Resident Engineer, Onsite Customer Support
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- Full-time
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- Manufacturing
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Resident Engineer, Onsite Customer Support

YAZAKI Corporation -
Canton, MI

Apply Now

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Resident Engineer, Onsite Customer Support

Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: Kansas City, MO, USA

Company Description

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Yazaki Culture

Here at Yazaki, we foster a culture that embodies the Yazaki Spirit: Fortitude, Service Mindset and Foresight. We are goal driven with a high level of perseverance and ability to adapt as we engage with each other and our customers. We connect with each other to help our partners succeed while holding ourselves and others accountable. We work to make the complex simple seeing around corners to anticipate the needs of our internal and external customers.

What we are looking for:

We are looking for someone to represent YNA at the customer location in Kansas City, MO, and provide all the required and needed support to keep the customer protected for any eventuality with the products supplied.

What you will be doing:

Customer In-plant Issue Management

Monitor product quality at customer plant, including where applicable audits, repair, and on-hold vehicles
Initially analyze all quality/design/logistics concerns and inform proper USOEM BU project team member for corrective actions
Initiate root cause analysis process for identified quality issues using Global Quality Reporting System (GQRS)
Implement containment activity, i.e., rework, sorting, yard audits, Return Material Authorization (RMA)
Complete and submit Quality Authorized Rework (AR) packages to kick-off rework
Assist in production trial runs
Obtain Part Submission Warrant (PSW) functional approval as required
Maintain supply of repair parts/materials
Provide assistance with repairs at the customers site as needed
Reconcile Parts per Million (PPM)’s with customer contacts

Customer In-Plant Continuous Improvement Initiatives

Implement initiatives defined by Customer and USOEM BU team members
Participate in vehicle reviews, line audits, process reviews and provide a summary of the initiatives for the project team
Attend plant warranty meetings and presentations and arrange for appropriate USOEM BU personnel to report top warranty issues as required

Communication Activities

Attend on-site customer meetings and report on USOEM BU issues as required
Provide affiliate and project team with reject notifications
Notify US OEM BU Warranty Analyst of customer plant requests to expedite analysis of warranty parts return
Maintain issues tracking in GQRS for Quality and monitors issues in Business Engineering Application Management System (BEAMS) for Engineering
Ensure issue closure with all affected parties
Develop and maintain relationships with key customer personnel
Arrange for USOEM BU management support of customer meetings (e.g., monthly IQ) if required
Meet with Customer Engineering and Incoming Quality organization weekly/as required to set/review priorities
Perform and distribute results of returnable inventory verification from each of the applicable customer facilities twice per year if required by customer
Participate in program team meetings as appropriate
Relay engineering issues to the appropriate engineer and follow through resolution

Launch Support

Assist the launch team with supporting builds and attend customer launch issues reviews and drive issues to closure
Assist the launch team with reviewing product readiness

What you will bring to the table:

Associates degree or diploma quality engineering, electrical engineering, or related field
Experience in assessment of quality issues, implementation of containment activities and root cause analysis problem solving techniques
Ability to work full time on-site
Preferred: Manufacturing experience and experience in automotive launch of electrical distribution systems preferred

What we can provide you:

A glimpse of your potential
Hands-on, practical experience
Direct exposure to and guidance from industry experts
Opportunities to expand your professional network
A supportive and secure environment for learning
Competitive compensation

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.

Apply Now

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