Top 7 Desktop support technician Jobs in Ann Arbor Mi

The Desktop Support Technician II
Masco —Livonia, MI
- $23.80 - $37.35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
13d
IT Help Desk
Andersen Material Handling —Wixom, MI
- Full-time
- Azure
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
17h
Computer Tech I
Jafferson Computer —Ypsilanti, MI
- $29,801 - $39,935 a year
- Part-time
- Clean driving record
- Software troubleshooting
- Customer service
- Opportunities for advancement
Quick Apply
1d
IT Support Technician
Howard Ternes Packaging Company —Livonia, MI
- $50,000 - $85,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Systems Engineer - Tier 3
STACK Cybersecurity —Livonia, MI
- $80,000 - $120,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply

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desktop support technician jobs near ann arbor mi

The Desktop Support Technician II

Masco -
Livonia, MI

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Job Details

Full-time
$23.80 - $37.35 an hour
13 days ago

Qualifications

Enterprise software
Incident management software
Windows
Desktop applications
Productivity software
Desktop administration
Active Directory management
IT department experience

Full Job Description

The Desktop Support Technician II provides Level 2 (L2) technical support to end users throughout Masco’s corporate and business unit environments. This role resolves advanced incidents and service requests, supports desktop and endpoint technologies, and ensures consistent IT service delivery according to defined service levels and company standards.

This role functions inside an IT service management framework and collaborates with Service Desk, Desktop Support leadership, and other IT groups. It ensures operational stability and provides a high-quality experience for end users.

Essential Duties and Responsibilities

Provide onsite and remote technical support for desktops, laptops, mobile devices, and related peripherals

Diagnose and resolve advanced hardware, software, and connectivity issues

Handle and resolve incidents and service requests via the authorized IT service management system (e.g., ServiceNow)

Perform device provisioning, configuration, deployment, and lifecycle support

Maintain accurate and complete documentation of all work performed

Adhere to established IT policies, procedures, and service level agreements (SLAs)

Advance complex issues following established support models

Support onboarding and onboarding-related device preparation

Contribute to knowledge base documentation and operational instructions

Collaborate with IT teams on service delivery improvements and process enhancements

Required Qualifications

Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience

Minimum of two (2) years of desktop support, help desk, or IT support experience

Experience supporting enterprise desktop environments

Proficiency with Microsoft Windows OS and Microsoft 365 applications

Working knowledge of Active Directory/Entra and basic networking concepts

Experience working with IT service management platforms (ServiceNow preferred)

Knowledge, Skills, and Abilities

Strong troubleshooting and analytical skills

Effective written and verbal communication skills

Ability to prioritize and manage multiple tasks

Customer-focused approach with strong service orientation

Ability to work both independently and in a team environment

Strong attention to detail and documentation in the field

Preferred Qualifications

Experience operating within an ITIL-based service management framework

Experience supporting executive or VIP users

Familiarity with endpoint management, imaging, or asset management tools

Experience in a corporate IT environment

Work Environment and Physical Requirements

Primarily onsite role at Masco World Headquarters in Livonia, Michigan

May require occasional movement between office locations

Ability to lift and transport IT equipment (approximately 25–30 pounds)

Ability to provide hands-on, desk-side technical support

Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

Company: Masco

Full time

Hiring Range: $23.80 - $37.35 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

Apply Now

Refine Your Search

desktop support technician jobs in ann arbor mi

The Desktop Support Technician II

IT Help Desk

Computer Tech I

IT Support Technician

IT Systems Engineer - Tier 3

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