Top 9 Technical support manager Jobs in Ann Arbor, Mi

Training Lead-Truss
Alpine —Ypsilanti, MI
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Restaurant Technology Manager / OTP Pro
McDonald’s —Ann Arbor, MI
- $19 - $23 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Paid time off
Manager, Customer Service and Contamination
Astemo —Farmington Hills, MI
- Engineering
- 3 years
- Master's degree
2d

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Ervin Industries, Inc. —Ann Arbor, MI
Associate’s degree in IT related field or equivalent education/experience. 1+ years of experience in a technical hardware support environment with strong…
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Automotive Repair Technical Support Specialist
eTeam Inc —Auburn Hills, MI
Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic directions to the Dealer Technicians.
$27 - $29 an hour
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Xerox —Westerville, OH
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Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year
4d

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Training Lead-Truss

Alpine -
Ypsilanti, MI

Apply Now

Job Details

Full-time
$81,000 - $110,000 a year

Qualifications

Customer communication
User training (technical support)
Instructor-led training (training delivery method)

Full Job Description

Job Description:

COMPANY DESCRIPTION
Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to home builders to increase productivity and profitability.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

JOB DESCRIPTION

The Training Lead is responsible for managing the Software Training team and providing direct supervision, coaching, and performance management for Software Trainers. This role leads the delivery of onboarding, adoption, and ongoing proficiency programs across the Alpine software suite for both new and existing customers. The Training Lead works closely with Support, Sales, and Marketing teams to ensure training programs remain aligned with evolving customer needs and product releases.

Primary Responsibilities

Manage, hire, onboard, coach, and develop the Software Training team, including performance management and workload planning.
Own the training calendar and coordinate scheduling across customer onboarding, continuing education, software conversions, and internal training requests.
Prioritize and allocate training resources based on customer needs, organizational priorities, and Solutions Delivery objectives.
Develop and maintain instructor-led learning programs that strengthen customer proficiency and drive adoption of Alpine software solutions.
Plan and manage customer webinar programs, including topic selection, scheduling, communications, and facilitation coordination.
Partner with Support, Sales, and Marketing teams to align training delivery with customer rollout timelines and product releases.
Maintain oversight of training content quality and consistency across instructor-led programs and LMS materials.
Travel up to 30% as required.

Qualifications

Minimum 5 years of experience in the truss design industry.
Experience with Alpine truss design software strongly preferred.
Proven experience delivering software training to customers.
Demonstrated experience leading or mentoring trainers or technical educators preferred.
Strong organizational, communication, and presentation skills.
Ability to quickly learn new software and workflows.
Experience with Learning Management Systems preferred.
Spanish language proficiency a plus.

ADDITIONAL INFORMATION
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

Compensation Information:

Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate’s qualifications, prior experience, and the geographic location. For example, In Illinois, the pay rate will be between $81,000-110,000 (highly experienced).

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

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technical support manager jobs in ann arbor, mi

Training Lead-Truss

Restaurant Technology Manager / OTP Pro

Manager, Customer Service and Contamination

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I want to receive the latest job alert for technical support manager in ann arbor, mi

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