Top 3 technical support associate Jobs in ann arbor mi

Software Technical Support Associate
Xerox —Ann Arbor, MI
- $41,940 - $83,880 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
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Drybar Shops —Ann Arbor, MI
- $14 - $16 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 1 year
- Flexible schedule

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Software Technical Support Associate

Xerox -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$41,940 - $83,880 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Operating systems
Computer hardware
Computer networking
Managing projects
Productivity software
Microsoft Project
Layout design

Full Job Description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose of Position:

This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites)
Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions
Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer’s departments (e.g. IT department) to provide 100% customer satisfaction
Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations’ contracts
As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:

Integration of tools and processes (at client sites) to support Managed Services initiatives
Managed Services site architecture and infrastructure programs

Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
Manage the technical implementation and integration of low to mid-level complexity projects, or works on complex projects under the guidance of a TISM, Account Manager or other subject matter expert

Essential Job Functions:

Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.
Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc. )
Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus
Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services
Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner
Demonstrate a strong initiative to work successfully with different organizations within Xerox and the various Third Party partners

Education / Experience Required:

Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable)
Software/Hardware/Networking Certifications
Minimum Microsoft Certified Professional, MCP+Internet desirable
Electronic Document and Printing Professional Certification (EDPP) desirable
3+ years computer systems/applications and project coordination experience
Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity
For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families
Cross-functional team participation and leadership

Measures of Accountability:

Installs, cancels, and renewals
Increasing revenue by providing additional managed services.
Employee Satisfaction and peer recognition
Training techniques and assessment of on-site Associate learning
Post-Install and CSMS survey results

Additional Qualifications:

Maintain the utmost flexibility within job scope.
Ability to interface and communicate effectively with internal and external contacts (Production, Information Systems, Administrative and Managerial)
Project management experience helpful
Ability to manage many details and projects with minimal guidance (trustworthy, self-starter, etc.)
Develop the skills required by new technologies (Xerox and Third Party) introduced to the client’s site. Through coaching and self-initiated training, develop the capacity to progress to the (expert) level of Document Services Specialist.

Benefits We Offer:

Competitive compensation (base salary and uncapped commissions)
Significant financial rewards for overachievement
Comprehensive benefits offerings (including medical, dental, vision, life insurance)
Retirement Plan – 401k
Paid holidays, personal choice days, and paid time off
A culture that offers flexibility and a healthy work life balance

With Our Technology, Build Your Future at Xerox. Apply Now!

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technical support associate jobs in ann arbor mi

Software Technical Support Associate

IT Support Associate I

Sales Associate / Customer Service Representative

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