Top 1420 Customer service supervisor Jobs in Annapolis Md

Residential Shift Supervisor
TurnAround, Inc. —Arnold, MD
- $24 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Weekend Production Supervisor
Clark Cup LLC —Baltimore, MD
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Food service experience
Quick Apply
3d
Reservations Supervisor
Transdev —New Carrollton, MD
- $24.00 - $25.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Helly Hansen: Retail Floor Supervisor
Kontoor Brands —Annapolis, MD
- $18.00 - $24.50 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Production 2nd Shift Supervisor - Document Scanning
ARC Document Solutions —Columbia, MD
- $25 - $27 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
2d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
2d
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Mailroom Supervisor
Koniag Government Services —Annapolis, MD
- $78,000 - $104,000 a year
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Customer Service Representative - Remote
Power Finance Texas —Baltimore, MD
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
1d
Supervisor Operations - Annapolis (Primary Care)
MedStar Health —Annapolis, MD
- $59,820 - $101,836 a year
- Full-time
- Primary Care
- Mid-level
- 3 years
8d
IKEA Call Center Training Resolutions Specialist I
Ikea us —Baltimore, MD
- $57,914.00 - $83,107.50 a year
- Full-time
- Hybrid work
- English
- Office
- 2 years
- Store discount
- Health insurance
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Mobility Call Center Supervisor
Maryland Department of Transportation —Baltimore, MD
- $71,805 - $113,243 a year
- Weekends as needed
- High school
- Mid-level
- Master's degree
7d
Full-Time Customer Service Supervisor
KOHLS —Severna Park, MD
- $20.75 - $32.20 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance
2d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
14d
Remote Call Center Operator
Qureos Inc —Baltimore, MD
- $45,000 - $70,000 a year
- Full-time
- Remote
- Mid-level
- Construction experience
- Communication skills
6d
Contact Center Supervisor
Immersion Consulting, LLC —Annapolis, MD
- Mid-level
- High school diploma or GED
- 1 year
Quick Apply
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
10d
ANNAPOLIS CALL CENTER SPVSR (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $63,154 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Research
4d

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Residential Shift Supervisor

TurnAround, Inc. -
Arnold, MD

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Staff supervision
Team supervision
Staff scheduling
Social service program staff supervision
Trauma response
Residential treatment center experience
Certified Medication Technician
High school diploma or GED
Driver's License
Supervising experience
Database management
Database management systems (DBMS)
Adolescents
Care facility administration
Positive behavior support strategies
Passenger van operation
Residential shelter experience
Working with youth

Full Job Description

RESIDENTIAL SHIFT SUPERVISOR

TurnAround is seeking a full-time Residential Shift Supervisor to join our residential services team where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services) to children ages 13-17 and their families in the aftermath of exposure to human trafficking and complex trauma. The Residential Shift Supervisor is responsible for providing direct oversight to direct care staff to support child survivors that have experienced human trafficking. The Residential Shift Supervisor will independently provide support to all assigned staff, coordinate scheduling of staff for all shifts, and manage the facilities and front-line operation of the program during their shift. This is an essential position, which may require work during holidays, inclement weather, or emergencies to ensure continuity of care. Due to the nature of the residential facility serving female clients and the need to provide trauma-informed, privacy-sensitive care, this position is limited to female applicants in accordance with federal, state, and local regulations governing Bona Fide Occupational Qualifications (BFOQ).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensure the smooth operation of the facility and the wellbeing of the residents.

· Supervision of direct care staff.

· Coordinate staff schedules ensuring compliance with staffing ratios and 24-hour shift coverage.

· Provide staff support and development through direct oversight and training to all direct care staff.

· Crisis management: Ensure safety and security protocols are being met and respond to emergencies as they arise as well as monitoring the premises for any safety hazards.

· Manage residents care as it relates to daily living necessities, food preparation, transportation, equipment, technology, etc.

· Documentation and reporting requirements include documenting all emergency situations, incident reporting, as well managing the completion/submission of direct care staff documentation.

