Top 1399 Customer experience associate Jobs in Annapolis, Md

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD
NASA Federal Credit Union —Annapolis, MD
- $21.00 - $28.75 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Customer Experience Associate
AAFES —Anne Arundel County, MD
- $15.00 - $21.73 an hour
- Part-time
- Entry level
5d
Retail Customer Experience Associate, Annapolis - Full Time
Macy’s —Annapolis, MD
- $16.00 - $23.18 an hour
- Weekends as needed
- Merchandising
- English
- Cleaning
- Store discount
- Paid holidays
Front Desk Associate (Full-time) Annapolis, MD
PM Pediatrics Management Group —Annapolis, MD
- $17 - $28 an hour
- Full-time
- Sanitation
- HIPAA
- Office
Quick Apply
4d
Retail Operations Associate
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Maintenance
- Entry level
Customer Service Associate - Temporary
Walgreens —Annapolis, MD
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
6d
Store Associate
CVS Health —Annapolis, MD
- $15 - $22 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
12d
Sales Associate
World Market —Annapolis, MD
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- 16+ years old
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Sales Associate
BoxLunch & Hot Topic —Annapolis, MD
- $15.00 - $16.50 an hour
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Retail Omni Fulfillment Associate
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Maintenance
- Entry level
Retail Sales Associate Apparel
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Entry level
Patient Access Associate
Luminis Health —Annapolis, MD
- $17.50 - $24.00 an hour
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Pharmacy Customer Service Associate
Walgreens —Edgewater, MD
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
13d
Stock Associate
World Market —Annapolis, MD
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- 16+ years old
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Retail Sales Associate Footwear
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Entry level
Seasonal Retail Sales Associate
Gap —Annapolis, MD
- $15.00 - $15.50 an hour
- Part-time
- Office
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan
Retail Sales Associate Golf
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Entry level
Retail Sales Associate Team Sports
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Part-time
- Merchandising
- Entry level
Sales Associate
Express —Annapolis, MD
- $15.00 - $20.80 an hour
- Part-time
- Merchandising
- High school diploma or GED
- US work authorization
- Store discount
- Health insurance
Retail Sales Associate
Old Navy —Annapolis, MD
- $15 - $16 an hour
- Part-time
- Office
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan

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Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

NASA Federal Credit Union -
Annapolis, MD

Quick Apply

Job Details

Full-time
$21.00 - $28.75 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Credit union membership
Life insurance
Referral program
Pet insurance

Qualifications

Financial sales
Financial services customer support

Full Job Description

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

We are looking for a candidate who has account opening experience.

Work Schedule

All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on

Saturday.

Specific shifts will be scheduled based on branch location operating hours.

Salary: $21.00 - $28.75/Hourly (based on level and experience)

Job Duties and Responsibilities

Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
Handles consumer loan application processing, document collection, and disbursements.
Advises members regarding available insurance protection (life, disability, gap, etc.).
All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
All MSAs may be assigned duties to support other areas in the Credit Union.
All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience

MSA I

High school diploma or general education degree (GED).
A minimum of one year of customer service experience with cash handling or Bank/Credit Union/Financial Call Center knowledge/experience with financial products.
Cash handling experience required.

MSA II - (In addition to the requirements of Level I)

Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.

MSA III – (In addition to the requirements of Level II)

Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid

Full-Time Employee Benefits:

401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Employee and Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional premiums to add family members)+*
Pet Insurance
Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together

Posted: 6/24/2026

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer experience associate jobs in annapolis, md

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

Customer Experience Associate

Retail Customer Experience Associate, Annapolis - Full Time

Front Desk Associate (Full-time) Annapolis, MD

Retail Operations Associate

Customer Service Associate - Temporary

Store Associate

Sales Associate

Sales Associate

Retail Omni Fulfillment Associate

Retail Sales Associate Apparel

Patient Access Associate

Pharmacy Customer Service Associate

Stock Associate

Retail Sales Associate Footwear

Seasonal Retail Sales Associate

Retail Sales Associate Golf

Retail Sales Associate Team Sports

Sales Associate

Retail Sales Associate

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