Phlebotomist III Territory - Livonia, MI, Monday to Friday, hours vary between 6:00AM to 6:00PM, with rotational Saturdays. Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites.
Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
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Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
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Best-in-class well-being programs.
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Annual, no-cost health assessment program Blueprint for Wellness®.
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healthyMINDS mental health program.
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Vacation and Health/Flex Time.
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6 Holidays plus 1 "MyDay" off.
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FinFit financial coaching and services.
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401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
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Employee stock purchase plan.
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Life and disability insurance, plus buy-up option.
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Flexible Spending Accounts.
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Annual incentive plans.
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Matching gifts program.
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Education assistance through MyQuest for Education.
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Career advancement opportunities.
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and so much more!
Responsibilities:
Specimen Collection & Processing:
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Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
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Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
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Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
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Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Patient Experience & Customer Service:
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Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
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Perform highly accurate data entry for patient registration, test order entry, and billing information.
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Communicate collection procedures clearly and address patient questions.
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Maintain a clean, orderly, and welcoming collection environment.
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Handle multiple priorities in a high-volume setting.
Site Support and Travel:
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Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
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Ensure that daily activities of the office are completed accurately and on time.
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Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
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May act as a mentor to on-site staff, providing guidance and support.
Operations & Compliance:
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Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
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Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity.
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Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
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Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
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Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
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Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
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Complete all training and maintain current phlebotomy skills and knowledge.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
Qualifications:
Required Work Experience:
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Three years of phlebotomy experience required.
Preferred Work Experience:
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Customer service in a retail or service environment.
Physical and Mental Requirements:
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Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
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Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
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Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
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Extensive use of phone and computer; frequently communicating in English with patients and clients.
Knowledge:
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Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
Skills:
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Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
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Proven track record as a phlebotomist, including pediatric and geriatric collections.
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Strong communication skills and ability to adapt to change.
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Keyboard/data entry experience.
Required:
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High School diploma or equivalent.
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Phlebotomy certification required in CA, NV, WA, and LA.
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Travel up to 75%.
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English Required.
Preferred:
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Phlebotomy accredited program, medical assistant or paramedic training.
Education:
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High School Diploma or Equivalent (Required).
Languages:
Licenses and Certifications:
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Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required).
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Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred).
Work Requirements:
