Position Summary
We are seeking a proactive, technically capable Technical Support & Systems Specialist to manage and continuously improve the technology systems that support our growing construction company.
This position will serve as the primary internal resource for day-to-day technology needs, employee technical support, cybersecurity coordination, system administration, and technology adoption. A major focus of the role will be managing and becoming an expert in our construction-focused CRM platform, helping our employees take full advantage of its existing and new capabilities, and interfacing with clients regarding the system when appropriate.
The ideal candidate is a hands-on problem solver who enjoys both technology and working with people. This person should be comfortable working in a small-company environment, learning new systems independently, wearing multiple hats when necessary, and translating technical capabilities into practical business solutions.
Key ResponsibilitiesIT Systems & Employee Support
- Manage and support the company's Apple/Mac and Google Workspace environment, including computers, user accounts, email, shared drives, applications, and related technology.
- Coordinate technology setup and onboarding of new employees, including devices, accounts, permissions, applications, and system access.
- Provide ongoing technical support and troubleshooting to employees across the organization.
- Maintain appropriate user access and permissions as employees join the company, change roles, or leave the organization.
- Maintain an organized inventory of company technology, equipment, software, licenses, and related assets.
Cybersecurity & Technology Maintenance
- Keep company computers, applications, operating systems, and other technology current with appropriate updates and patches.
- Stay informed regarding current cybersecurity threats, best practices, and available protections.
- Help implement and maintain appropriate cybersecurity safeguards, including account security, access controls, backups, multi-factor authentication, and employee security practices.
- Work with outside technology and cybersecurity providers when specialized support is required.
CRM & Construction Technology
- Serve as the company's primary internal administrator and subject matter expert for JobTread and other construction technology systems.
- Develop a thorough understanding of JobTread's existing functionality and stay current on new features and capabilities as they are released.
- Identify opportunities to improve company processes and efficiency through better use of JobTread and other technology.
- Introduce and train employees on existing and new CRM capabilities to encourage effective adoption throughout the organization.
- Assist employees with CRM questions, troubleshooting, workflows, reporting, and best practices.
- Interface directly with clients regarding the CRM system when appropriate, including helping clients understand or utilize client-facing functionality.
- Coordinate with software providers regarding technical issues, feature requests, upgrades, and new capabilities.
Website & Digital Systems
- Make periodic content and other routine updates to the company's existing website and social media channels.
- Coordinate with outside website or marketing resources when more significant development work is required.
- Manage and maintain visual displays, monitors, and related digital presentation systems across all company locations, ensuring that equipment and displayed content remain functional and current.
Technology Improvement & Training
- Become a knowledgeable internal resource for the company's existing technology platforms.
- Research and evaluate new technology that could improve efficiency, communication, customer experience, security, or business operations.
- Help introduce new systems and capabilities to employees through demonstrations, documentation, and hands-on training.
- Develop straightforward procedures, guides, and best practices to help employees use company technology effectively.
- Encourage technology adoption by making systems approachable and demonstrating how they can improve employees' day-to-day work.
Additional Responsibilities
- Coordinate with technology vendors and service providers as needed.
- Assist management with technology-related projects and initiatives.
- Troubleshoot hardware, software, connectivity, account, and system issues.
- Be available on occasion outside of normal business hours to address time-sensitive technology issues, system updates, or other business needs.
- Perform other technology-related responsibilities as assigned.
Qualifications & Requirements
- Previous professional experience in IT support, systems administration, technical support, business technology, or a related field is required.
- Strong working knowledge of Apple/Mac computers and Google Workspace.
- Experience administering business software, CRM, ERP, project management, or similar cloud-based systems.
- Interest in social media content and integration.
- General understanding of cybersecurity principles and business IT best practices.
- Ability and willingness to independently learn new software and become an internal subject matter expert.
- Strong troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to explain technology to non-technical users.
- Comfortable training and supporting employees with a wide range of technical abilities.
- Organized, responsive, and capable of managing multiple priorities.
- Comfortable interacting professionally with clients and outside vendors.
- Comfortable working in a small-company environment where responsibilities may extend beyond a narrowly defined job description.
- Willingness and ability to work outside normal business hours on occasion is required.
- Basic website content management experience is preferred.
- Construction industry experience is a plus.
- Previous experience with JobTread software is a significant plus.
What Success Looks Like
The successful candidate will do more than keep our technology working. This person will help us use technology better.
Employees should have a reliable resource when they need technical assistance, new employees should have a smooth technology onboarding experience, company systems should remain secure and current, and our JobTread and other technology investments should be increasingly utilized across the organization.
Over time, this position should become a trusted technology resource who understands both our systems and our business, proactively identifying ways technology can make our company more efficient, secure, connected, and effective.
Ideal Candidate
You may be a strong fit for this role if you are naturally curious about technology, enjoy solving problems, and like helping people become more comfortable and productive with the systems they use. You don't need to know every system on day one—but you should have the ability and motivation to learn it, master it, and teach it to others.
We are looking for someone who takes ownership, follows through, communicates well, and thrives in a small-company environment where flexibility, initiative, responsiveness, and a willingness to pitch in wherever needed are important to success.
Pay: $70,000.00 - $120,000.00 per year
Benefits:
Work Location: In person
