Top 308 Customer experience coordinator Jobs in Annapolis, Md

Patient Service Coordinator
MedStar Health —Annapolis, MD
- $18.70 - $32.72 an hour
- Full-time
- BLS Certification
- Urgent Care
- High school diploma or GED
Patient Care Coordinator- TMS/Spravato Experience
The Mood Wellness Center —Annapolis, MD
- $22.00 - $23.50 an hour
- Part-time
- Background check
- Vital signs
- Customer service
Quick Apply
International Defense Logistics Coordinator (HAZMAT)
SBAS Group —Baltimore, MD
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- Travel
Quick Apply
4d
Therapy Front Desk Coordinator
The Centers for Advanced Orthopaedics LL —Hanover, MD
- $16 an hour
- CPR Certification
- BLS Certification
- English
Quick Apply
Rental Coordinator - Construction Equipment
Best Line Equipment —Jessup, MD
- $23 - $28 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
6d
Permit Coordinator
Great Day Improvements: A Family of Brands —Glen Burnie, MD
- Up to $25 an hour
- Full-time
- 5 years
- Budgeting
- Senior level
14d
Proposal Coordinator (Heavy Civil Construction)
Skanska USA —Hyattsville, MD
- Full-time
- Background check
- Microsoft Outlook
- English
- Dental insurance
- 401(k)
Therapy Front Desk Coordinator
The Centers for Advanced Orthopaedics LL —Annapolis, MD
- $19 an hour
- CPR Certification
- BLS Certification
- English
Quick Apply
Care Transitions Coordinator RN/LPN Clinical Sales Baltimore Area
Amedisys —Glen Burnie, MD
- $90,000 - $100,000 a year
- Full-time
- Master of Social Work
- Nursing
- Up to 50% travel
- Mileage reimbursement
- Paid parental leave
Referral Coordinator - Medicine
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Mid-level
- High school diploma or GED
- Medical terminology
Quick Apply
HP101 SOHO Science Operations Coordinator
ADNET Systems, Inc. —Greenbelt, MD
- Evenings as needed
- High school diploma or GED
- Organizational skills
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Project Coordinator - Stormwater Maintenance
Contech Engineered Solutions LLC —Linthicum Heights, MD
- Online Application
- Microsoft Excel
- Microsoft Access
- Research
4d
Medical Assistant Coordinator - Family Medicine
Faculty Physicians Inc. —Baltimore, MD
- $16.97 - $25.43 an hour
- CPR Certification
- Customer service
- Computer literacy
Quick Apply
Payment and Medical Policy Coordinator (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $51,264 - $101,816 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Finance
- 401(k)
Quick Apply
Human Resources Coordinator
ANESTHESIA COMPANY LLC —Annapolis, MD
- $30 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
14d
Front Desk Greeter/ Coordinator
The Temple Annapolis —Annapolis, MD
- $18.25 - $21.50 an hour
- Part-time
- Organizational skills
- Computer skills
- Communication skills
- Paid holidays
- Flexible schedule
Quick Apply
Material Coordinator – Customer Service
TRAX International —Greenbelt, MD
- $28.92 - $35.00 an hour
- Full-time
- Background check
- Microsoft Excel
- Research
- Health savings account
- AD&D insurance
Recruiting Coordinator
Angi —Baltimore, MD
- $50,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Office Assistant / Service Coordinator
Generator Supercenter of Annapolis —Annapolis, MD
- $18 - $22 an hour
- Weekends as needed
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Scheduling Coordinator, Primary Care
University of Maryland Medical System —Millersville, MD
- Full-time
- Computer literacy
- Primary Care
- High school diploma or GED
7d

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Patient Service Coordinator

MedStar Health -
Annapolis, MD

Apply Now

Job Details

Full-time
$18.70 - $32.72 an hour

Qualifications

BLS Certification
High school diploma or GED
Medical terminology

Full Job Description

About this Job: General Summary of Position
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
Participates in meetings and on committees as needed or assigned.
Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

High School Diploma or GED required
One year of relevant education may be substituted for one year of required work experience.

Experience

Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

Excellent interpersonal communication and customer service skills and good telephone etiquette.
Requires knowledge of medical terminology and effective oral and written communication skills.
Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

Apply Now

Refine Your Search

customer experience coordinator jobs in annapolis, md

Patient Service Coordinator

Patient Care Coordinator- TMS/Spravato Experience

International Defense Logistics Coordinator (HAZMAT)

Therapy Front Desk Coordinator

Rental Coordinator - Construction Equipment

Permit Coordinator

Proposal Coordinator (Heavy Civil Construction)

Therapy Front Desk Coordinator

Care Transitions Coordinator RN/LPN Clinical Sales Baltimore Area

Referral Coordinator - Medicine

HP101 SOHO Science Operations Coordinator

Project Coordinator - Stormwater Maintenance

Medical Assistant Coordinator - Family Medicine

Payment and Medical Policy Coordinator (Remote)

Human Resources Coordinator

Front Desk Greeter/ Coordinator

Material Coordinator – Customer Service

Recruiting Coordinator

Office Assistant / Service Coordinator

Scheduling Coordinator, Primary Care

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