Top 114 client manager Jobs in ann arbor mi

Client Manager (Account Manager) - Commercial Landscaping
United Lawnscape —Livonia, MI
- $60,000 - $80,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
8d
Foster Care Specialist Case Manager
Hands Across The Water Inc —Ann Arbor, MI
- $26 an hour
- Overtime
- Hybrid work
- Mid-level
- Office
- Driver's License
- Paid training
- Continuing education credits
Quick Apply
Account Coordinator
Archer Corporate Services —Belleville, MI
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
SERVICE COORDINATOR
CORRIGAN ENTERPRISES, INC. —Brighton, MI
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Senior Solid Waste Client Manager
BEL Environmental Engineering —Livonia, MI
- From $120,000 a year
- Full-time
- Engineering
- 11+ years
- Business development
- Paid parental leave
- Health savings account
Quick Apply
Solid Waste CQA Client Manager
BEL Environmental Engineering —Livonia, MI
- From $110,000 a year
- Full-time
- Background check
- Management
- Construction site
- Paid parental leave
- Health savings account
Quick Apply
Hospice RN Case Manager ***Sign-On Bonus***
Angela Hospice —Livonia, MI
- $78,000 a year
- Full-time
- Background check
- Skilled nursing facility
- RN License
- Mileage reimbursement
- Health savings account
Quick Apply
Case Manager
Brightwell Behavioral Health —Garden City, MI
- Full-time
- Acute care
- Nursing
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
7d
Client Service Manager - Real Estate Insurance
Hylant —Ann Arbor, MI
- $750,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Specialist, Client Custom Events
COLLEGE FOR HEALTHCARE INFORMATION MANAGEMENT EXECUTIVES —Ann Arbor, MI
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Success Manager
RogueHire —Plymouth, MI
- $70,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
Social Worker, Home Visiting Case Manager, Maternal Infant Health Program, MIHP
Mama and Me MIHP —Washtenaw County, MI
- $35 - $50 an hour
- Choose your own hours
- Microsoft Word
- Master of Social Work
- Computer literacy
- Cell phone reimbursement
- Flexible schedule
Quick Apply
Client Experience Coordinator
DocNetwork —Ann Arbor, MI
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Residential
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
14d
Onsite Customer Service Specialist
Concordance Healthcare Solutions, LLC —Ann Arbor, MI
- Online Application
- Background check
- Word processing
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Account Manager – Landscape & Client Services (Ann Arbor, MI)
DJ's Landscape Management —Ann Arbor, MI
- $50,000 - $80,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
CLIENT SERVICES MANAGER ADULT MI/ACT/CARES/JAIL- UP
Washtenaw County, MI —Washtenaw County, MI
- $51,658.88 - $77,565.80 a year
- Weekends as needed
- LMFT
- Physical & Rehabilitation Medicine
- LPC
Client Manager- Account Executive - Employee Benefits Middle Market- AA
Kapnick Insurance Group —Ann Arbor, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Paid holidays
Client Account Manager (Biologics Analytical Testing)
Element Materials Technology —Ann Arbor, MI
- Doctor of Philosophy
- Senior level
Customer Service Representative
FASTSIGNS #380201 —Ann Arbor, MI
- $18 - $22 an hour
- Full-time
- Organizational skills
- Marketing
- Entry level
- 401(k)
- Paid time off
Quick Apply
Technical Customer Service Representative
Exotic Automation & Supply —New Hudson, MI
- $20 - $40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply

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Client Manager (Account Manager) - Commercial Landscaping

United Lawnscape -
Livonia, MI

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Teamwork
Confidential information handling
Writing skills
Workplace dispute resolution
High school diploma or GED
Driver's License
Bachelor's degree
Organizational skills
Account management
Landscaping

Full Job Description

Who We Are

At United Lawnscape, we understand that providing excellent customer service is only part of what exemplifies an exceptional company. That's why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team. As part of the Aspen Grove Landscape Companies, we offer a local company's expertise and personal touch, coupled with the support and vast resources of a national organization.

More importantly, we'll take the stress out of managing your landscape— and go above and beyond your expectations to win your trust.

Our use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive outstanding landscaping and superior customer service. We provide complete landscape management programs, including landscape maintenance, irrigation management, plant and turf healthcare services, enhancements, and construction.

Our Mission

Our mission is to deliver excellent quality, great service, and great value. We back that up daily with our PROMISE, which ensures that we create true partnerships with our customers and helps us "leave the world a little better than we found it."

Our Values

Quality – The ability to understand our customers' and staff's needs and expectations, and to continuously provide services that satisfy those needs and exceed expectations.
Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
Communication - Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

JOB OVERVIEW

This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Branch Manager.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
Identifies, estimates and presents opportunities for new business and enhancements.
Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
Effectively manages and completes the client transition from the Sales Team to the Operations Team.
Ensures familiarity with each job’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.
Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing.

KPI’S:

Portfolio retention 90% or greater
Management capacity of $1.5M or better
Communication plans are actively worked and shared with production team
Positive scores on client surveys
Enhancement revenue at a minimum of 30% of portfolio
Consistent source of lead generation and referral business to sales team
Positive teamwork with production staff
Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager.

EDUCATION & EXPERIENCE QUALIFICATIONS:

Minimum of a high school diploma or GED
Bachelor’s Degree in Business or a related field preferred
Must have 3-5 years of experience in operations, customer service, customer relations, or related field.

SKILLS & ABILITIES QUALIFICATIONS:

Must be able to travel to and from Company office and client locations, with the ability to attend after hours events when necessary (board meetings, networking events).
Must be able to demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established precedents and practices with regular managerial direction and review.
Must be able to demonstrate excellent judgment as the incumbent’s decisions directly impact operating costs and indirectly influence client retention and future contract awards.
Must be familiar with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements.
Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate.
Must possess and demonstrate exceptional oral and written communication skills, with competency in business writing.
Must be able to maintain appropriate confidentiality.
Must always represent Company in a positive and professional manner.
Highly organized with great follow up abilities.
Excellent computer skills.
Sense of accountability, goal-oriented, owning one’s work and taking pride in it; commitment to quality and continuous improvement.
Strong problem solving and multi-tasking abilities; shows attention to detail.
Basic planning, organizing and problem-solving skills.
Must be able to adapt to change.
Travel required up to 50%.
Must have a valid state driver’s license and reasonably clean driving record.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Livonia, MI (Required)

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in ann arbor mi

Client Manager (Account Manager) - Commercial Landscaping

Foster Care Specialist Case Manager

Account Coordinator

SERVICE COORDINATOR

Senior Solid Waste Client Manager

Solid Waste CQA Client Manager

Hospice RN Case Manager Sign-On Bonus

Case Manager

Client Service Manager - Real Estate Insurance

Specialist, Client Custom Events

Customer Success Manager

Social Worker, Home Visiting Case Manager, Maternal Infant Health Program, MIHP

Client Experience Coordinator

Onsite Customer Service Specialist

Account Manager – Landscape & Client Services (Ann Arbor, MI)

CLIENT SERVICES MANAGER ADULT MI/ACT/CARES/JAIL- UP

Client Manager- Account Executive - Employee Benefits Middle Market- AA

Client Account Manager (Biologics Analytical Testing)

Customer Service Representative

Technical Customer Service Representative

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