
- Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
- Serve as a resource for associates regarding problem resolution and procedural questions.
- High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
- Risk Management and Compliance
- Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
- Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:

High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

Prior banking experience.
Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

client advocate jobs in ann arbor, mi

Client Relationship Representative (Universal Banker)

F.S.S. COORDINATOR (Family Self-Sufficiency)

Inventory Associate

Foster Care Specialist

Implementation (Deployment) Leader

Supports Coordinator

Co Response (Police) Clinician/Therapist

Client Relationship Representative (Universal Banker)

Behavior Technician

Co Response (Police) Clinician/Therapist PART-TIME WEEKENDS

Client Advocate

Nurse Auditor, Revenue Integrity - (Remote)

Early Childhood Specialist (Preschool) (2 Positions)

Wraparound Specialist II

HR Business Partner 2

Human Resources Business Partner - North America

Family Services Support Coordinator Case Manager

Assistant Director, Technology and Data Services

Driving Possibilities Data Specialist

Visitation Specialist

I want to receive the latest job alert for client advocate in ann arbor, mi

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