Top 141 Collections success manager Jobs in Ann Arbor, Mi

Resident Experience Manager - Willowtree Apartments & Tower
American Campus Communities —Ann Arbor, MI
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
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Digital Collections Success Manager
ITHAKA —Ann Arbor, MI
- $73,000 - $92,000 a year
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Paid holidays
14d
Assistant Manager of Collections
University of Michigan Credit Union —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
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Logistics Manager
PRIORITY WASTE RESOURCES LLC —Wayne, MI
- Mid-level
- Supervising experience
- Leadership
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Collections Coordinator
Lineage Logistics —Novi, MI
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
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9d
ERP Release Manager
Lineage Logistics —Novi, MI
- Full-time
- Remote
- Computer science
- Oracle
- Computer Science
- Disability insurance
- Health insurance
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General Manager (GM) - Hotel Brand Name
J&P Hospitality Management, LLC —Ann Arbor, MI
- $70,000 - $80,000 a year
- Weekends as needed
- 18 years or older
- Spanish
- Microsoft Excel
- 401(k)
- Paid time off
Quick Apply
12d
Housing and Supportive Services Program Director
Ozone House Inc —Ypsilanti, MI
- $70,000 - $74,256 a year
- Full-time
- Background check
- 7 years
- Master's degree
- Health savings account
- Disability insurance
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Overnight Operations Manager
Life Couriers —Romulus, MI
- $65,000 - $70,000 a year
- Overnight shift
- Dedicated
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
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12d
Relationship Manager (Ann Arbor, MI)
Mercer Advisors —Ann Arbor, MI
- $66,300 - $78,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Business development
- Paid parental leave
- Health savings account
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Experienced F/I Manager
Suburban Chevrolet Cadillac of Ann Arbor —Ann Arbor, MI
- Weekends as needed
- 18 years or older
- Clean driving record
- Dealership
- Employee stock purchase plan
- Paid holidays
Quick Apply
12d
Marketing Manager
Gene Codes Corporation —Ann Arbor, MI
- 8 hour shift
- Management
- Sales
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Pavement Engineer
SME —Plymouth, MI
- Microsoft Outlook
- Construction site
- Customer service
- Profit sharing
- Health insurance
Quick Apply
Service Manager
Restaurant Technologies —Canton, MI
- Full-time
- Customer service
- High school diploma or GED
- Bachelor's degree
- Health insurance
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6d
Restaurant Manager
The Cheesecake Factory —Novi, MI
- $60,000 - $70,000 a year
- Email
- Ability to walk for extended periods
- Restaurant management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Distribution Center General Manager
Asphalt Buyer II LLC —Novi, MI
- $92,800 - $116,000 a year
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Ability to lift 50 pounds
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EPR Program Manager
Harman International —Novi, MI
- $78,750 - $115,500 a year
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
4h
Service Regional Manager
Rudolph Libbe Group —Livonia, MI
- Customer service
- 5 years
- Writing skills
Safety Director
Michigan Paving and Materials —Canton, MI
- Weekends as needed
- Microsoft Excel
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
9d
Water Sustainability Project Tracking and Data Manager - multiple locations
LimnoTech —Ann Arbor, MI
- $75,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Office
- SQL
- Health insurance
- Dental insurance

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collections success manager jobs near ann arbor, mi

Resident Experience Manager - Willowtree Apartments & Tower

American Campus Communities -
Ann Arbor, MI

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Marketing public relations
Managing property management teams
Customer communication
Property supervision
Managing budgets in a finance role
Managing property management budgets
Overseeing educational facilities management
Business operations
Property management

Full Job Description

Description

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.

Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
Work closely with Service Manager to own property financials, including purchasing and performance to budget.
Ensure consistent and ongoing communication with University partners.
Represent ACC as property leader at resident functions and marketing events.
Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
Effectively resolve resident conflicts and disputes.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.

Ideal Candidate
The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.

Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities.

American Campus Communities Culture Commitments

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

2 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

Benefits & Perks

Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program

About American Campus Communities

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.

Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students – at every price point.

And it’s not just about great living spaces and great amenities. It’s about giving students the resources and environment they need to succeed, both academically and personally.

Our Mission keeps us focused:

Our values help us get there.

Delivering the best possible student experience doesn’t just happen. It takes an unrelenting commitment to students, parents and educational institutions. It also takes a corporate culture built on shared values, a higher purpose, and a team of people who truly love what they do.

American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Refine Your Search

collections success manager jobs in ann arbor, mi

Resident Experience Manager - Willowtree Apartments & Tower

Digital Collections Success Manager

Assistant Manager of Collections

Logistics Manager

Collections Coordinator

ERP Release Manager

General Manager (GM) - Hotel Brand Name

Housing and Supportive Services Program Director

Overnight Operations Manager

Relationship Manager (Ann Arbor, MI)

Experienced F/I Manager

Marketing Manager

Pavement Engineer

Service Manager

Restaurant Manager

Distribution Center General Manager

EPR Program Manager

Service Regional Manager

Safety Director

Water Sustainability Project Tracking and Data Manager - multiple locations

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