Top 116 Service desk analyst Jobs in Annapolis Junction, Md

Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
System Administrator
Chiron Technology Services, Inc. —Annapolis Junction, MD
- $115,000 - $120,000 a year
- Mid-level
- Bachelor's degree
- 1 year
- AD&D insurance
- Health insurance
12d
Senior Operations Support SME
Darkblade Systems, LLC —Annapolis Junction, MD
- $110,000 - $210,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Service Desk Specialist
XPERTECHS —Columbia, MD
- $38,800 - $61,200 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Data Analyst
Leidos —Odenton, MD
- $59,150 - $106,925 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Service Desk Analyst I
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $54,214.40 - $84,032.31 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Quick Apply
3d
Service Desk Analyst
CRDF Global —Arlington, VA
- $30 - $35 an hour
- Part-time
- Mid-level
- Office
- Windows
11d
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Information System Analyst
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $67,415 - $101,175 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Lifecycle Support Analyst
Leidos —Annapolis Junction, MD
- $82,550 - $149,225 a year
- Full-time
- Research
- 3 years
- Bachelor's degree
- Paid holidays
- Paid time off
Business Support Analyst (CIC)
Prominent Edge LLC —Gaithersburg, MD
- $56,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Systems Engineer - Part Time
Community College of Baltimore County —Catonsville, MD
- $32.89 - $41.67 an hour
- Part-time
- Mid-level
- 3 years
- University
- Free parking
- 403(b)
6d
Service Desk Manager
SAIC —Adelphi, MD
- $120,001 - $160,000 a year
- Full-time
- Management
- Computer Science
- Bachelor of Science
6d
System Administrator
Tensley Consulting, Inc. —Annapolis Junction, MD
- $163,000 - $173,000 a year
- Full-time
- 5 years
- System design
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Service Desk Agent
Tharros —Washington, DC
- Extended hours
- Background check
- Military
- Mid-level
Systems Analyst - Application Systems
Lafayette Federal Credit Union —Rockville, MD
- $33.37 - $41.72 an hour
- Full-time
- Hybrid work
- System design
- Research
- Mid-level
- Commuter assistance
- Paid holidays
IT Service Desk Lead - Operations Analyst II
OTJ Architects, Inc. —Washington, DC
- Extended hours
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply

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service desk analyst jobs near annapolis junction, md

Service Desk Analyst

Highrise Consulting Inc -
Bethesda, MD

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Job Details

Full-time
$24 - $28 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Managing clients in a customer support role
Customer support ticket management
Customer support
Escalation handling
Ticketing system technical support

Full Job Description

Description:

Highrise Consulting, Inc seeks a Service Desk Analyst for a full-time remote role, supporting our client at The National Institutes of Health (NIH) in Bethesda, MD. Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be comfortable interfacing with highly educated specialists as well as applicants who are new to the grants process; must have the ability and desire to learn quickly and apply knowledge effectively; and support the team mission to provide outstanding customer service.

JOB DUTIES AND RESPONSIBILITIES:

Engage with a high volume of customers daily, and respond to their software service requests via telephonic and web-based communications.
Triage problems and document triage methodology in CRM ticketing system.
Troubleshoot and analyze system application issues accurately in a fast-paced environment.
Maintain accurate information and timely updates using a CRM ticketing system.
Follow proper escalation guidelines.
Experience supporting system issues with internal and external users.
Review training material and other resources to accurately apply business application knowledge
when communicating with end-users.
Work with team members and subject matter experts to document /communicate changes to
support the team mission.
Analyze and correct system problems using documented procedures, available tools, and personal
knowledge and skills.
Increase customer satisfaction by resolving issues.
Participate in continuous improvement by generating suggestions, engaging in problem-solving
activities to support teamwork.

ABOUT US: Highrise Consulting, Inc. is an Information Technology (IT) company headquartered in Bethesda, MD. Our goal is to provide our clients with the best technology services that contribute to building the most powerful, reliable and cost-effective solutions in the IT industry. Our company has established excellent working relationships with the Department of Health and Human Services (DHHS) and the National Institutes of Health (NIH) and formed strong partnerships with many leading IT businesses in the Health Services industry. We are committed to success and continuously seek to develop new opportunities across the public sector and beyond.

Benefits Summary:

Health Insurance Plans
Dental and Vision Benefits
Life and Short Term Disability Insurance
401(k) Plan with Company Matching
Paid Vacation and Sick Leave
Paid Federal Holidays
Flexible Spending Accounts support for Health and Dependent Care expenses

Highrise Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highrise Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location where the company does business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are proud of our diversity and encourage veterans to apply. EOE M/F/D/V

Highrise Consulting, Inc. participates in the E-Verify program as required by law. Learn more.

Highrise Consulting, Inc. reserves the right to change any or all of the above benefits occasionally. Highrise cannot be held responsible if one of the listed benefits has been modified, deleted, or otherwise changed.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Understanding of the Federal Grants process is a plus.
Application software support troubleshooting is a plus.
Prior customer and end-user support experience required.
Must have excellent communication skills.
Knowledge and understanding of the System Development Life Cycle (SDLC) is a plus.
Excellent problem-solving and analysis skills with the ability to effectively troubleshoot and resolve or escalate problems.
Use critical thinking to break down problems, evaluate solutions, and make decisions.
Prior experience working with a ticketing system or other Help Desk tools.
Ability to identify and utilize relevant resources to provide customers with information and resolution.
Strong research and resource management skills.
Experience working within the National Institutes of Health, or another Federal Agency is a plus.
Must pass a background investigation and qualify for a Public Trust clearance.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree preferred
3 to 5 years of customer support experience providing functional support is preferred

ELIGIBILITY:

Must be able to pass a background investigation and qualify for a Public Trust clearance

Apply Now

Refine Your Search

service desk analyst jobs in annapolis junction, md

Service Desk Analyst

Help Desk Jr. Analyst

System Administrator

Senior Operations Support SME

Service Desk Specialist

Data Analyst

Part-Time IT Support Assistant

IT Service Desk Analyst I

Service Desk Analyst

SupportCenter Specialist - Tier 1

Information System Analyst

Lifecycle Support Analyst

Business Support Analyst (CIC)

IT Support Technician I, II, and III (AV Support)

Systems Engineer - Part Time

Service Desk Manager

System Administrator

Service Desk Agent

Systems Analyst - Application Systems

IT Service Desk Lead - Operations Analyst II

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