To be considered, please submit a resume and a cover letter as a single document. In your cover letter, briefly describe your interest in the role and how your experience aligns with the position.
The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here.
The Faculty Support department serves as a strategic operational partner to faculty and academic leadership. The team delivers high-quality administrative support through strong technical expertise and a commitment to service excellence.
The Accessibility Testing Coordinator provides administrative and operational support for delivering exam accommodations at Ross. You will coordinate logistics, scheduling, and communication to ensure accommodations are implemented smoothly across Ross courses.
Working with faculty, the Ross Registrar's Office, and internal partners, you will manage the operational components of accommodations-related exam support, including scheduling, room coordination, and proctoring logistics. You will report to the Faculty Support Senior Supervisor.
This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. The role may require occasional travel on campus. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.
For additional details about the position, please review the full job description. If you have questions, contact [email protected].
- Accommodations Testing Coordination (50%)
- Coordinate the logistics of accommodated exams, including scheduling, room reservations, and resource allocation.
- Manage exam scheduling and logistics within the Ross Accommodations tool, ensuring accurate entry of exam details, timing, and location.
- Ensure stakeholders receive timely communication regarding exam logistics, including assigned locations and expectations.
- Work with faculty to gather exam details and ensure appropriate implementation of approved accommodations.
- Manage scheduling conflicts and adjust logistics to ensure smooth exam delivery.
- Partner with internal units (e.g., Registrar's Office, Operations) to ensure appropriate space and support are secured.
- Ensure efficient use of space, time, and proctoring resources across exams.
- Be a point of contact for faculty and staff regarding accommodations-related exam logistics.
- Provide clear and timely communication regarding scheduling, logistics, and expectations to stakeholders.
- Partner with UM Services for Students with Disabilities (SSD) to ensure Ross's approach to accommodations continues to be effective and compliant.
- Partner with UM SSD to answer faculty questions concerning appropriate approaches to interacting with students needing accommodations.
- Maintain accurate records of accommodations-related exam activity, scheduling, and logistics.
- Maintain, regularly update and communicate appropriate accommodation procedures
- Serve as a primary user of the Ross Accommodations tool, ensuring data accuracy, consistency, and utilization.
- Partner with Ross IT to troubleshoot system issues, test enhancements, and support ongoing improvements to the accommodations tool.
- Support and take an active role in continuous improvement of processes related to exam coordination, management tools and communication
- Assist in documentation and standardization of procedures
- Customer Support (30%)
- Be a point of contact for faculty and staff regarding accommodations-related exam logistics.
- Provide clear and timely communication regarding scheduling, logistics, and expectations to stakeholders.
- Partner with UM Services for Students with Disabilities (SSD) to ensure Ross's approach to accommodations continues to be effective and compliant.
- Partner with UM SSD to answer faculty questions concerning appropriate approaches to interacting with students needing accommodations.
- Administrative Operations and Process Improvement (20%)
- Maintain accurate records of accommodations-related exam activity, scheduling, and logistics.
- Maintain, regularly update and communicate appropriate accommodation procedures
- Serve as a primary user of the Ross Accommodations tool, ensuring data accuracy, consistency, and utilization.
- Partner with Ross IT to troubleshoot system issues, test enhancements, and support ongoing improvements to the accommodations tool.
- Support and take an active role in continuous improvement of processes related to exam coordination, management tools and communication
- Assist in documentation and standardization of procedures.
- Associate's degree and 3 years of administrative or operational support experience, or an equivalent combination of education and experience.
- Experience coordinating logistics, scheduling, or complex workflows.
- Proficiency in Microsoft Office and Google Workspace, with demonstrated experience using Excel/Google Sheets.
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Flexible work arrangements
- Access to the onsite Fitness Center at Ross
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
The salary offer range for this position is $50,900 - $59,700. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
