Join an organization where are employees are number one! If you thrive in a fast-paced environment and enjoy thinking outside of the box, this position is for you! We are a 40-Year family owned and operated logistics and warehousing company based out of Anniston, Alabama. We are looking for great employees who want to grow with us.
As the Dispatcher, you are expected to execute the day-to-day activity of your assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You would be responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Duties Include:
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Transmitting and receiving of all information relevant to the driver/cartage company performing their duties with the company and client requirements
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The handling of all driver related messages or calls within assigned and overflow queues
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Ensuring the system reflects an accurate portrayal of events and times
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Upload shipment status information into our system and communicate service updates to our client
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Immediately addressing all scheduling conflicts or issues as they arise
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Providing drivers with plans and routing as required
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Reporting and documenting of all customer service, planning, and driver related issues to the appropriate personnel
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Ensuring day-to-day activity of the assigned fleet is confirmed and complete by end of day
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Fulfill carrier screening and compliance policies
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Forming positive working relations with all drivers
Experience and Qualifications:
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Prior dispatch experience preferred but not necessary for this position
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Dedicated experience providing customer service in a similar work environment
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Excellent interpersonal, organizational, communication (both written & oral), multi-tasking and negotiating skills
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Demonstrated attention to detail, communication, problem solving and planning abilities
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Ability to multitask and to thrive in a fast-paced environment
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Excellent problem-solving abilities
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Strong computer user skills – MS Office Suite
If you plan to pursue a career as a Driver Manager, it is good to be familiar with these things:
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Telephones – commonly used form of communication between transportation dispatchers and drivers on the road, and a convenient way of informing customers with delivery updates
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Computers – used to operate navigation software, check weather and road conditions, and correspond with others via email
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Schedules – detailed lists of what is being transported, who is doing the driving, and when the delivery is supposed to arrive
Virtually all Driver Managers hold at least a high school diploma. Many have taken post-secondary classes in subjects such as communications, logistics, and transportation management at vocational schools or community colleges. New hires should expect a period of on-the-job training to get them up-to-speed on the company’s transportation practices.
PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear; climb stairs. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Benefits:
Competitive Pay with Annual Performance Based Increase Opportunities
Health Insurance (multiple plans, Zero Deductible Options for both Single and Family Plans)
Dental/Vision
Life Insurance
Paid Time Off with Accrual Starting on Day 1
Paid Holidays
401(k) with Company Match
Please call Don at 7014022030 for more information.
The pay provided is not indicative of S & S’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.
