Top 7 Help desk lead Jobs in Annapolis Md

Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
IT Technical Lead-Faith Based Non Profit
Red Envelope Consulting —Baltimore, MD
- $48,000 - $58,000 a year
- Full-time
- Mid-level
- Office
- Computer networking
Quick Apply
Training Lead
University of Maryland —College Park, MD
- $108,480 - $130,176 a year
- Weekends as needed
- Background check
- Google Workspace
- ERP systems
1d
Program Manager/Training Lead
Contact Government Services, LLC —Baltimore, MD
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Lead - IT & Data Operations
Leidos —Linthicum Heights, MD
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- Master's degree
- 8 years
Training Lead-Truss
Alpine —Baltimore, MD
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Support & Field Services Lead - Hybrid (Baltimore - Towson)
Klik Solutions, LLC —Baltimore, MD
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Data entry
- Paid time off
Quick Apply

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3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving.
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Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
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Infrastructure Service Lead - TS/SCI with Polygraph

General Dynamics Information Technology -
Annapolis Junction, MD

Apply Now

Job Details

$128,039 - $173,229 a year

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Team leadership
Triage
Production systems
Control room operations
Technical troubleshooting support
TS/SCI with Polygraph
Root cause analysis
Cross-functional communication
Managing tech infrastructure teams

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

INFRASTRUCTURE SERVICE LEAD (ISL)

YOUR IMPACT

Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what’s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we’ll strengthen continuity and drive the next generation of innovation.

MEANINGFUL WORK AND PERSONAL IMPACT

As an Infrastructure Service Lead (ISL) supporting CIS, you play a pivotal role in maintaining the stability, security, and operational readiness of enterprise IT infrastructure across multiple networks and environments. You serve as the first line of technical defense—monitoring critical systems, identifying issues in real time, coordinating rapid response actions, and ensuring essential IT services remain available to users around the globe. Your work drives operational excellence, improves issue resolution, and enhances the overall reliability of enterprise-wide IT services.

KEY RESPONSIBILITIES:

Serve as the primary technical lead for infrastructure services within the IT Operations Center (ITOC), providing 24/7/365 operational oversight and initial incident assessment
Monitor and analyze enterprise alerts, alarms, dashboards, and system health indicators to identify issues and coordinate with service lane SMEs and Senior Technical Advisors for timely resolution
Act as the central interface between leadership, regional operations, cyber teams, network teams, desk side support, and other service lanes to facilitate coordinated response and communication during events
Initiate and lead crisis action teams for critical infrastructure incidents, ensuring rapid escalation, tracking, and documentation
Maintain the Common Operating Picture (COP), enterprise monitoring sites, and collaboration dashboards to provide accurate, real-time visibility of infrastructure service health
Track planned and emergency maintenance actions impacting infrastructure services and communicate operational impacts to stakeholders

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelor’s degree in an IT-related field, or 12+ years of relevant IT experience in lieu of a degree
CLEARANCE: Active TS/SCI clearance with a favorable polygraph
Hands-on experience with core infrastructure services (e.g., Active Directory, storage, server compute, web services, network troubleshooting)
CERTIFICATION: DoD 8140 certification (Cloud+, GICSP, GSEC, SSCP or Security + CE)
Ability to operate effectively in a 24/7/365 enterprise operations environment and meet manning requirements
Strong analytical and troubleshooting skills with the ability to perform initial incident triage and assess root cause indicators
Experience working in high tempo operational or network operations center (NOC/ITOC) environments
Experience within a 24/7/365 operations environment as a central interface and technical lead facilitating coordinated response and communication during enterprise incidents
Clear communication skills with the ability to coordinate across multiple service teams under pressure
US citizenship required
LOCATION: Onsite

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#CIS

Work Requirements

Years of Experience

8 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

help desk lead jobs in annapolis md

Infrastructure Service Lead - TS/SCI with Polygraph

IT Technical Lead-Faith Based Non Profit

Training Lead

Program Manager/Training Lead

Technical Lead - IT & Data Operations

Training Lead-Truss

Support & Field Services Lead - Hybrid (Baltimore - Towson)

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