Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
To plan, direct, manage, and evaluate the administrative and clerical activities of Adult Emergency Services (AES) including Emergency Critical Care Center (EC3) at University Hospital, providing senior clinical operations administrative oversight with general authority to approve business transactions and develop administrative, financial, and operational policies and procedures in collaboration with the AES MPlan partners. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Under FLSA, this is an exempt job classification.
This role reports to the Associate Chief Operating Officer and into the Adult Hospitals Medical Triad.
The role will manage professional/administrative, office, and clerical staff in the AES. It also has direct supervision of the Emergency Medicine Consult Referral Service, Emergency Services Facilities Manager, Business Intelligence; and Clerical Services leadership team in partnership with the Children Emergency Services (CES) Administrative Director.
- Master's degree in hospital administration, public health, or business administration; or an equivalent combination of related education and experience.
- 5 or more years of progressively responsible experience in a health services delivery system and/or practice management.
- Previous supervisory experience
- Proficiency in basic computer systems and skills (Office 360, etc.)
- Demonstrated leadership and change management experience.
- Demonstrated ability to problem solve, address staffing needs, and meet operational needs.
- Ability to create accountability within the department and bridging intradepartmental and institutional priorities.
- Working knowledge of Lean Management tools.
- Excellent verbal and written communication skills.
- Ability to foster and maintain positive and productive working relationships throughout the organization.
- Considerable knowledge of the legal, regulatory and accreditation standards in a health care environment.
- Demonstrated financial experience or knowledge.
- Ability to interpret data for problem review, assessment, and resolution.
- Demonstrated ability to collaborate at all levels within the organization to achieve departmental and institutional goals.
- Emergency services management experience is preferred.
- Patient care/clinical experience
- Project management experience.
- Proficiency and understanding of Epic.
- Experience in the application of High Reliability Organization tools and principles.
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits Can You Look Forward to?
- Comprehensive benefits plan options, with excellent medical, dental and vision coverage effective on your very first day
- Generous 2-to-1 Employer Match on retirement savings and immediate vesting
- Paid Time Off
- Tuition Reimbursement
- Health Savings Accounts / Flexible Spending Accounts
- Health and Wellness incentives
- Work-Life Programs - to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and flexible work arrangements
- Free access to LinkedIn Learning which offers more than 20,000 high quality, on-demand courses available at any time
More Reasons to "GO BLUE!"
- Rated among Top 25 Universities in the World by Times Higher Education for 2026
- University of Michigan Health named one of the World's Best Hospitals in 2026, and #12 in the United States, by Newsweek and Statista
- Michigan Medicine rated #15 Best Employer for New Grads 2026 by Forbes
- University of Michigan was recognized in Crain's 2025 Best Places to Work in Southeast Michigan
- University of Michigan was recognized as one of America's Best Employers For Company Culture 2025 by Forbes
- U-M Health named to the nation's Honor Roll of Best Hospitals by U.S. News & World Report, #1 hospital in Michigan, ranked among the nation's best in 11 different specialties for 2025
- Michigan Medicine C.S. Mott Children's was recognized as one of America's Best Children's Hospitals 2025 by Newsweek and Statista
- University of Michigan Health-Michigan Medicine earned Top 25 Environmental Excellence award from Practice Greenhealth for 2025 & 2026
- University of Michigan rated #3 U.S. Public University for 2025 by U.S. News & World Report
- Michigan Medicine named one of the Best and Brightest Companies to Work For in metropolitan Detroit in 2024 by the National Association for Business Resources
- Nationally Recognized for work/life effectiveness by WorldatWork
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
