Top 344 Service desk support Jobs in Annapolis Junction Md

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk / Field Support Technician
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- Windows
- Entry level
Quick Apply
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Technician Tier 2
International Computer Sciences Inc —Annapolis, MD
- $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Entarian —Silver Spring, MD
- $25 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Paid holidays
2d
Software Support Specialist - Level 1 (Remote)
FEI Systems —Columbia, MD
- Full-time
- Remote
- English
- Research
- Mid-level
Quick Apply
Service Desk Specialist
CyberLinx Solutions LLC —Annapolis Junction, MD
- Weekends as needed
- Mid-level
- Windows
- Communication skills
Quick Apply
Help Desk Specialist
Interclypse, Inc. —Annapolis Junction, MD
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid jury duty
- Health savings account
IT Support Technician I
Johns Hopkins Credit Union —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
Quick Apply
Help Desk Specialist L1
Black Eagle Defense —Annapolis Junction, MD
- $60,000 - $100,000 a year
- Full-time
- 6 years
- Mid-level
- Associate's degree
Quick Apply
1d
Service Desk Specialist Tier I (TSI)
United States Agency for Global Media (USAGM) —Washington, DC
- $35 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Help Desk Specialist - Level 0
Stratum Networks —Annapolis Junction, MD
- $65,000 - $86,000 a year
- Weekends as needed
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- 401(k) matching
Quick Apply
Technical Services Support Technician III - Department of Technology & Communication Services
Howard County —Columbia, MD
- $27.23 - $36.77 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid jury duty
- Paid parental leave
Help Desk Specialist
CACI —Fort Meade, MD
- $72,700 - $149,200 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
8d
Help Desk Specialist
Power3 Solutions —Fort Meade, MD
- $81,000 - $85,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
10d

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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$26.44 - $35.78 an hour

Qualifications

Live chat
Computer operation
Phone communication
English
Productivity software
CompTIA Security+
Client interaction via phone calls

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As an Associate Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

HOW AN ASSOCIATE HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening to their concerns, and maintaining a calm, reassuring, and highly attentive demeanor.
Follow standard operating procedures (SOPs) and established documentation to resolve standard user requests (e.g., password resets, account lockouts).
Demonstrate meticulous attention to detail, effective problem-solving abilities, and a commitment to first-contact resolution whenever possible.
Document and track all customer incidents, requests, and troubleshooting steps accurately and clearly within a ticketing management system.
Translate basic technical concepts into clear, non-technical instructions for users during white-glove troubleshooting sessions.
Meet or exceed individual performance metrics, including first-call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT) scores.
Efficiently escalate complex technical issues to higher-tier teams when applicable, ensuring a warm handoff and clear documentation of work already performed so the customer never has to repeat themselves.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and 1 year of related technical or customer support experience; OR
An Associate’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office applications, and excellent phone/chat etiquette.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year

Work Requirements

Years of Experience

4 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

service desk support jobs in annapolis junction md

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Helpdesk Support Specialist

Service Desk Analyst

Help Desk / Field Support Technician

Help Desk Jr. Analyst

Help Desk Technician Tier 2

Help Desk Specialist

Software Support Specialist - Level 1 (Remote)

Service Desk Specialist

Help Desk Specialist

IT Support Technician I

Help Desk Specialist L1

Service Desk Specialist Tier I (TSI)

Help Desk Specialist - Level 0

Technical Services Support Technician III - Department of Technology & Communication Services

Help Desk Specialist

Help Desk Technician

IT Support Technician I, II, and III (AV Support)

Tier 2 Desktop Support Technician

Help Desk Specialist

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