Top 556 Customer service account representative Jobs in Annapolis, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Patient Service Representative
Advanced Radiology —Annapolis, MD
- $18 - $23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Customer Service Assistant (Administrative Specialist II - Represented) - Waste Management
Anne Arundel County – Public Works Department —Anne Arundel County, MD
- Full-time
- Basic math
- Research
- Mid-level
- Paid holidays
- Disability insurance
5d
Patient Service Representative I
Anne Arundel Urology —Annapolis, MD
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
7d
Customer Service Representative (Annapolis, MD)
Chaney Enterprises —Annapolis, MD
- $20 - $24 an hour
- 8 hour shift
- Spanish
- Basic math
- English
Quick Apply
3d
Patient Relations Representative
Gastro Health —Annapolis, MD
- Full-time
- Mid-level
- High school diploma or GED
- Pediatrics
- Profit sharing
- Paid holidays
Quick Apply
Financial Services Representative - Annapolis, MD
Fidelity Investments —Annapolis, MD
- $45,000 - $75,000 a year
- Full-time
- Office
- Financial services
- Entry level
- Paid training
- Loan repayment program
Patients Benefits Representative
Maryland Oncology —Annapolis, MD
- $19.82 - $30.40 an hour
- Microsoft Excel
- HIPAA
- 3 years
6d
Customer Service Representative - State Farm Agent Team Member
Debbie Hart - State Farm Agent —Annapolis, MD
- $60,000 - $75,000 a year
- Full-time
- Office
- Children
- Communication skills
- Health insurance
- Paid time off
Quick Apply
7d
Customer Service Representative
Huff Insurance —Pasadena, MD
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- No experience needed
- Office
- Profit sharing
- Health insurance
Quick Apply
Patient Service Representative II
Solaris Health Holdings LLC —Annapolis, MD
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
Patient Account Representative - Lead
Luminis Health —Annapolis, MD
- $20 - $29 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
- AD&D insurance
- Paid holidays
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
Whole Foods Market —Annapolis, MD
- $17.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
GUEST SERVICE REPRESENTATIVE II (FLEX)
Navy Exchange Service Command —Annapolis, MD
- $18 an hour
- Weekends as needed
- Hotel
- Driver's License
- Typing
3d
Customer Care Representative
Dogwood Acres —Stevensville, MD
- Computer literacy
- Computer skills
- Entry level
- Health insurance
- Retirement plan
Customer Service Floater
Arundel Lodge, Inc. —Annapolis, MD
- $18 an hour
- PRN
- High school diploma or GED
- Clinic
- Entry level
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Chester, MD
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Dispatcher/Customer Service (Bilingual - Spanish/English)
BLANCHET CONCRETE PUMPING —Laurel, MD
- $20.85 - $27.50 an hour
- 8 hour shift
- Bilingual
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Apply Now

Refine Your Search

customer service account representative jobs in annapolis, md

Customer Service Advocate I (Remote)

Patient Service Representative

Customer Service Assistant (Administrative Specialist II - Represented) - Waste Management

Patient Service Representative I

Customer Service Representative (Annapolis, MD)

Patient Relations Representative

Financial Services Representative - Annapolis, MD

Patients Benefits Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Patient Service Representative II

Customer Service Representative

Patient Account Representative - Lead

Customer Service Representative / Customer Support Associate

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

GUEST SERVICE REPRESENTATIVE II (FLEX)

Customer Care Representative

Customer Service Floater

Bilingual Customer Service Specialist (Spanish)

Dispatcher/Customer Service (Bilingual - Spanish/English)

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