Top 297 Technical support specialist Jobs in Annapolis Junction, Md

Cyber IT Specialist – 1st Shift Lead
Peraton —Beltsville, MD
- $80,000 - $128,000 a year
- Mid-level
- Bachelor's degree
- 1 year
- Health savings account
- Paid holidays
Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
14d
Help Desk Specialist L1
Black Eagle Defense —Annapolis Junction, MD
- $60,000 - $100,000 a year
- Full-time
- 6 years
- Mid-level
- Associate's degree
Quick Apply
IT Support Specialist
The Nuclear Company —Washington, DC
- $81,000 - $98,000 a year
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Help Desk Specialist
CACI —Fort Meade, MD
- $72,700 - $149,200 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
Information Technology Specialist
US U. S. Sentencing Commission —Washington, DC
- $70,623 - $133,142 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Dental insurance
- Flexible spending account
8d
IT Specialist (Customer Support)
Office of Inspector General —Washington, DC
- $65,285 - $84,167 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
3d
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Systems Support Specialist
Kennedy Krieger Institute —Baltimore, MD
- $57,140.30 - $99,305.86 a year
- Full-time
- Computer science
- Computer Science
- Research
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
Customer Support Specialist 1 – 2
RealmOne —Columbia, MD
- $102,000 - $173,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Commercial
- Paid training
- Paid parental leave
Technology Support Specialist
McDermott Will & Emery —Washington, DC
- $87,000 - $110,000 a year
- Full-time
- Mid-level
- Organizational skills
- Associate's degree
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
Quick Apply
Service Desk Specialist
CyberLinx Solutions LLC —Annapolis Junction, MD
- Weekends as needed
- Mid-level
- Windows
- Communication skills
Quick Apply
Technical Specialist 1 - Washington, DC
M.C. Dean, Inc —Washington, DC
- $75,520 - $113,280 a year
- Weekends as needed
- Customer service
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Deskside Support Specialist
WilmerHale —Washington, DC
- $73,120 - $91,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Profit sharing
- Paid holidays
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
IT Service Desk Specialist Level II
Nalu Federal —Bethesda, MD
- $75,000 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Technical Specialist 2 - Washington, DC
M.C. Dean, Inc —Washington, DC
- $90,640 - $113,300 a year
- Weekends as needed
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
IT Support Specialist Contractor
The EDH Global —Washington, DC
- $70,000 - $110,000 a year
- Full-time
- Windows
- Bachelor's degree
- SharePoint
- Relocation assistance
- Dental insurance
Quick Apply

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technical support specialist jobs near annapolis junction, md

Cyber IT Specialist – 1st Shift Lead

Peraton -
Beltsville, MD

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Job Details

$80,000 - $128,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Serving clients
IT system monitoring
Network protocols
Cross-functional communication
System performance monitoring
IT security monitoring

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Program Overview

Encompasses technical, engineering, data analytics, cyber security, management, operational, logistical, and administrative support for Bureau of Diplomatic Security, Cyber and Technology Security Directorate in three key offices/functional areas: Cyber Monitoring and Operations, Cyber Threat and Investigations, and Technology Innovation and Engineering State.

About The Role

Peraton is seeking a Cyber IT Specialist – 1st Shift Lead to become part of our Federal Strategic Cyber Group.

Location: Beltsville, MD.

This is for the first shift: 06:00 AM - 02:00 PM, EDT.

What you’ll do:

Oversee a team of Cyber IT Specialists in daily proactive monitoring and troubleshooting, ensuring optimal performance and swift resolution of issues to maintain cybersecurity integrity.
Facilitate effective communication with management to provide timely updates on team activities and operational status, ensuring leadership is informed of ongoing developments and potential issues.
Ensure that reports delivered to clients are both accurate and clearly articulated, presenting information in a concise manner that facilitates understanding and decision-making.
Develop and maintain comprehensive shift schedules that accurately reflect team members' availability, facilitating efficient workflow and resource allocation.
Monitor email communications for service requests, ensuring timely responses within 30 minutes of receipt to maintain high levels of customer satisfaction and operational efficiency.
Thoroughly document, monitor, and track all work through events logged and resolved in the government-provided ITSM tool (ticketing system), ensuring clear and accurate records of all activities.
Diagnose and resolve customer-reported system incidents, problems, and events, keeping users informed of incident and resolution status to enhance user experience and satisfaction.
Implement industry-standard ITSM processes to support the organization’s goal of delivering high-reliability IT services, ensuring alignment with best practices.
Provide timely status updates and outage communications via phone, email, and relevant websites within 15 minutes of incident identification to ensure stakeholders are well-informed.
Coordinate and maintain call-back lists, escalation lists, and special event documentation in collaboration with the appropriate customer representatives and Contracting Officer Representative (COR).
Develop, maintain, and implement a Major Incident Response (MIR) plan to facilitate priority service restoration, enhance stakeholder and government awareness, and establish an escalation path for significant service degradations as specified by the government.
Provide comprehensive service restoration support, including implementing corrective actions on documented/known issues, escalating unresolved issues for further assistance, and serving as the incident coordinator by maintaining incident journals, organizing conference calls, and coordinating support with Security Tools Subject Matter Experts (SMEs), while managing service degradation notifications.

Qualifications

Required:

A Bachelor’s degree and 1 year of experience. An additional 4 years of experience may be substituted in lieu of the bachelor’s degree requirement.
Demonstrated 1+ years in IT operations, network operations, or a cybersecurity support role experience.
Must either possess and maintain, or obtain prior to start date, one of the following professional certifications:
- CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
Experience and knowledge of networking concepts, protocols, and architectures.
Understanding of common cyber threats, attack vectors, and exploitation techniques.
Demonstrated strength in analytical and problem-solving skills with attention to detail.
Demonstrated excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
The ability to support 24x7x365 system monitoring, customer, and technical support role.
U.S. citizenship required.
Ability to obtain Secret security clearance.
- Ability to obtain a final Top Secret security clearance.

#DSCM

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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technical support specialist jobs in annapolis junction, md

Cyber IT Specialist – 1st Shift Lead

Desktop Support Specialist (Temporary Position)

Help Desk Specialist L1

IT Support Specialist

Help Desk Specialist

Information Technology Specialist

IT Specialist (Customer Support)

Helpdesk Support Specialist

Systems Support Specialist

IT Help Desk Specialist

Customer Support Specialist 1 – 2

Technology Support Specialist

Helpdesk Specialist Entry DC

Service Desk Specialist

Technical Specialist 1 - Washington, DC

Deskside Support Specialist

IT Product Support Specialist

IT Service Desk Specialist Level II

Technical Specialist 2 - Washington, DC

IT Support Specialist Contractor

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