Top 23 Entry level it technician Jobs in Ann Arbor, Mi

Help desk Technician
Trilon Group —Canton, MI
- $23 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
12d
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Technology Support Specialist
JPMorganChase —Belleville, MI
- Full-time
- Continuous improvement
- Entry level
- Under 1 year
- Health insurance
- Tuition reimbursement
Desktop Support Specialist Associate
University of Michigan —Ann Arbor, MI
- $50,000 - $52,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Computer Science
- Windows
- Disability insurance
- Health insurance
3d
Geek Squad Agent (Retail Store)
Best Buy —Ann Arbor, MI
- $15.50 - $20.15 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
3d
IT Support
EWIE Group —Ann Arbor, MI
- Computer Science
- Analysis skills
- 1 year
Quick Apply
IT Service Desk Technician
OHM Advisors —Ann Arbor, MI
- Full-time
- Office
- Windows
- Conflict management
- Profit sharing
- Wellness program
Quick Apply
4d
Field Restaurant Technology Support Specialist
McDonald’s —Ann Arbor, MI
- $17 - $20 an hour
- Remote
- Computer Science
- Mid-level
- Driver's License
- Mileage reimbursement
Dedicated Support Analyst I
LayerCake Technologies —Detroit, MI
- On call
- Office
- Windows
- No travel
- Paid holidays
- Disability insurance
7d
IT Support Specialist
NuTelsys —Livonia, MI
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Mid-level
- Profit sharing
- Health insurance
Managed Service Specialist
J.L. Nick & Associates —Ann Arbor, MI
- English
- 1 year
- Communication skills
Quick Apply
Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington, MI
- $20 an hour
- 8 hour shift
- Hybrid work
- Background check
- Writing skills
- English
- Health savings account
- AD&D insurance
Quick Apply
14d

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Help desk Technician

Trilon Group -
Canton, MI

Quick Apply

Job Details

Full-time
$23 - $30 an hour
12 days ago

Qualifications

Jira
Asset management
ITIL Foundation
Employee onboarding
Knowledge management
Network troubleshooting
Mobile device support
ITIL Certification
IT user and group management
Phone communication
IT asset management
Enterprise software
Laptop (troubleshooting support)
IT system monitoring
Incident management software
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Operating system updates
Information Systems
Mid-level
Incident Escalation
Software installation
Microsoft Office
Patch management
Bachelor's degree
Internal employee customer service
Continuous improvement
Productivity software support
Task prioritization

Full Job Description

Description

Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk
Technician plays a key role in making that vision real by providing frontline support and ensuring every
employee can work confidently and productively in their digital workplace.

As part of Trilon’s Service Delivery organization, the Helpdesk Technician is responsible for resolving
technical issues, assisting with onboarding and offboarding, and maintaining excellent communication
with employees and IT colleagues. This role is the first point of contact for IT requests and ensures a
consistent, friendly, and effective support experience across Trilon offices.

This position requires strong problem-solving skills, a commitment to customer service, and the ability to
collaborate with Field Support Engineers, Service Delivery leadership, and enterprise IT teams to keep
our employees connected and supported every day.

Key Responsibilities

End-User Support

Serve as the first point of contact for IT support requests, ensuring timely and effective resolution

of technical issues

Provide support through multiple channels including phone, chat, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, network connectivity, and user

accounts

Escalate complex incidents to Field Support Engineers or specialized IT teams as needed
Maintain a high level of professionalism and empathy when engaging with end users

Onboarding and Offboarding

Support new hire onboarding by preparing accounts, devices, and access configurations
Guide employees through setup of Trilon’s core technologies including Microsoft 365, Teams, and

collaboration tools

Coordinate with HR and Field Support teams to ensure seamless offboarding and recovery of

assets

Service Quality and Ticket Management

Record, track, and document support requests using Trilon’s ITSM platform, ensuring accuracy

and completeness

Monitor ticket queues and adhere to defined SLAs and response times
Maintain clear communication with users throughout the resolution process
Contribute to service improvement by identifying recurring issues and recommending process

changes

Knowledge Sharing and Collaboration

Create and update knowledge base articles and support documentation for common issues and

workflows

Collaborate with Field Support Engineers and IT specialists to resolve multi-layered technical

problems

Participate in regular team meetings and contribute to continuous improvement discussions
Support enterprise initiatives that enhance automation, self-service, and user enablement

Technology Maintenance and Support Operations

Perform basic hardware maintenance and software installations for laptops, peripherals, and

mobile devices

Assist with monitoring system alerts and performing routine maintenance checks
Support updates, deployments, and patches under the guidance of Service Delivery leadership
Maintain inventory records for IT equipment, ensuring accurate tracking and asset management

Skills, Knowledge and Expertise

1 to 3 years of experience in IT support, helpdesk operations, or service delivery
Strong knowledge of Microsoft 365, Windows, and macOS environments
Familiarity with Active Directory, user provisioning, and password management
Basic understanding of networking, remote connectivity, and VPN troubleshooting
Excellent communication and customer service skills with a focus on clear, empathetic interaction
Proven ability to prioritize and manage multiple tasks in a fast-paced environment
Experience using ITSM or ticketing systems such as ServiceNow, Halo, or Jira
Bachelor’s degree in Information Systems or related field preferred; relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on
support and engagement
May require occasional travel to other regional offices for training or support coverage
Must sit in Canton, Ohio and attend office 3 days a week

About Trilon

Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation’s best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.

Pay Transparency

The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.

About Trilon Group

Trilon group was formed with a vision to build the next Top 20 design firm in North America with a reputation for delivering smart and sustainable infrastructure solutions. Our investment in talent ensures we are the most trusted partner by our clients, our talent, and our investors.

Similar to the infrastructure we design, we want to build an enduring company for our clients, our people, and the communities we serve. We invest in partners who ensure infrastructure solutions address some of the communities most complex challenges of sustainability, resiliency, social equity, and constructibility.

As a People First company, we are focused on growing the careers of our people faster within the Trilon group than our peers. We invest heavily in developing and elevating talent across our family of companies. Trilon Group offers a multitude of career paths, spanning technical, project management, business management, business development, and operations.

Quick Apply

Refine Your Search

entry level it technician jobs in ann arbor, mi

Help desk Technician

Technical Support Analyst I

Technology Support Specialist

Desktop Support Specialist Associate

Geek Squad Agent (Retail Store)

IT Support

IT Service Desk Technician

Field Restaurant Technology Support Specialist

Dedicated Support Analyst I

IT Support Specialist

Managed Service Specialist

Automotive Diagnostic Software Support Specialist

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Description

Key Responsibilities

Skills, Knowledge and Expertise

About Trilon

About Trilon Group

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