THIRD PARTY PROCESSING COORDINATOR – JOB DESCRIPTION
Position Title: Third Party Processing Coordinator
Reports to: Branch Support Manager
Pay Grade: Salary or Hourly (DOE) Regular
Status: Full Time or Part Time
Department: Branch Support
FLSA Status: Non-Exempt
SUMMARY & PURPOSE OF POSITION
The Third Party Processing Coordinator is responsible for all front-line quality initiatives related to the Loan Processor role within Gold Star. This individual will review and analyze monthly loan processing quality reports to ensure all loans are processed efficiently, effectively, and timely. In this role, the Processing Coordinator will also train new and current loan processors to ensure compliance with internal quality policies and procedures.
This individual will also provide timely customer service by proactively communicating with customers to obtain the necessary documents, ordering title work and other third party documents, and submitting loans to underwriting.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
- Review and analyze monthly loan processing quality reports;
- Obtain missing documentation and/or corrections as necessary;
- Facilitate monthly processing conference calls;
- Train new and current loan processors nationwide;
- Travel to train new loan processors on an as needed basis;
- Effectively communicate processing updates throughout the company;
- Address the Branch Support helpline;
- Stay abreast of changing company policy, mortgage regulations, laws, and generally accepted industry best practices, and be willing to take initiative to train and stay informed;
- Partner with department managers to ensure and sustain the quality of all loan processing, as needed;
- Address processing related Zendesk tickets;
- Assist with TQL services 4506 T/Flood;
- Complete other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
- High School Diploma or equivalent required;
- At least two (2) years of loan processing experience in the mortgage banking industry;
- At least one (1) year of experience in a process training capacity;
- Prior experience with Encompass;
- Must have exceptional attention to detail and strong organizational skills;
- Must be dependable with meeting deadlines and managing time;
- Have an ability to work independently on multiple files simultaneously;
- Possess strong oral and written communication skills.
PREFERRED EDUCATION/EXPERIENCE
- An associate’s degree or certification in finance, mathematics, accounting, or another equivalent field of study (Associates degree can be substituted for more than 2 years of loan processing experience).
REPORTING TO THIS POSITION
PHYSICAL DEMANDS/ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment is characteristic of an office setting with moderate noise levels. Individuals must be able to work flexible hours including evenings and weekends. This position will engage in moderately frequent travel.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to walk, and lift and/or move up to 20 pounds.
