Senior Technology Training Specialist
Location: Annapolis, Maryland — Hybrid
Employment Type: Full-Time / Long-Term Contract
Schedule: Monday–Friday, 8:00 AM–4:30 PM ET
Work Arrangement: 3 Days Remote / 2 Days On-Site
Anticipated Contract Duration: Up to 5 Years
Company: AlxTel, Inc.
Position Overview
AlxTel, Inc. is seeking an experienced Senior Technology Training Specialist to support a long-term technology training and user enablement engagement in Annapolis, Maryland.
The successful candidate will be responsible for planning, developing, and delivering instructor-led technology training, creating technical documentation and instructional materials, developing training videos and interactive learning content, and supporting users across a range of commercially available and specialized/proprietary software applications.
This is not a software developer, database administrator, help desk, or traditional IT engineering position. We are specifically seeking a technology professional whose core expertise is technical training, instructional design, end-user technology adoption, and technical documentation.
The ideal candidate will have significant experience teaching professional users how to effectively use technology, particularly Microsoft 365 applications such as Microsoft Teams, SharePoint, OneNote, Copilot, Word, Excel, PowerPoint, and related enterprise applications.
The candidate must be comfortable conducting both in-person and virtual instructor-led training, translating complex technical concepts into understandable learning material, working with subject matter experts, and developing high-quality documentation and multimedia training content.
Key Responsibilities
Instructor-Led Technology Training
The Senior Technology Training Specialist will:
- Plan, develop, organize, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
- Conduct technology training for individuals and groups with varying levels of technical proficiency.
- Deliver both in-person and virtual training sessions.
- Apply appropriate adult learning principles and instructional methodologies when designing and delivering training.
- Translate complex software features, technical processes, and workflows into clear, understandable instruction for professional users.
- Develop structured lesson plans and training programs based on identified learning objectives.
- Adapt training methods based on audience skill level, business role, and learning requirements.
- Facilitate interactive demonstrations, exercises, scenarios, and hands-on learning activities.
- Provide clear answers to user questions and identify areas requiring additional instruction or clarification.
- Evaluate training effectiveness and recommend improvements to training content and delivery methods.
These responsibilities directly reflect the required scope, including hands-on instructor-led training for commercial and proprietary applications.
Instructional Design & Training Content Development
The selected candidate will develop professional learning materials supporting technology adoption and ongoing user education.
Responsibilities may include:
- Designing complete instructional modules for software applications and technical processes.
- Creating structured training curricula and learning paths.
- Developing Quick Reference Guides (QRGs).
- Developing Quick Reference Cards (QRCs).
- Creating step-by-step user instructions.
- Developing technical user guides and training manuals.
- Creating web-based instructional content.
- Developing instructor guides and participant materials.
- Producing presentations and supporting classroom materials.
- Developing exercises, scenarios, and demonstrations.
- Creating technical documentation for commercially available and proprietary software.
- Maintaining and updating existing training documentation when applications or processes change.
- Ensuring documentation is accurate, professional, easy to understand, and appropriate for the intended audience.
The engagement specifically emphasizes technical documentation such as Quick Reference Cards, Quick Reference Guides, and web content.
Multimedia & E-Learning Development
The Senior Technology Training Specialist should be capable of creating modern multimedia training content.
Responsibilities include:
- Developing training videos supporting software applications and technical processes.
- Developing interactive recorded training.
- Recording software demonstrations and walkthroughs.
- Editing and producing instructional video content.
- Developing interactive e-learning modules.
- Creating multimedia learning experiences appropriate for professional users.
- Converting classroom instruction into reusable digital learning content where appropriate.
- Maintaining existing video and interactive training materials as software and business processes evolve.
Experience with tools such as the following is highly desirable:
- Camtasia
- Articulate 360
- Vyond
- Similar screen-recording, e-learning, video-production, or instructional-design platforms
The underlying engagement specifically identifies Camtasia, Articulate 360, and Vyond as examples of technical applications used to support training development.
Microsoft 365 Training
Strong familiarity with Microsoft productivity and collaboration technologies is highly desirable.
Candidates should have experience training users on one or more of the following:
- Microsoft Teams
- Microsoft SharePoint
- Microsoft OneNote
- Microsoft Copilot
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Other Microsoft 365 applications and services
Experience developing training programs for new Microsoft 365 features, application rollouts, technology adoption initiatives, or organizational change initiatives is particularly valuable.
