Top 127 Tech support helpdesk Jobs in Annapolis Junction, Md

Junior Help Desk Specialist
Dev Technology —Annapolis Junction, MD
- $36,000 - $40,000 a year
- Weekends as needed
- In-person
- Entry level
- Under 1 year
- Paid training
- Commuter assistance
12d
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
Quick Apply
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
System Administrator 2 - Tier 2 Remote Desktop Team
CACI —Annapolis Junction, MD
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Mentoring
- Health insurance
5d
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative Level I
Datawatch Systems, Inc —Bethesda, MD
- $20 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Free parking
- Commuter assistance
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Help Desk Technician Tier III - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $30.65 - $41.47 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid time off
- 401(k) matching
Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Monday to Friday
- 5 years
- Travel
- Mentoring
- 401(k) matching
Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Holidays
- 5 years
- Travel
- Mentoring
- 401(k) matching
Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Holidays
- 5 years
- Travel
- Mentoring
- 401(k) matching
Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Holidays
- 5 years
- Travel
- Mentoring
- 401(k) matching
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
Helpdesk Shift Supervisor
Amatriot Group, LLC —Annapolis Junction, MD
- $55,000 - $70,000 a year
- Full-time
- 7 years
- Mid-level
Quick Apply
7d
Product and Systems Support Specialist
Shore United Bank —Annapolis, MD
- $28 - $35 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Paid parental leave
Quick Apply
11d

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tech support helpdesk jobs near annapolis junction, md

Junior Help Desk Specialist

Dev Technology -
Annapolis Junction, MD

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Job Details

Full-time
$36,000 - $40,000 a year
12 days ago

Benefits

Paid training
Commuter assistance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Happy hour
401(k) 5% Match
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Incident management operations support
Ticketing system technical support

Full Job Description

Junior Help Desk Support Specialist, #1067

Clearance: U.S. Citizenship is required. DHS Secret Clearance required. Candidates with dual citizenship cannot be considered per government requirements.

Location: This role is full-time onsite in Annapolis Junction, MD.

Shift Information:

There are 4 shifts at each site, Sunday – Wednesday (day/night) and Wednesday – Saturday (day/ night). Each workweek has two 12-hour and two 8-hour shifts (for a 40-hour workweek).

DAYS
6:30 AM ET – 6:30 PM ET
6:30 AM ET – 2:30 PM ET
10:30 AM ET – 6:30 PM ET

NIGHTS
6:30 PM ET – 6:30 AM ET
6:30 PM ET – 2:30 AM ET
10:30 PM ET – 6:30 AM ET

Due to the mission environment, full-time candidates will need to be open to all shifts (unless it is a temporary requirement for a set shift).

What You'll be Doing:

Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, and password changes
Record events, problems, and their resolution in logs
Follow up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next-level support team member
Establish phone bridge with the next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer-defined format, such as XML, for ingestion into the system

Required Education, Experience, and Skills:

Active Secret clearance required.
U.S. Citizenship required (dual citizens not eligible due to federal contract requirements).
This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework.
This role supports a 24/7 operations center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System, such as:
- Remedy v20.02
- ServiceNow
- Other comparable systems

Our estimated salary range for this position is $36,000 - $40,000. This presented salary range is not a guarantee of compensation or salary. The offered salary is based on education, experience, geographic location, and possibly contractual requirements appropriate to the role. *Salary could fall outside of this range.

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

Generous and flexible time-off policy
Flexible work schedules and telework options, including remote work availability for eligible projects
Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
401K matching with a 5% matching contribution
Regular team and company social events including our annual party, happy hours, fitness challenges, and more
A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.

SMS Terms and Privacy Notice

Dev Technology Group offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Refine Your Search

tech support helpdesk jobs in annapolis junction, md

Junior Help Desk Specialist

Customer Support Technician, Helpdesk - Offboardings & Access

Helpdesk Specialist Entry DC

IT Support Technician I

IT Support Technician I, II, and III (AV Support)

System Administrator 2 - Tier 2 Remote Desktop Team

Helpdesk Support Specialist

Tier 1 Helpdesk Technician

Technical Support Representative Level I

IT Support Center Specialist (Tier 1)

Help Desk Technician

IT Helpdesk Analyst (Level 1 / L1 Support)

Help Desk Technician Tier III - TS/SCI with Polygraph

Systems Specialist - Active TS/SCI w/Poly

Systems Specialist - Active TS/SCI w/Poly

Systems Specialist - Active TS/SCI w/Poly

Systems Specialist - Active TS/SCI w/Poly

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

Helpdesk Shift Supervisor

Product and Systems Support Specialist

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