Top 27 It manager Jobs in Ann Arbor Mi

Help Desk Manager
Busch's Fresh Food Market —Ann Arbor, MI
- $60,000 - $75,000 a year
- On call
- Computer Science
- Research
- Mid-level
- Tuition reimbursement
- 401(k) matching
Quick Apply
13d
IT Server Manager
Johnson Electric —Plymouth, MI
- Online Application
- Spanish
- Azure
- English
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IT Network Manager
Johnson Electric —Plymouth, MI
- Online Application
- Computer science
- Azure
- Computer Science
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Lead Principal Data Center Operator
Oracle —Saline, MI
- Full-time
- Mentoring
- Senior level
- Leadership
- Relocation assistance
1d
Sr. Specialist, IT Business Partner
Scout Motors —Novi, MI
- $120,000 - $145,000 a year
- Full-time
- 18 years or older
- Office
- Continuous improvement
- Paid jury duty
- Paid parental leave
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Sr. Manager - IT Applications HRIS
Trinity Health —Livonia, MI
- Full-time
- 3 years
- Bachelor's degree
- Senior level
Sr. Financial Systems Vizient Manager
University of Michigan —Ann Arbor, MI
- Full-time
- Hybrid work
- Background check
- 3 years
- GAAP
- Health insurance
- Dental insurance
IT Cybersecurity Operations Manager
KLA —Ann Arbor, MI
- $114,100 - $194,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Paid holidays
Manager, Data Center Support Services - Saline, MI
Oracle —Saline, MI
- Full-time
- Product management
- Computer networking
- Senior level
4d
Supervisor IT
Yanfeng Automotive —Romulus, MI
- Overtime
- Computer Science
- English
- Office
10d
RESTAURANT TECHNOLOGY MANAGER (Operations Specialist)
McDonald's Franchisee —Ypsilanti, MI
- Full-time
- Computer Science
- Customer service
- Mid-level
- Mileage reimbursement
- Paid time off
Quick Apply
Strategic Sourcing Category Manager - IT - Remote
Trinity Health —Livonia, MI
- Full-time
- Remote
- Microsoft Excel
- 5 years
- ERP systems
Network Support Services Manager
University of Michigan —Ann Arbor, MI
- Weekends as needed
- Hybrid work
- Background check
- 7 years
- Computer Science
- Health insurance
- Dental insurance
6d
General Manager - DX-Infrastructure & Security
AISIN World Corp of America —Northville, MI
- Weekends as needed
- PMP
- Office
- Master's degree
Quick Apply
Fiber Network Operations Manager
Ripple Fiber —Plymouth, MI
- $90,000 - $110,000 a year
- OSHA
- Maintenance
- Supervising experience
- Health insurance
- 401(k) matching
Quick Apply
Director, Product Management - IT Data Solutions
Lineage Logistics —Novi, MI
- Full-time
- Remote
- SQL
- Product management
- Travel
- Disability insurance
- Health insurance
Quick Apply
Senior Global Supply Manager, IT
Rivian —Plymouth, MI
- Full-time
- Office
- 3 years
- Continuous improvement
Quick Apply
Senior Director – Digital Engineering & IT Services Sales - North America
Bosch Group —Farmington Hills, MI
- Full-time
- Background check
- Engineering
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
Manager, User Experience
Magna International —Novi, MI
- From $80,000 a year
- Full-time
- 5 years
- Budgeting
- Senior level
Quick Apply

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Help Desk Manager

Busch's Fresh Food Market -
Ann Arbor, MI

Quick Apply

Job Details

$60,000 - $75,000 a year
13 days ago

Benefits

Tuition reimbursement
401(k) matching
Employee discount
Flexible schedule

Qualifications

Vendor relationship building
Managing technical support teams
Managing teams in a customer support role
Team leadership
Employee relationship building
Frontline customer support management
Help desk systems
Leading team collaboration initiatives

Full Job Description

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

Flexible schedules
Employee discounts
401K with company match
Tuition reimbursement
Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

Lead daily Help Desk operations, including prioritizing and assigning support requests.
Manage staff schedules and on-call coverage, including off-hours emergency support.
Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
Monitor performance metrics and ensure service level compliance.
Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
Maintain accurate asset tracking and lifecycle management of IT equipment.

Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

Provide support to the Systems Administrator and Infrastructure Director as needed.
Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

Participate in and support IT projects, including research, planning, and implementation.
Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

Consistently follow Busch’s policies and procedures.
Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
Execute responsibilities with operational integrity and professionalism.

Experience

Required

3 - 5 years: Leading a helpdesk or ticketing team

Education

Preferred

Bachelors or better in Computer Science or related field

Behaviors

Required

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Functional Expert: Considered a thought leader on a subject
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Peer Recognition: Inspired to perform well by the praise of coworkers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

it manager jobs in ann arbor mi

Help Desk Manager

IT Server Manager

IT Network Manager

Lead Principal Data Center Operator

Sr. Specialist, IT Business Partner

Sr. Manager - IT Applications HRIS

Sr. Financial Systems Vizient Manager

IT Cybersecurity Operations Manager

Manager, Data Center Support Services - Saline, MI

Supervisor IT

RESTAURANT TECHNOLOGY MANAGER (Operations Specialist)

Strategic Sourcing Category Manager - IT - Remote

Network Support Services Manager

General Manager - DX-Infrastructure & Security

Fiber Network Operations Manager

Director, Product Management - IT Data Solutions

Senior Global Supply Manager, IT

Senior Director – Digital Engineering & IT Services Sales - North America

Manager, User Experience

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