Top 26 Technical support specialist Jobs in Ann Arbor Mi

Senior Desktop Support Specialist
University of Michigan —Ann Arbor, MI
- $70,000 - $80,000 a year
- Full-time
- Background check
- Laboratory
- Classroom
- Disability insurance
- Health insurance
2h
Desktop Support Specialist Intermediate/Associate
University of Michigan —Ann Arbor, MI
- $41,600 - $64,600 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- University
- Flexible schedule
4d
End User Computing Specialist Associate
University of Michigan —Ann Arbor, MI
- Overnight shift
- Background check
- Mid-level
- Windows
- Paid time off
- Retirement plan
4d
Technology Experience Specialist Associate
University of Michigan —Ann Arbor, MI
- $37,000 - $46,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
4d
IT Customer Support Specialist - Ann Arbor
Jamison Professional Services Inc —Ann Arbor, MI
- Part-time
- Background check
- Office
- High school diploma or GED
Quick Apply
Support & Implementation Specialist
Savance —Commerce, MI
- $50,000 - $70,000 a year
- Email
- Mid-level
- Windows
- SQL
- Paid holidays
- Dental insurance
3d
Media Services Specialist
Dynamic Campus Solutions Inc. —Livonia, MI
- Weekends as needed
- Classroom
- Microsoft Outlook
- Mid-level
IT Support Specialist
NuTelsys —Livonia, MI
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Mid-level
Managed Service Specialist
J.L. Nick & Associates —Ann Arbor, MI
- English
- 1 year
- Communication skills
Quick Apply
Yardi Support Specialist
FRIEDMAN MANAGEMENT COMPANY —Farmington Hills, MI
- Mid-level
- Continuous improvement
- 1 year
Quick Apply
Customer Service Specialist
Lincoln Consolidated School District —Ypsilanti, MI
- Extended hours
- Bilingual
- School experience
- Google Workspace
- Tuition reimbursement
Quick Apply
11d
Customer Support Specialist
Steelhead Technologies —Brighton, MI
- From $20 an hour
- Email
- Office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
REMOTE System Education & Training Specialist, Revenue Integrity
Trinity Health —Livonia, MI
- $29.83 - $44.69 an hour
- Full-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
2d
Customer Service Specialist (Canton, MI)
Automated Media, Inc —Canton, MI
- $17 - $19 an hour
- Full-time
- Microsoft Excel
- Research
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Professional
Glass and Metal Craft —Wixom, MI
- Full-time
- Microsoft Excel
- Computer literacy
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Sales Specialist
Flexible Metal Inc —Hamburg, MI
- Full-time
- English
- Mid-level
- Continuous improvement
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Novi, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Client Integration Specialist (Pharmacy Benefits)
Ventegra —United States
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
11d

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Senior Desktop Support Specialist

University of Michigan -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year
2 hours ago

Benefits

Disability insurance
Health insurance
Flexible spending account
Parental leave
Life insurance
Retirement plan

Qualifications

Optimizing workflow processes
Desktop computer repair
Incident management
IT user and group management
Linux support
Data permissions
GPO
IT asset management
Technical documentation
Software deployment
Hardware maintenance
Operating system updates
Bash
Patch management
Continuous improvement
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Incident management operations support
Networking equipment (troubleshooting support)
macOS administration
Data backup
UEM
Hardware management
System deployment
Storage management (system administration)
Access control management
Technical writing experience within technology
Equipment inventory management

Full Job Description

Who We Are

At Michigan Engineering, we develop the talent and technologies that move society forward and serve our state and national interests. Through discovery and innovation, we create the foundational knowledge and practical technologies to solve not only today's most pressing challenges, but also power industries and change lives. Our programs and community are designed to promote personal well-being and achievement - enabling everyone to unlock their potential and contribute with confidence.

Job Summary

Join us at CAEN, the University of Michigan College of Engineering's IT organization, as a Desktop Support Specialist providing front-line technical support to faculty, staff, and students. Reporting to the Desktop Support Manager, you'll serve as a primary point of contact, troubleshooting hardware, software, and connectivity issues across Windows, macOS, and Linux in offices, classrooms, labs, and research environments. Responsibilities include imaging and deploying new computers, diagnosing and resolving network and printing issues, supporting AV/classroom technology, and ensuring endpoints are secure and up to date. You'll be expected to approach every interaction with patience - listening attentively, explaining solutions clearly, and ensuring users feel both supported and empowered. The ideal candidate is customer-focused, collaborative, and able to communicate effectively with users at varying levels of technical experience.

Responsibilities*

Desktop Engineering & Infrastructure

Deployment: Prepare, image, and deploy new computer hardware and peripherals.
Network Coordination: Manage network port activations and VLAN assignments, acting as the bridge between endpoint devices and core networking.
Asset Management: Assist with maintaining accurate inventories for hardware, software licenses, and departmental supplies to ensure fiscal accountability.

