Top 1305 Customer service supervisor Jobs in Annapolis, Md

Residential Shift Supervisor
TurnAround, Inc. —Arnold, MD
- $24 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Full-Time Customer Service Supervisor
KOHLS —Annapolis, MD
- $20.75 - $32.20 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance
1d
Supervisor Customer Service - BWI
Southwest Airlines —Baltimore, MD
- $36.00 - $37.50 an hour
- Weekends as needed
- 18 years or older
- Word processing
- Computer literacy
- Profit sharing
- Health insurance
3d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
9d
Customer Success Manager
Nortek Air Solutions, LLC —Annapolis, MD
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Supervisor Operations - Annapolis (Primary Care)
MedStar Health —Annapolis, MD
- $59,820 - $101,836 a year
- Full-time
- Primary Care
- Mid-level
- 3 years
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
9d
Senior Customer Success Manager (Remote - MD)
Nodes & Links —Annapolis, MD
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Contact Center Supervisor
Immersion Consulting, LLC —Annapolis, MD
- Mid-level
- High school diploma or GED
- 1 year
Quick Apply
Customer Service Coordinator
Marshalls —Annapolis, MD
- $16.25 - $16.75 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
6d
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Full Time Assistant Customer Service Manager DLT
Harris Teeter —Severna Park, MD
- $19.00 - $29.75 an hour
- Full-time
- Management
- Word processing
- Computer literacy
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Logistics Manager - DTS SET
Ryder System —Annapolis, MD
- $65,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
10d
Call Center Representative
MARYLAND PRIMARY CARE PHYSICIANS LLC —Annapolis, MD
- $17 - $22 an hour
- Computer literacy
- Pass drug screening
- Mid-level
Customer Service Manager, Airport Customer Experience
American Airlines —Baltimore, MD
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Mailroom Supervisor
Koniag Government Services —Annapolis, MD
- $78,000 - $104,000 a year
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Retail Customer Service Specialist
DICK'S Sporting Goods —Annapolis, MD
- $16.50 - $24.50 an hour
- Full-time
- Merchandising
- Team management
- Entry level
2d
Customer Service Supervisor
RelaDyne —Baltimore, MD
- $60,000 - $80,000 a year
- Microsoft Excel
- Supervising experience
- Senior level
- Wellness program
- Health savings account

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Residential Shift Supervisor

TurnAround, Inc. -
Arnold, MD

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Staff supervision
Team supervision
Staff scheduling
Social service program staff supervision
Trauma response
Residential treatment center experience
Certified Medication Technician
High school diploma or GED
Driver's License
Supervising experience
Database management
Database management systems (DBMS)
Adolescents
Care facility administration
Positive behavior support strategies
Passenger van operation
Residential shelter experience
Working with youth

Full Job Description

RESIDENTIAL SHIFT SUPERVISOR

TurnAround is seeking a full-time Residential Shift Supervisor to join our residential services team where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services) to children ages 13-17 and their families in the aftermath of exposure to human trafficking and complex trauma. The Residential Shift Supervisor is responsible for providing direct oversight to direct care staff to support child survivors that have experienced human trafficking. The Residential Shift Supervisor will independently provide support to all assigned staff, coordinate scheduling of staff for all shifts, and manage the facilities and front-line operation of the program during their shift. This is an essential position, which may require work during holidays, inclement weather, or emergencies to ensure continuity of care. Due to the nature of the residential facility serving female clients and the need to provide trauma-informed, privacy-sensitive care, this position is limited to female applicants in accordance with federal, state, and local regulations governing Bona Fide Occupational Qualifications (BFOQ).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensure the smooth operation of the facility and the wellbeing of the residents.

· Supervision of direct care staff.

· Coordinate staff schedules ensuring compliance with staffing ratios and 24-hour shift coverage.

· Provide staff support and development through direct oversight and training to all direct care staff.

· Crisis management: Ensure safety and security protocols are being met and respond to emergencies as they arise as well as monitoring the premises for any safety hazards.

· Manage residents care as it relates to daily living necessities, food preparation, transportation, equipment, technology, etc.

