Top 157 Service desk specialist Jobs in Annapolis Md

Front Office Coordinator
Pivot Physical Therapy —Arnold, MD
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Marketing Physician Liaison
Prism Vision Group —Greenbelt, MD
- $58,203.22 - $120,883.61 a year
- HIPAA
- Bachelor's degree
- Experience equivalent to degree accepted
Service Desk Functional Manager
Procom —Glen Burnie, MD
- $70 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Supervising experience
- Bachelor's degree
Quick Apply
9d
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- Office
- 4 years
- Paid holidays
- 401(k) matching
IT050 Operations and Procurement Specialist/Associate Systems Engineer
ADNET Systems, Inc. —Greenbelt, MD
- $90,000 - $109,000 a year
- Microsoft Excel
- Bachelor of Science
- Data analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
7h
Communications Specialist Senior - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
7h
Communications Specialist Senior - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Customer Service Specialist
Orkin —Bowie, MD
- $18 - $24 an hour
- Online Application
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Service Desk Specialist
CyberLinx Solutions LLC —Annapolis Junction, MD
- Weekends as needed
- Mid-level
- Windows
- Communication skills
Quick Apply
Medical Front Office - Patient Service Specialist
NovaCare Rehabilitation —Pasadena, MD
- $17 - $19 an hour
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Help Desk Specialist - Level 0
Stratum Networks —Annapolis Junction, MD
- $65,000 - $86,000 a year
- Weekends as needed
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- 401(k) matching
Quick Apply
Help Desk Specialist
Interclypse, Inc. —Annapolis Junction, MD
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid jury duty
- Health savings account
End User Support Specialist
DMI —Crownsville, MD
- $159,980 - $165,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Operations Support Specialist
Anne Arundel Community College —Arnold, MD
- $22.66 - $28.32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
10d
Marina Customer Service Specialist - Annapolis Landing Marina
Acme Marina Management LLC —Annapolis, MD
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
Quick Apply
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply

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Front Office Coordinator

Pivot Physical Therapy -
Arnold, MD

Apply Now

Job Details

Full-time
$15.00 - $23.50 an hour

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Gym membership
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Position Overview:

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position:

Medical & Rx, Dental and Vision (eligibility begins day one of employment)
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short-Term & Long-Term Disability
Long-Term Disability Buy-Up Option
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
KinderCare Discount
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities:
The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education: High School Diploma or GED

Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Work Experience
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage: USD$ 15.00 Hr. Maximum Salary/Wage: USD$ 23.50 Hr.

Apply Now

Refine Your Search

service desk specialist jobs in annapolis md

Front Office Coordinator

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Information Technology Support Specialist - TS/SCI w/Poly

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Communications Specialist Senior - TS/SCI w/Poly

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Help Desk Specialist - Level 0

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Operations Support Specialist

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Helpdesk Support Specialist

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