Top 119 Senior data center support services Jobs in Ann Arbor, Mi

Call Center Rep Senior
University of Michigan —Ann Arbor, MI
- $47,465.60 - $68,868.80 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Sr Customer Support Specialist- Haz Waste (Livonia, MI)
Republic Services —Livonia, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- Accounting
- AD&D insurance
- Employee stock purchase plan
3d
Data Engineer III/Senior (Analytics)
Expeditors —Romulus, MI
- $130,000 - $170,000 a year
- Full-time
- Office
- 3 years
- Master's degree
- Employee stock purchase plan
- Paid holidays
Quick Apply
Program Coordinator
The National Kidney Foundation of Michigan —Ann Arbor, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Senior Data Center Support Services Technician
Oracle —Saline, MI
- Office
- Mentoring
- Senior level
Principal Security Operations Center Manager
Oracle —Saline, MI
- Full-time
- Customer service
- 5 years
- Computer literacy
Senior Business Analyst (AI COE)
Lineage Logistics —Novi, MI
- Full-time
- Remote
- Writing skills
- 8 years
- Product management
- Disability insurance
- Health insurance
Quick Apply
Sr. Security Operations Center Manager
Oracle —Saline, MI
- Full-time
- 7 years
- Continuous improvement
- Senior level
Student Services Coordinator
University of Michigan —Ann Arbor, MI
- $47,600 - $59,500 a year
- Part-time
- Hybrid work
- Background check
- Word processing
- Public speaking
- Flexible schedule
2d
Human Resources Developer (Trainee) 9-12 at Green Oaks Training Center
State of Michigan —Whitmore Lake, MI
- $24.92 - $43.73 an hour
- Full-time
- High school
- High school diploma or GED
- Driver's License
- Paid parental leave
- Health savings account
3d
Business Systems Analyst - Senior/Intermediate
University of Michigan —Ann Arbor, MI
- Full-time
- Remote
- Background check
- Azure
- Customer service
- Paid time off
- Retirement plan
5d
Senior Network Design Engineer/ Administrator
True World Group —Novi, MI
- $85,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- AWS
- Disability insurance
- Health insurance
Quick Apply
Automotive Technician
Kelly Services —Ann Arbor, MI
- $25 an hour
- Full-time
- Mid-level
- Electrical experience
- Driving
- Paid holidays
- Disability insurance
Quick Apply
Student Financial Services Advisor
University of Michigan —Ann Arbor, MI
- $48,200 - $55,400 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- University
Data Center Construction- Mid to Senior Project Manager
MGAC —Ann Arbor, MI
- $120,000 - $160,000 a year
- Mid-level
- Conflict management
- Mentoring
- Paid holidays
- Paid time off
Quick Apply
Senior Financial Analyst, Remote
Aledade PBC —Novi, MI
- Full-time
- Remote
- CPA
- 5 years
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
11d
Lead HR Business Partner
Clarivate —Ann Arbor, MI
- Full-time
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
Project Manager (Data Centers Project Management Advisory)
Brailsford and Dunlavey —Saline, MI
- Mid-level
- 3 years
- Organizational skills
Quick Apply
Statistician Senior/Intermediate
University of Michigan —Ann Arbor, MI
- Full-time
- Background check
- Surgery
- Ob/Gyn
9d
Senior Cloud & AI FinOps Analyst
Autodesk —Novi, MI
- $98,000 - $175,450 a year
- Full-time
- Azure
- 5 years
- Finance

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Call Center Rep Senior

University of Michigan -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$47,465.60 - $68,868.80 a year
5 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Microsoft Word
Phone communication
Word embeddings
High school diploma or GED
Telephone systems
Typing
Clerical experience
Quality data entry
Training delivery

Full Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Provides customer service to patients and referring providers, through the facilitation of various call center functions including phone triage, maintenance of clinic schedules and appointments and health record management. Responds to a high volume of telephone inquiries following Michigan Medicine and departmental scripts and procedures. Role held by an experienced staff member. Required to float between various contact center divisions as needed.

Responsibilities*

Contributes to the overall success of the access center which could include filling scheduling openings via referral work queues, recall lists, waitlists, etc.
Demonstrates customer excellence in answering incoming phones and retrieval of voicemail messages
Schedules patient appointments and procedures in a timely and accurate manner and informs patients of any necessary preparation in accordance with establish guidelines
Gathers and verifies patient demographics, insurance, authorizations, as well as referring and/or primary care physician information and other pertinent information, as appropriate
Initiates, routes and follows up on correspondence with clinicians regarding patient information, including efficient us of the electronic health record system in-boxes
Requests and obtains accurate and timely health record from outside providers to support continuity of care
Prepares patient itineraries, assembles and mails patient information packets
Efficiently performs general office duties to include faxing, imaging documents, mail sorting and delivery.
Additional duties as assigned

Required Qualifications*

High school diploma or GED
5+ years of experience, including considerable customer service experience
Mastery of ambulatory scheduling workflows
Flexible and innovative
At least 6 months to 2 years of work experience in a high-volume contact center
Experience with training Ambulatory Care workflows
Adheres to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, written and verbal communication skills, and demonstrated ability to interact with a diverse population
Be an active team player with the ability to work independently
Advanced clerical skills including proper telephone technique, typing, computer and data entry skills as well as advanced knowledge of MS Word and Excel
Demonstrates active listening, written, verbal and information technology skills
Exceptional interpersonal skills and ability to work well within a team setting
Possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills

Desired Qualifications*

Associates degree in business, health administration or related field and/or equivalent combination of experience and education
Proficient communication skills and results orientated leadership approach desired
1 year experience working in the Michigan Medicine Ambulatory Care division
Basic medical terminology (may be tested)
Patient account and/or insurance verification experience
Familiarity with EPIC (electronic medical record) is preferred
Knowledge of Michigan Medicine policies and procedures are preferred

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

281611

Working Title

Call Center Rep Senior

Job Title

Call Center Rep Senior

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Contact Center-Cancer

Posting Begin/End Date

8/18/2026 - 8/25/2026

Salary

$47,465.60 - $68,868.80

Career Interest

Service Employees Intl Union (SEIU)

Apply Now

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How to Apply

Mission Statement

Job Summary

Responsibilities*

Required Qualifications*

Desired Qualifications*

Why Join Michigan Medicine?

Modes of Work

Union Affiliation

Background Screening

Application Deadline

U-M EEO Statement

Job Opening ID

Working Title

Job Title

Work Location

Modes of Work

Full/Part Time

Regular/Temporary

FLSA Status

Organizational Group

Department

Posting Begin/End Date

Salary

Career Interest