A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations).
Through curricular innovation, tools for student success, and educational research and analytics, the University of Michigan Center for Academic Innovation is building the future of education. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To realize our vision, we make it our mission to collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.
About the Technology Infrastructure and Support Team
The TIS team builds and maintains the robust technology foundation that enables innovation at the Center for Academic Innovation. We ensure the reliability, scalability, and security of the CAI's media, IT, and learning infrastructure, supporting everything from studio production and XR experiences to course platforms and internal systems. Our work spans Michigan Online infrastructure, AV systems design, IT support, media asset management, cloud storage, cybersecurity, and disaster recovery planning. We collaborate closely with Creative Studios, Operations, and product engineering teams to deliver seamless technical experiences for learners, faculty, and staff. Whether designing resilient workflows, managing cross-functional support models, or piloting next generation tools, the TIS team plays a critical role in advancing CAI's mission at scale.
For more information, please visit our website: Academic Innovation.
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Support the reliability, availability, and day-to-day operation of CAI?s application and platform environments, including Michigan Online systems
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Help administer and improve CAI's OpenShift-based application environments and related hosting infrastructure
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Build, maintain, and improve CI/CD pipelines and GitHub-based deployment workflows in collaboration with development teams
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Implement and support monitoring, alerting, and observability practices across infrastructure and applications to reduce downtime and improve incident response
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Assist with infrastructure automation, configuration management, and operational standardization across AWS and other hosting environments
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Own and evolve CAI's observability approach for independently managed infrastructure and applications, including monitoring, alerting, logging, dashboards, and incident-response visibility, in coordination with shared university platforms where appropriate.
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Support security-related operational controls, including access management, credential handling, system hardening, and vulnerability remediation. Ensure the CAI infrastructure remains secure by adhering to and promoting industry standards and best practices.
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Create and maintain clear technical documentation, runbooks, and operational procedures to improve transparency and resilience
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Support testing, troubleshooting, and continuous improvement of development and ephemeral environments
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Partner with application development, compliance, and data teams to ensure infrastructure requirements and implementations are aligned with the cross-cutting needs of CAI
The Center for Academic Innovation at the University of Michigan is seeking a qualified DevOps Engineer to support the reliability, security, scalability, and operational maturity of CAI's application and platform environments. Reporting to the Director of Technology Infrastructure and Support, this role will help manage and improve the systems that support Michigan Online and other CAI initiatives. The ideal candidate brings strong technical skills in cloud and platform operations, infrastructure automation, CI/CD, and observability, along with a practical, collaborative approach to problem solving and documentation. This role works across a technology stack that includes AWS, OpenShift, Linux-based environments, GitHub, CI/CD pipelines, monitoring and alerting platforms, databases, and application environments that support CAI?s digital learning platforms.
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Bachelor's degree in computer science, information technology, software engineering, or a related field, or equivalent combination of education and experience
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3 or more years of professional experience in DevOps, cloud infrastructure, platform engineering, systems administration, or a closely related area
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Experience supporting cloud or hosted application environments in a production setting
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Experience with container platforms such as Kubernetes or OpenShift
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Experience with GitHub, CI/CD pipelines, deployment automation, and source control workflows
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Demonstrated experience designing and operating infrastructure using infrastructure as code, including Terraform, with responsibility for observability, monitoring, alerting, logging, and operational visibility in production environments.
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Experience with scripting or automation using tools such as Python, or similar technologies
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Proficiency with AI-assisted coding and automation tools, including the ability to translate ideas into working technical solutions and validate the results
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Experience with AWS, Linux administration, observability platforms, database-backed applications, infrastructure as code, or higher education environments is a plus
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Demonstrated experience designing, implementing, and operating observability for infrastructure and applications, including monitoring, alerting, logging, dashboards, and incident response workflows.
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Ability to learn and appropriately use new technologies to improve processes, communication, and outcomes, including AI-enabled tools where relevant to the role, consistent with university policy and job responsibilities.
Applications will be reviewed as received throughout the posting period and continue until the position is filled.
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.
Please Note: This is a 5-year term-limited position with the possibility of renewal depending on funding.
Candidates must have legal authorization to work in the United States.
The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center's policy and domain leadership or by your job requirements.
The salary for this position will be based upon the selected candidate's education and experience.
We support the creative, responsible, and ethical use of AI tools to enhance our work, in alignment with institutional policies and best practices.
Excellent benefits are available, for details, see http://benefits.umich.edu/
Organizational Statement on Harassment
We believe all individuals deserve to be treated with respect and dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with any staff members and student employees in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment.
Salary Information
The general salary range for this position is $75,000 - $90,000. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include education level, experience, knowledge, and skills for the position, and salaries that are currently established within the unit. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