The position specifically calls for knowledge of Microsoft Office applications including Teams, Copilot, OneNote, and SharePoint.
Training Project Management
The selected candidate will be expected to independently manage multiple training initiatives and assignments.
Responsibilities include:
- Managing training projects from initiation through completion.
- Developing project and training plans.
- Establishing milestones and deliverables.
- Tracking progress against deadlines.
- Coordinating training schedules.
- Managing multiple concurrent training initiatives.
- Coordinating with technical teams, business stakeholders, and subject matter experts.
- Identifying dependencies, risks, and potential schedule impacts.
- Providing regular project status and progress updates.
- Ensuring training deliverables are completed on time and meet quality expectations.
- Maintaining organized training materials and project documentation.
The candidate must be able to effectively coordinate multiple tasks, resources, stakeholders, training initiatives, and deadlines.
User Support & Subject Matter Expert Collaboration
The Senior Technology Training Specialist will work closely with technical and non-technical stakeholders.
The candidate should be able to:
- Work effectively with internal and external Subject Matter Experts (SMEs).
- Gather technical information from SMEs and translate it into user-friendly instructional content.
- Understand user challenges and training needs.
- Identify and troubleshoot user-defined technology challenges.
- Recommend appropriate training or instructional solutions.
- Demonstrate strong customer-service skills.
- Communicate effectively with users at different technical proficiency levels.
- Present technical information clearly to both technical and non-technical audiences.
- Establish productive working relationships with stakeholders.
Customer-service standards, SME interaction, user challenge identification, troubleshooting, and appropriate solution development are specifically identified as desired knowledge areas.
Minimum Qualification — REQUIRED
Candidates must possess a Bachelor's degree from an accredited university.
This is a minimum qualification rather than merely a preference.
Proof of the Bachelor's degree will be required during the candidate submission process. The procurement requires the offeror to provide a copy of the proposed resource's Bachelor's degree.
Candidates who do not possess a Bachelor's degree should not apply.
Preferred Professional Experience
Highly competitive candidates will have:
- 7+ years of experience as a Technology Trainer, Technical Trainer, Software Trainer, IT Trainer, or similar technology-training professional.
- Experience training users on proprietary and/or advanced commercial software.
- Experience providing Microsoft technology training.
- Experience delivering instructor-led training to professional users.
- 5+ years of experience developing technical documentation.
- Experience developing software user guides and training materials.
- Experience designing and delivering adult-learning programs.
- Experience developing training videos.
- Experience developing interactive or recorded training.
- Experience using instructional-design and multimedia development tools.
- Experience managing technology-training projects from initiation through completion.
- Experience working with technical SMEs and business stakeholders.
- Experience supporting large organizations, government entities, judicial/legal environments, regulated organizations, or other complex enterprise environments.
The underlying requirements specifically prefer at least five years of technology-training experience and at least three years developing technical documentation.
Required / Desired Competencies
The ideal candidate will demonstrate strong capabilities in:
Technical Training
- Instructor-led software training
- Virtual training
- Hands-on classroom instruction
- Technology adoption
- Software demonstrations
Instructional Design
- Adult learning principles
- Learning objectives
- Curriculum development
- Instructional modules
- Training exercises
Technical Documentation
- Quick Reference Guides
- Quick Reference Cards
- User guides
- Technical procedures
- Web-based training content
Multimedia Learning
- Training videos
- Screen recordings
- Interactive training
- E-learning content
- Camtasia
- Articulate 360
- Vyond
Microsoft Technologies
- Microsoft Teams
- Microsoft SharePoint
- Microsoft OneNote
- Microsoft Copilot
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft 365
Professional Skills
- Excellent verbal communication
- Excellent written communication
- Professional presentation skills
- Strong customer service
- Project management
- Time management
- Stakeholder coordination
- Problem solving
- Organization
- Ability to manage concurrent assignments
Work Location & Hybrid Requirements
This position follows a hybrid work schedule.
The anticipated weekly arrangement is:
3 days remote from a suitable professional work environment.
2 days on-site in Annapolis, Maryland.
The candidate must also be capable of reporting to the Annapolis work location within 24 hours of notification when on-site support is required.
The number of additional on-site requests is not contractually capped, and the allocation between remote and on-site work may change during the engagement.
Remote work must normally be performed from within the United States.
Candidates should therefore live within a practical commuting distance of Annapolis or be willing to relocate.
