Top 4 Technical associate Jobs in Ann Arbor, Mi

Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Customer Help Desk Tech Inter
University of Michigan —Ann Arbor, MI
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
IT Help Desk Technician
GENERAL RV CENTER —Wixom, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Associate Technical Architect
Clarivate —Ann Arbor, MI
- Full-time
- Hybrid work
- Computer Science
- English
- Office
17h

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technical associate jobs near ann arbor, mi

Help Desk Level II & Level III

True World Group
Novi, MI

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Job Details

Full-time
$53,000 - $63,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Microsoft Windows Server
Computer science
LAN
Microsoft Office
Bachelor's degree
WAN
VMware
Active Directory
CompTIA A+
Help desk

Full Job Description

About Us

True World Group (TWG) is a holding company of multiple international companies (US, Canada, UK, Spain, Japan, Korea, China, Germany, etc.). TWG IT provides IT services to all its subsidiary companies – many of which are in the business of seafood distribution, as well as One World Market in Novi, White Wolf, Noble Fish, etc.

Position Summary

Help Desk Support serves as the initial point of contact for providing and maintaining end-user inquiries concerning computer usage for our subsidiary companies.

As Level II and Level III Help Desk support, We are looking for a brilliant candidate who enjoys learning new technology, is naturally inquisitive and willing to tackle new technology issues. Someone with a pleasant demeanor and attitude.

Work Environment

We do NOT pigeonhole IT staff into small roles of repetitive tasks
We encourage learning and discussion to advance one's career
We encourage Career advancement: Networking, System management, Security, Programming, eCommerce, Database, ERP (Sage X3), Project Management, etc.
Hybrid with three days in-person.

We Offer

Great growth opportunity
Health, dental and vision benefits along with disability and life insurance for full time employees and their dependents. Health Insurance: Company pays 65% of the health insurance.
410K savings with company match
Paid Time Off
Flexible Spending Account
Bonus opportunity

Essential Duties and Responsibilities

Respond to end-user emails, tickets, calls to resolve computer, application, system, device, access, or performance issues.
Utilize product information or solution database to research, troubleshoot, and deliver solutions.
Advise users on the methods, step, and actions to resolve and avoid future issues and provide documentation as needed.
Document incidents using hep desk systems.
Escalate problems to appropriate levels or teams to achieve issue resolutions.
Support installs or upgrades of software or devices
Set up user profiles or reset passwords.
Advise users with hardware purchases, place hardware orders, and configure as needed upon arrival.
Fullfill all service level standards for response time and quality.
Self-learner with moderate supervision.
Perform other duties as assigned
International & Domestic travel required.

Qualifications

People with exceptional innate ability to grasp technical knowledge.
MS Active Directory and Office 365 Admininstration
Individuals who enjoy learning.
We are seeking individuals with strong math and science background.
Prior Experience: 3+ year of Help Desk experience and/or Education or Training
BS in Computer Science: not required but highly recommended
Licenses, Certificates, Registrations: Minimum CompTIA A+ certified or equivalent
Understands some networking and system administration.

Other Knowledge, Skills, and Abilities (Not required but nice to have)

LAN/WAN
ERP experience, especially Sage X3
Microsoft Server
VMWare and/or Hyper-V
Cloud Platorms: AWS & Azure
Switches
Sage X3 ERP

Job Type: Full-time

Pay: $53,000.00 - $63,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Education:

Bachelor's (Required)

Experience:

IT Help Desk: 3 years (Required)

License/Certification:

CompTIA A+ (Required)

Ability to Commute:

Novi, MI 48375 (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Novi, MI 48375

Quick Apply

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technical associate jobs in ann arbor, mi

Help Desk Level II & Level III

Customer Help Desk Tech Inter

IT Help Desk Technician

Associate Technical Architect

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