Top 86 Senior operations analyst Jobs in Ann Arbor, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Business Analyst (Manufacturing Setting)
Glass and Metal Craft —Wixom, MI
- Full-time
- ERP systems
- Windows
- SQL
- Health insurance
- Dental insurance
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Michigan
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Military Service - U.S. Air National Guard, All Source Intelligence Analyst
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- High school diploma or GED
- Entry level
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
Senior Analyst, Indirect Tax
Lineage Logistics —Novi, MI
- Full-time
- ERP systems
- System design
- Research
- Disability insurance
- Health insurance
Quick Apply
Business Proc Consultant
University of Michigan —Ann Arbor, MI
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- 3 years
- Health insurance
- Dental insurance
Data Systems Analyst, Senior-IRIM
Eastern Michigan University —Ypsilanti, MI
- Full-time
- Computer Science
- Research
- 3 years
Senior Business Systems Analyst
Amerisure Insurance —Farmington Hills, MI
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Profit sharing
- Health insurance
Pharmacy Supply Chain - Business Systems Analyst Sr
University of Michigan —Ann Arbor, MI
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Senior Pre-Award Analyst
Michigan Technological University —Ann Arbor, MI
- Full-time
- Background check
- 5 years
- Word processing
Application Systems Engineer
University of Michigan —Ann Arbor, MI
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Paid time off
- Retirement plan
13d
Senior Financial Reporting Analyst
Masco —Livonia, MI
- $76,400 - $120,010 a year
- Full-time
- CPA
- Bachelor of Science
- Research
- Profit sharing
- Health insurance
Senior Analyst, Commercial Strategy - Hybrid
XPO —Ann Arbor, MI
- Finance
- Master's degree
- Bachelor's degree
Quick Apply
13d
Senior Analyst, Procurement
Masco —Livonia, MI
- $65,900 - $103,400 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
Commercial Performance Analytics Manager
Masco —Livonia, MI
- $88,700 - $139,260 a year
- Full-time
- 5 years
- US work authorization
- Senior level
Senior BI Analyst
Torc Robotics —Ann Arbor, MI
- $132,400 - $158,900 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Pricing & Revenue Analyst - Senior
RealTruck —Ann Arbor, MI
- Office
- 8 years
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
IP Admin Senior Analyst (Trademark Docketing)
Clarivate —Ann Arbor, MI
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Research Area Specialist Lead/Senior Underfill (term-limited)
University of Michigan —Ann Arbor, MI
- Weekends as needed
- Background check
- Doctoral degree
- 5 years
12d

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

senior operations analyst jobs in ann arbor, mi

Contact Center Team Lead (local only considered)

Senior IT Business Analyst (Manufacturing Setting)

Senior Quantitative Analyst - AI Trainer

Military Service - U.S. Air National Guard, All Source Intelligence Analyst

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

Senior Analyst, Indirect Tax

Business Proc Consultant

Data Systems Analyst, Senior-IRIM

Senior Business Systems Analyst

Pharmacy Supply Chain - Business Systems Analyst Sr

Senior Pre-Award Analyst

Application Systems Engineer

Senior Financial Reporting Analyst

Senior Analyst, Commercial Strategy - Hybrid

Senior Analyst, Procurement

Commercial Performance Analytics Manager

Senior BI Analyst

Pricing & Revenue Analyst - Senior

IP Admin Senior Analyst (Trademark Docketing)

Research Area Specialist Lead/Senior Underfill (term-limited)

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