· Ensure that staff members adhere to policy & procedures as outlined by the agency and specific to residential program.

· Compliance and quality assurance: Conducting routine audits on staff documentation.

· Monitoring inventory of supplies/equipment.

· Be available to work non-traditional work hours, weekends/overnights.

· Assist in providing crisis prevention/intervention support.

· MINIMUM QUALIFICATIONS:

· Must be age 21 or over.

· Possess proof of High School diploma or its equivalent as a minimum. Bachelor’s Degree in human service-related field preferred.

· 2+ years in supervisory/management position.

· 2+ years of experience in a residential setting serving children and youth.

· Pass criminal background check, provide driving history record, and a medical clearance from qualified physician.

· Become a certified Residential Child and Youth Care Practitioner within 6 months of hire.

· Experience implementing positive behavioral intervention and support to children and youth.

· Knowledge of database management systems.

· Ability to work evenings/overnight/weekend shifts.

· Bi-lingual highly encouraged to apply.

WORK ENVIRONMENT:

This position performs its duties routinely onsite in a residential setting for children. Staff working in a residential setting are exposed to the possibility of vicarious trauma and victim trauma response by working with residents impacted by trauma and sexual violence. Other possible exposure risks include narcotics, alcohol, pests, and Bloodborne Pathogens. As an essential employee, you may be required to work during agency closures, emergencies, or inclement weather events. Due to the nature of the residential facility serving female clients and the need to provide trauma-informed, privacy-sensitive care, this position is limited to female applicants in accordance with applicable BFOQ regulations.

HOURS: Position is hourly, shifts consist of daytime shift, mid-day to evening shift, overnight shift, and weekend shifts.

REASONING ABILITY

· Ability to support director to develop and implement short and long-range programs and projects.

· Ability to effectively manage a team based on TurnAround’s culture of teamwork, inclusivity, professionalism, and efficiency.

· Ability to motivate team members to provide trauma-informed, client-centered, and empower-based intervention and support.

· Ability to demonstrate passion, idealism, integrity, positive attitude, mission-drive, flexibility, and self-direction.

TECHNICAL SKILLS

· Sufficient computer skills to operate email, Internet, Microsoft Office, virtual learning platforms, SMS Text, Adobe, and database management system.

· Ability to comprehend and implement program budgets.

· Ability to support the completion grant reporting narratives.

· Ability to support the evaluation and analyzation of program data.

PHYSICAL DEMANDS:

· Residential setting mobility, including climbing stairs.

· Occasional lifting of boxes.

· Sustained posture in a seated position for prolonged periods of time.

· Must have valid driver’s license and a personal vehicle.

· Ability to drive a 7-passenger van is necessary.

AFFIRMATIVE ACTION/ EQUAL EMPLOYMENT:

TurnAround, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $24.00 - $28.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Ability to work evenings/overnights/weekend shifts
Due to the sensitive nature of the facility. Only females need to apply.

Experience:

Supervisory/Management: 3 years (Required)
Residential setting serving children and youth: 3 years (Required)

License/Certification:

Certified Medication Technician (Preferred)

Ability to Commute:

Arnold, MD 21012 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in annapolis md

Residential Shift Supervisor

Weekend Production Supervisor

Reservations Supervisor

Helly Hansen: Retail Floor Supervisor

Production 2nd Shift Supervisor - Document Scanning

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

Guest Experience Manager - Maryland

Mailroom Supervisor

Customer Service Representative - Remote

Supervisor Operations - Annapolis (Primary Care)

IKEA Call Center Training Resolutions Specialist I

Customer Service Representative / Customer Support Associate

Mobility Call Center Supervisor

Full-Time Customer Service Supervisor

Customer Service Advocate II (In-Office)

Remote Call Center Operator

Contact Center Supervisor

Director of Call Center Operations

ANNAPOLIS CALL CENTER SPVSR (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)

I want to receive the latest job alert for customer service supervisor in annapolis md

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