Top 311 Service desk manager Jobs in Annapolis Junction Md

Service Desk Manager (On-Site)
Oneida Professional Services —Fort Meade, MD
- Full-time
- School experience
- Mid-level
- Mentoring
- Wellness program
- Paid holidays
Quick Apply
Sales Account Executive
Centric Business Systems - powered by UBEO —Baltimore, MD
- $50,000 - $110,000 a year
- Full-time
- Clean driving record
- Sales
- Ability to walk for extended periods
- Health savings account
- AD&D insurance
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Platform Operations Manager
Leidos —Bethesda, MD
- $154,050 - $278,475 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Jr. Systems Administrator
Rhee Bros, Inc —Hanover, MD
- $60,000 - $70,000 a year
- Full-time
- Background check
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
MSP - System Admin/ Desktop Support (Field Ops team) - MSP Required
Neteffects —Washington, DC
- $35 - $42 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
MSP - Sys Admin / Desktop Support (Field Ops Team) - MSP Required
Neteffects —Washington, DC
- $35 - $42 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)
Deloitte —Arlington, VA
- $97,700 - $162,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Service Desk Agents – Tier 3 (DW2605HTC)
GTSC —Washington, DC
- $55,000 - $70,000 a year
- Multiple hires
- Hybrid work
- Background check
- Windows
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
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18h
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
F-35 Project Manager | Secret clearance
General Dynamics Information Technology —Arlington, VA
- $107,744 - $143,750 a year
- Hybrid work
- Bachelor of Science
- Travel
- Senior level
- Paid time off
- 401(k) matching
9d
Field Services NCR Lead
Leidos —Washington, DC
- $48 - $57 an hour
- Full-time
- Schematics
- Bachelor of Science
- Mid-level
Communications Specialist Senior - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Desktop Engineer - Tier 1
Addison Group —Washington, DC
- $30 an hour
- Monday to Friday
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Customer Service Manager
EcoShield Pest Solutions —Bowie, MD
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
11d
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- In-person
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Specialist
XPERTECHS —Columbia, MD
- $38,800 - $61,200 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Service Desk Manager
NetImpact Strategies —Washington, DC
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off

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Service Desk Manager (On-Site)

Oneida Professional Services
Fort Meade, MD

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
401(k) matching
Referral program

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
IT asset management
Team leadership
Operational management
IT service management
Configuration management
Operating system updates
Managing clients in a customer support role
Patch management
Software asset management
Customer support ticket management
Hardware management
Customer support
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Description:

Oneida Professional Services is seeking a Service Desk Manager to support the Defense Information School (DINFOS) Technology & Logistics Support Services contract at Fort Meade, Maryland. This position is responsible for leading daily service desk operations and ensuring timely, effective technical support for DINFOS faculty, staff, students, and mission partners.

The Service Desk Manager will oversee service desk personnel, coordinate support activities across technical teams, and ensure the delivery of high-quality customer service in a dynamic military and educational environment. The successful candidate will manage service requests, asset tracking, software licensing, patch management activities, and operational reporting while serving as a key liaison between end users and technical support teams.

This position is contingent on the award of a federal contract

Key Responsibilities

Manage and oversee the daily operations of the DINFOS Service Desk.
Lead, mentor, and supervise service desk personnel to ensure effective customer support and timely issue resolution.
Organize, prioritize, and assign work activities to service desk staff based on mission requirements and workload demands.
Coordinate support efforts with project managers, network engineers, application developers, broadcast engineers, audio/visual technicians, and logistics personnel.
Monitor service desk performance and ensure compliance with established service level objectives and operational procedures.
Track, manage, and report hardware and software configurations, software licensing, and asset inventory information.
Oversee software license utilization and ensure compliance with applicable licensing requirements.
Coordinate and monitor patch management activities to maintain system security and operational readiness.
Develop and maintain service desk documentation, reports, procedures, and performance metrics.
Identify opportunities for process improvement and implement solutions that enhance customer service and operational efficiency.
Serve as the primary point of contact for service desk escalations and customer support issues.

Requirements:

Required Qualifications

Experience managing or leading a service desk, help desk, or IT support organization.
Demonstrated experience supporting day-to-day service desk operations in an academic, educational, military, or enterprise environment.
Experience leading teams, assigning workloads, and managing competing priorities.
Knowledge of IT service management principles and customer support best practices.
Experience tracking hardware and software assets, software licensing, configuration management, and patch management activities.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Demonstrated ability to provide exceptional customer service in a military, educational, or professional environment.
Proficiency with service desk ticketing systems and standard Microsoft Office applications.

Preferred Qualifications

Experience supporting Department of Defense or military organizations.
Experience supporting educational institutions, training commands, or academic technology environments.
Experience developing service desk metrics, dashboards, and performance reports.
Experience managing enterprise IT support operations with diverse technical teams.
Familiarity with cybersecurity best practices, asset management, and configuration management processes.

Benefits (FEDERAL):

15 Days of Paid Time Off
11 Paid Holidays
401(k) Retirement Plan with Company Match
Medical, Dental, and Eye Insurance
Employee Referral Program
Tuition Reimbursement
Employee Assistance Program (EAP)
Wellness Program
Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

Oneida ESC Group (OESC)
Oneida Professional Services (OPS)
Oneida Total Integrated Enterprises (OTIE)
Mission Support Services (MS2)
Sustainment & Restoration Services (SRS)
Oneida Engineering Solutions (OES)
General Mechanical Corporation (GMC)
LG2 Environmental Solutions (LG2)
Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic

Quick Apply

Refine Your Search

service desk manager jobs in annapolis junction md

Service Desk Manager (On-Site)

Sales Account Executive

Platform Operations Manager

Jr. Systems Administrator

MSP - System Admin/ Desktop Support (Field Ops team) - MSP Required

MSP - Sys Admin / Desktop Support (Field Ops Team) - MSP Required

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)

Service Desk Agents – Tier 3 (DW2605HTC)

Unified Communications Specialist - TS/SCI w/Poly

F-35 Project Manager | Secret clearance

Field Services NCR Lead

Communications Specialist Senior - TS/SCI w/Poly

Desktop Engineer - Tier 1

Service Desk Manager

Customer Service Manager

Service Desk Manager

Service Desk Specialist

Service Desk Manager

Service Desk Manager

I want to receive the latest job alert for service desk manager in annapolis junction md

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