POSITION DESCRIPTION
POSITION TITLE: Shelter Coordinator
REPORTS TO: Housing Director
SUPERVISES: May supervise student interns
FLSA STATUS: Exempt
POSITION PURPOSE:
Oversees the effective and efficient operation of the SOS Shelter Program. Provide case management services to shelter residents. Manages shelter facilities to ensure compliance with all funding and regulatory requirements. Coordinates internal monitoring activities that result in quality improvements and regulatory compliance to the shelter program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Program Coordination:
a. Coordinate referrals, placement, and maintenance of assigned SOS Shelters.
b. Review and revise all policies, procedures and processes for shelter residents
c. Coordinate the maintenance, repair, stocking and cleaning of shelter facilities and grounds
d. Assist in the compilation of all program reports and activity summaries as required by funders
f. Maintain case files and collect relevant data points in accordance with agency and funder requirements.
g. Assure that all program and service development reflects agency’s commitment to diversity, equity and multicultural competence
h. Serve as a backup to other shelter coordinators as needed.
2. Case Management:
a. Conduct walkthroughs of assigned shelter units a minimum of three times per week to monitor cleanliness and identify any repairs needed to shelter units.
b. Meet with shelter families a minimum of once per week to provide case management services.
c. Coordinate the provision of services to children residing in the shelter.
d. Engage households in developing an individualized Plan of Service that is strengths-based, culturally appropriate, and focused on securing permanent housing; update housing plans on a monthly basis to reflect progress and evolving needs.
e. Assist the household in addressing identified barriers to securing housing and performing a housing search for permanent housing.
f. Assist each household in leasing up a permanent housing unit and securing needed supplies.
g. Facilitate referrals to other services as needed, with a focus on obstacles to maintaining housing (i.e. legal issues, physical/mental health, etc.)
h. Coordinate services with other involved providers.
i. Track and update consumer data/information on HMIS. Maintain all program related client files.
3. Facilities Management:
a. Coordinate all shelter turnovers, including oversight of shelter cleaning and stocking of supplies
b. Formulate programmatic strategies for reducing the amount of damage to apartments and furniture and increasing the care and cleanliness of apartments.
c. Coordinate with Volunteer Coordinator around projects to improve shelter exteriors.
d. Maintain relationships with shelter landlords to coordinate needed repairs and improvements.
e. Other duties as assigned by the Housing Director.
4. Staff Responsibilities:
a. Assist with the recruitment and interview process for positions as requested.
b. Assists with the training of SOS staff and subcontractor agency staff on Continuous Quality Improvement, HMIS and Shelter policies and procedures.
5. Community Relationships and Responsibilities:
a. Develop and maintain community alliances on behalf of the designated consumer population.
b. Participates in collaborative projects with agency staff, stakeholders, community organizations and contractors related to continuous quality improvement.
c. Act jointly with the Development Team in supporting and carrying out all agency/community functions.
d. Function as a representative of SOS at various community events as directed.
e. Serves on committees and workgroups as assigned.
6. AGENCY RESPONSIBILITIES:
a. Actively support the SOS commitment to diversity in all areas and responsibilities
b. Uphold and ensure appropriate enforcement of all agency policies and practices
c. Participate in community relations and outreach tasks as directed and required
BASIC QUALIFICATIONS:
● BA /BS, or Masters, in relevant area plus at least two years of relevant experience required.
● Experience with the development and/or maintenance of databases and tracking systems preferred.
● One (1) year human resources and/or office management experience preferred.
● Commitment to vulnerable populations is a must.
● Ability to work in a team environment, to put personal preferences aside for the good of the team and the consumers the agency serves
● Excellent written, verbal and organizational skills
● Proficiency in MS Word, Outlook, and Excel is required
● Demonstrated skills in typing, spelling, proofreading, English language usage, and developing and maintaining filing systems.
● Must have own transportation. Possession of Michigan Driver’s License in good standing that meets agency insurance standards is essential.
● A belief in the value of community volunteers and experience in utilizing volunteers is desirable.
● Maintain compliance with the Substance Free WorkPlace Act, the Privacy Act and Federal, State, and local laws regarding professional standards of conduct.
Job Type: Full-time
Pay: From $49,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- housing / homelessness: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
