Top 22 Patient access representative ii Jobs in Annapolis, Md

Patient Service Representative II
Solaris Health Holdings LLC —Annapolis, MD
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Patient Access Representative II
University of Maryland Medical System —Baltimore, MD
- Full-time
- Hospital
- Inpatient
- Mid-level
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
11d
Patient Access Associate II
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
10d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Financial Clearance Associate II
Johns Hopkins Health System —Baltimore, MD
- Full-time
- Remote
- Medical office experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
2d
Medication Access Coordinator II
Johns Hopkins Care at Home —Baltimore, MD
- $20.53 - $33.90 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 2 years
- Health insurance
- Dental insurance
10d
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Intake Specialist II (Behav. Psych.)
Kennedy Krieger Institute —Columbia, MD
- Full-time
- Spanish
- Microsoft Outlook
- English
Ambulatory Practice Coordinator II, Pre Lung Transplant
University of Maryland Medical System —Baltimore, MD
- Full-time
- Computer literacy
- HIPAA
- Mid-level
9d
Ambulatory Practice Coordinator II, Primary Care
University of Maryland Medical System —Baltimore, MD
- Full-time
- Computer literacy
- Primary Care
- HIPAA
10d
Bilingual MEDICAL OFFICE COORD II
Johns Hopkins Bayview Medical Center —Baltimore, MD
- Full-time
- Bilingual
- Hospital
- Mid-level
6d
Medical Practice Representative II
Faculty Physicians Inc. —Laurel, MD
- $16.97 - $25.43 an hour
- Mid-level
- High school diploma or GED
- Accounting
Quick Apply
12d
Medical Secretary II- Orthopaedics
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
Medical Secretary II - Surgery
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Surgery
- Mid-level
- High school diploma or GED
Quick Apply
Medical Secretary II (Gastroenterology)
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
Medical Practice Representative II- Rapid Response Team
Faculty Physicians Inc. —Baltimore, MD
- $16.97 - $25.43 an hour
- Mid-level
- High school diploma or GED
- Accounting
Quick Apply
Medical Secretary II- (Pulmonary)
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
Medical Practice Representative II-OB/GYN
Faculty Physicians Inc. —Baltimore, MD
- $16.97 - $25.43 an hour
- Mid-level
- High school diploma or GED
- Ob/Gyn
Quick Apply
3d

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Patient Service Representative II

Solaris Health Holdings LLC
Annapolis, MD

Quick Apply

Job Details

Full-time

Benefits

Health savings account

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

patient access representative ii jobs in annapolis, md

Patient Service Representative II

Patient Access Representative II

Customer Service Advocate II (Remote)

Patient Access Associate II

Customer Service Advocate II (In-Office)

Financial Clearance Associate II

Medication Access Coordinator II

Customer Service Advocate II (West Baltimore In-Office)

Intake Specialist II (Behav. Psych.)

Ambulatory Practice Coordinator II, Pre Lung Transplant

Ambulatory Practice Coordinator II, Primary Care

Bilingual MEDICAL OFFICE COORD II

Medical Practice Representative II

Medical Secretary II- Orthopaedics

Medical Secretary II - Surgery

Medical Secretary II (Gastroenterology)

Medical Practice Representative II- Rapid Response Team

Medical Secretary II- (Pulmonary)

Medical Practice Representative II-OB/GYN

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