Customer Support

Provide front-line end-user support to a diverse customer base across multiple campus locations and varied local IT environments, with an emphasis on higher-education needs for faculty, researchers, and staff.
Troubleshoot and resolve complex issues across Windows, macOS, and Linux systems, including support for printing, mobile/handheld devices, and common peripherals (docks, displays, keyboards/mice, webcams, etc.).
Deliver high-touch service in every interaction, with the patience of an 'Apple Genius Bar' specialist-listening attentively, asking clarifying questions, explaining solutions in plain language, and ensuring users feel supported and empowered.
Communicate clearly and proactively with customers and teammates on issue status, timelines, and next steps; document work and outcomes in the ticketing system.
Identify recurring problems and contribute feedback, documentation, and process improvements that reduce repeat incidents and improve the customer experience.

End-User Support, Documentation, & Training

Customer Education: Train faculty and staff on productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, Slack/Teams).
Onboarding: Facilitate IT onboarding for new hires, ensuring all hardware, software, and access permissions are ready for Day 1.
A/V Support: Provide immediate, hands-on troubleshooting for conference room audiovisual systems and presentation technologies.
Responsive Support: Manage incoming requests via phone, email, and in-person visits with a focus on prompt resolution and clear communication.
Interdepartmental Support: Provide "roving" support to various departments, cross-training with embedded staff to eliminate single points of failure.
Workflow Management: Monitor and prioritize ticket queues to ensure Service Level Agreements (SLAs) are met during high-volume periods.
Technical Documentation: Author and maintain standard operating procedures (SOPs) and produce performance reports for leadership.

IT Security & Compliance

Act as a local contact for IT security incidents, coordinating directly with department and CAEN staff and campus security teams.
Proactively apply security patches and monitor vulnerability scans to ensure system integrity.

Required Qualifications*

Bachelor's degree in a technical field (Engineering, Science, or Technology) or an equivalent combination of education and experience.
5+ years of experience administering Windows (Active Directory), macOS, and Linux systems, including command-line scripting and desktop productivity troubleshooting.Experience supporting macOS in an enterprise environment, including hardware troubleshooting and OS deployment.
Experience administering current Linux distributions (e.g., Ubuntu, RHEL, CentOS) and proficiency in writing/editing command-line shell scripts (Bash, Python).
Ability to manage hardware lifecycles and use tools to oversee hundreds of computers in a diverse environment.
Working knowledge of security fundamentals (patching, encryption, and firewalls) and the ability to translate institutional security policies into operational procedures.
Skills in incident assessment, communication, and documentation, with a focus on post-incident process improvement.
Experience in establishing endpoint inventory and lifecycle management, and ensuring consistent configuration across diverse endpoint populations.
Deep understanding of TCP/IP protocols and network troubleshooting.
Demonstrated commitment to excellent customer service and professional collaboration.
Familiarity with desktop storage devices and modern backup technologies.

Desired Qualifications*

Bachelor's degree in a STEM field, or an equivalent combination of education and professional IT experience.
Strong working knowledge of Microsoft Active Directory, including the creation, implementation, and troubleshooting of Group Policy Objects (GPOs).
Experience using desktop management tools to administer dozens to hundreds of computers in a single IT environment.
Experience configuring and troubleshooting Network Attached Storage (NAS) and enterprise backup solutions (e.g., CrashPlan).
Familiarity with research/teaching environments and the ability to balance security controls with academic mission needs.
Experience partnering with compliance teams to support audits or control attestations.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Maternity and Parental Leave

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is a fully onsite role located on North Campus.

Additional Information

Physical Demands/Work Environment:

Routinely moves technology equipment weighing up to 50 pounds across campus for various classroom and event needs.
Positions oneself to install computer equipment, including under desks
Requires the ability to travel to various locations to conduct work and deliver materials

Compliance, Security, and Schedule

Data Stewardship: You will manage sensitive institutional data in strict accordance with University policy and federal/state regulations. These regulations include HIPAA, FISMA, CUI, ITAR, and EAR. You will ensure data integrity and prevent unauthorized access.
Safety & Training: We require completion of a general lab safety training course within the first three months of hire.
Work Schedule: Standard on-site business hours apply, with occasional after-hours work required for scheduled upgrades or emergency outage response.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

280235

Working Title

Senior Desktop Support Specialist

Job Title

Desktop Support Specialist Sr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

College Engineering

Department

CoE-IT/CAEN

Posting Begin/End Date

7/20/2026 - 7/27/2026

Salary

$70,000.00 - $80,000.00

Career Interest

Information Technology

Apply Now

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Who We Are

Job Summary

Responsibilities*

Required Qualifications*

Desired Qualifications*

Why Work at Michigan?

Modes of Work

Work Locations

Additional Information

Background Screening

Application Deadline

U-M EEO Statement

Job Opening ID

Working Title

Job Title

Work Location

Modes of Work

Full/Part Time

Regular/Temporary

FLSA Status

Organizational Group

Department

Posting Begin/End Date

Salary

Career Interest