Work Schedule
Normal operating hours are:
Monday–Friday
8:00 AM–4:30 PM Eastern Time
The successful candidate should also have reasonable flexibility to extend working hours when necessary to meet deadlines, project requirements, or approved operational-support requirements, which may occasionally include evenings, nights, weekends, or holidays.
Candidate Evaluation Process
Applicants selected for submission should be prepared for a rigorous multi-stage evaluation.
Stage 1 — Panel Interview
Shortlisted candidates may participate in a 30-minute virtual panel interview via Microsoft Teams.
Candidates should be prepared to discuss:
- Technology-training experience
- Instructor-led training experience
- Instructional-design methodology
- Adult learning principles
- Technical documentation experience
- Communication style
- Experience working with professional users
- Approach to technology adoption and user enablement
The interview specifically evaluates background, experience, communication skills, suitability, training experience, and approach to adult learning.
Stage 2 — Technical Training Interview & Demonstration
Candidates advancing beyond the initial interview should be prepared for a second virtual evaluation of approximately 90 minutes.
This stage includes review of previously developed technical training documentation and a live training demonstration.
10-Minute Microsoft Office Training Demonstration
Candidates will be expected to develop and deliver approximately a 10-minute technical training demonstration covering a Microsoft Office application feature of their choice.
Examples could include a feature of:
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Another appropriate Microsoft Office application
The presentation should teach a technical topic to a professional audience using adult-learning principles.
Candidates should therefore be comfortable presenting live to an evaluation panel.
Work Sample Requirement — IMPORTANT
Applicants should have previously created technical training documentation available that demonstrates their personal work.
Suitable examples may include:
- Software training guide
- Quick Reference Guide
- Quick Reference Card
- Technical user guide
- Instructor guide
- Application training documentation
- Software procedure documentation
- Comparable technical training material
The work sample must be previously created by the candidate and relevant to training delivery.
Candidates should not submit confidential, proprietary, classified, export-controlled, or employer-owned material that they are not authorized to disclose.
Professional References
Final candidates should be prepared to provide professional client references that can verify their relevant technology-training experience.
The solicitation generally requires three distinct client/customer references from within the previous five years capable of documenting the proposed resource's ability to provide the requested services. Multiple references from the same client are not accepted. There is an exception where the candidate has been assigned to fewer than three contracts during that period.
Applicants should therefore be prepared to provide, as applicable:
- Client/organization name
- Client point of contact
- POC title
- Telephone number
- Email address
- Engagement dates
- Description of services performed
- Explanation of how the engagement relates to technology training
Background & Security Requirements
Because this position supports a government environment, selected personnel may be subject to security requirements before beginning work.
These may include:
- Criminal Justice Information System (CJIS) State and Federal criminal background checks
- Written approval before accessing systems/projects
- Security identification/badging requirements
- Compliance with security procedures
- Immediate reporting of security incidents
- Confidentiality requirements
- Protection of government information and assets
An existing security clearance is not stated as a mandatory qualification for this position.
Ideal Candidate Profile
We are particularly interested in candidates with backgrounds such as:
Senior Technical Trainer
Technology Training Specialist
Microsoft 365 Trainer
Software Application Trainer
IT Training Specialist
Technical Instructional Designer
Learning & Development Technology Specialist
Enterprise Applications Trainer
Instructional Systems Specialist
A strong candidate might have spent several years training enterprise users on Microsoft 365 and proprietary business applications, creating Quick Reference Guides and training videos, using Articulate/Camtasia to develop digital learning materials, and working directly with SMEs to convert technical processes into understandable end-user instruction.
How to Apply
Qualified candidates should submit:
- Current detailed resume
- Confirmation of Bachelor's degree
- Summary of technology-training experience
- Summary of technical-documentation experience
- List of Microsoft 365 applications they have trained
- List of instructional-design/e-learning tools used
- Confirmation of ability to work two days per week on-site in Annapolis, Maryland
- Confirmation of availability for a long-term engagement
- Confirmation that a previously created, non-confidential technical training work sample is available
- Availability of recent professional references who can verify relevant training experience
About AlxTel, Inc.
AlxTel, Inc. is seeking qualified professionals to support a long-term public-sector technology engagement. The selected professional will work through AlxTel, Inc. and collaborate with enterprise stakeholders in a professional, security-conscious environment.
AlxTel, Inc. is an Equal Opportunity Employer.