· Documentation and reporting requirements include documenting all emergency situations, incident reporting, as well managing the completion/submission of direct care staff documentation.

· Ensure that staff members adhere to policy & procedures as outlined by the agency and specific to residential program.

· Compliance and quality assurance: Conducting routine audits on staff documentation.

· Monitoring inventory of supplies/equipment.

· Be available to work non-traditional work hours, weekends/overnights.

· Assist in providing crisis prevention/intervention support.

· MINIMUM QUALIFICATIONS:

· Must be age 21 or over.

· Possess proof of High School diploma or its equivalent as a minimum. Bachelor’s Degree in human service-related field preferred.

· 2+ years in supervisory/management position.

· 2+ years of experience in a residential setting serving children and youth.

· Pass criminal background check, provide driving history record, and a medical clearance from qualified physician.

· Become a certified Residential Child and Youth Care Practitioner within 6 months of hire.

· Experience implementing positive behavioral intervention and support to children and youth.

· Knowledge of database management systems.

· Ability to work evenings/overnight/weekend shifts.

· Bi-lingual highly encouraged to apply.

WORK ENVIRONMENT:

This position performs its duties routinely onsite in a residential setting for children. Staff working in a residential setting are exposed to the possibility of vicarious trauma and victim trauma response by working with residents impacted by trauma and sexual violence. Other possible exposure risks include narcotics, alcohol, pests, and Bloodborne Pathogens. As an essential employee, you may be required to work during agency closures, emergencies, or inclement weather events. Due to the nature of the residential facility serving female clients and the need to provide trauma-informed, privacy-sensitive care, this position is limited to female applicants in accordance with applicable BFOQ regulations.

HOURS: Position is hourly, shifts consist of daytime shift, mid-day to evening shift, overnight shift, and weekend shifts.

REASONING ABILITY

· Ability to support director to develop and implement short and long-range programs and projects.

· Ability to effectively manage a team based on TurnAround’s culture of teamwork, inclusivity, professionalism, and efficiency.

· Ability to motivate team members to provide trauma-informed, client-centered, and empower-based intervention and support.

· Ability to demonstrate passion, idealism, integrity, positive attitude, mission-drive, flexibility, and self-direction.

TECHNICAL SKILLS

· Sufficient computer skills to operate email, Internet, Microsoft Office, virtual learning platforms, SMS Text, Adobe, and database management system.

· Ability to comprehend and implement program budgets.

· Ability to support the completion grant reporting narratives.

· Ability to support the evaluation and analyzation of program data.

PHYSICAL DEMANDS:

· Residential setting mobility, including climbing stairs.

· Occasional lifting of boxes.

· Sustained posture in a seated position for prolonged periods of time.

· Must have valid driver’s license and a personal vehicle.

· Ability to drive a 7-passenger van is necessary.

AFFIRMATIVE ACTION/ EQUAL EMPLOYMENT:

TurnAround, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $24.00 - $28.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Ability to work evenings/overnights/weekend shifts
Due to the sensitive nature of the facility. Only females need to apply.

Experience:

Supervisory/Management: 3 years (Required)
Residential setting serving children and youth: 3 years (Required)

License/Certification:

Certified Medication Technician (Preferred)

Ability to Commute:

Arnold, MD 21012 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in annapolis, md

Residential Shift Supervisor

Full-Time Customer Service Supervisor

Supervisor Customer Service - BWI

Customer Service Advocate II (Remote)

Customer Success Manager

Supervisor Operations - Annapolis (Primary Care)

Customer Service Advocate I (Remote)

Senior Customer Success Manager (Remote - MD)

Contact Center Supervisor

Customer Service Coordinator

Director of Call Center Operations

Full Time Assistant Customer Service Manager DLT

Customer Service Advocate II (In-Office)

Customer Logistics Manager - DTS SET

Call Center Representative

Customer Service Manager, Airport Customer Experience

Mailroom Supervisor

Customer Service Call Center Agent

Retail Customer Service Specialist

Customer Service Supervisor

I want to receive the latest job alert for customer service supervisor in annapolis, md

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