COMPANY DESCRIPTION
The Light House Homeless Prevention Support Center serves as a place of belonging and hope for vulnerable individuals in need. Dedicated to addressing the root causes of homelessness, The Light House provides integrated care that helps clients stabilize their health, secure safe housing, and achieve self-sufficiency. Beyond offering basic necessities such as food, clothing, and shelter, the organization empowers individuals through tailored services, life-changing programs, and solutions for long-term success. Guided by a vision to become a national model of compassionate care, The Light House works tirelessly to break the cycle of homelessness in the community.
JOB SUMMARY
The Assistant Shelter Manager is responsible for the day-to-day operations and execution of shelter services and ensuring a safe, structured, and dignity-centered environment for clients and the Light House community. This role combines hands-on supervision and proactive team leadership with a disciplined approach to shelter operations, procedural compliance, and incident management. A vital partner to the Shelter Manager, the Assistant Manager maintains operational continuity and readiness across a 24/7 schedule—requiring the flexibility to work varied shifts—and seamlessly assumes full managerial responsibilities in the absence of the Shelter Manager. As a highly visible, onsite leader, the Assistant Manager serves as an ambassador for the values of the organization, fostering a supportive team culture and leading with compassion.
ESSENTIAL DUTIES & RESPONSIBILITIES
Shelter Operations and Management
- Assist in daily shelter operations to maintain a safe, clean, and highly efficient environment for clients.
- Collaborate with the Shelter Manager and other departments to develop and implement shelter policies and operating procedures.
- Monitor compliance with health, safety, and security standards; provide supervisory guidance to client facing staff for adherence best practices.
- Maintain accurate, secure, and up-to-date records and reports, including client files, shift logs, and staff documentation.
- Ensure proper, thorough documentation of all safety incidents and manage the necessary operational follow-ups.
- Represent the shelter and organizational values with high professionalism.
Front-Line Leadership & Staff Supervision
- Provide active leadership, guidance, and scheduling support to Resident Assistants and front-line staff on duty.
- Assist with client facing staff onboarding, continuous training, performance monitoring, and constructive feedback.
- Foster a collaborative, professional, positive work environment that promotes teamwork, mutual respect, and accountability.
- Act as the primary on-site point of contact and operational leader when the Shelter Manager is unavailable.
Trauma-Responsive Client Services, Intervention, and Support
- Ensure all clients are treated with the highest level of dignity, respect, and compassion, modeling trauma-informed care on the floor.
- Assist in coordinating streamlined client transitions, including intake, facility orientations, and discharge processes.
- Support front-line staff in real-time de-escalation, conflict resolution, and crisis intervention when necessary.
- Provide comprehensive crisis management, including immediate emergency response and supervision for onsite incidents.
- Refer clients to case management, counseling services, and internal or external community resources as appropriate.
Cross-Department Collaboration and Programming Coordination
- Maintain open lines of communication and information regarding shelter procedures, client updates, and other relevant information.
- Participate in cross-training of staff to develop proficiency in multiple shelter operations to ensure flexibility in scheduling, continuity of services and the ability to provide support in various roles as needed.
- Collaborate with various teams and departments to strengthen and unite our One Agency vision and mission across the organization.
SKILLS & ABILITIES
- Ability to stay grounded, think critically, and manage crisis situations effectively under pressure
- Exceptional communication and interpersonal skills to build rapport quickly and resolve conflicts with empathy
- Superb customer service skills with a dedicated, people-first mindset
- Strong alignment with the values of equity, compassion, and trauma-informed care
- Proficiency with computers and the ability to learn new software and data management systems quickly
- Flexibility to work evenings, weekends, and holidays as needed to support a residential environment
EDUCATION & EXPERIENCE
- 2+ years of professional experience in a fast-paced, high-pressure, or public-facing environment
- Transferable experience from fields such as applied healthcare, social services, human services, emergency services, or hospitality is highly valued and considered
- Prior experience supervising teams, managing shifts, or leading others (strongly preferred)
- Associate or Bachelor’s degree in Social Work, Human Services, Healthcare Administration, or a related field (equivalent professional experience is fully considered)
- Valid driver’s license in good standing
Preferred Qualifications (Training Provided): While the following qualifications are highly preferred, we are fully prepared to provide comprehensive, paid training and certification to the right candidate:
- Mental Health First Aid
- CPR / First Aid Certification
- De-Escalation Techniques
- Naloxone (Narcan) Administration
- Training or foundational understanding of Trauma-Informed Care
Work Environment & Physical Requirements
- Work in a fast-paced, residential shelter environment
- Interact compassionately with individuals experiencing trauma, mental health challenges, and substance use
- Respond quickly to emergencies and manage multiple priorities simultaneously
- Sit at a desk and work on a computer for prolonged periods
- Lift up to 15 pounds at a time
- Navigate stairs to access the second and third floors of the facility
Benefits:
- Health Insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Retirement plan
- Paid Time Off
Pay: $23.00 - $27.00 per hour
Work Location: In person
