Top 179 Service manager Jobs in Anthem, Az

IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Client Service Manager
PalAmerican Security —Phoenix, AZ
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
11d
End User Services Supervisor
First American Home Warranty —Glendale, AZ
- $77,300 - $103,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Health insurance
Quick Apply
3d
Manager, Sales and Customer Service
Macy’s —Glendale, AZ
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
9d
Facility Service Manager
Extra Space Management, Inc —Phoenix, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Service Delivery Manager
Corsica Technologies, LLC —Scottsdale, AZ
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Service Advisor
National Indoor RV Centers —Surprise, AZ
- $85,000 - $160,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Paid holidays
5d
Auto Repair Shop General Manager
All Valley Car Care —Surprise, AZ
- $90,000 - $280,000 a year
- Full-time
- Clean driving record
- Sales
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Manager, Demand Generation
Ron Turley Associates LLC —Glendale, AZ
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Office
- Health savings account
- Disability insurance
Quick Apply
12d
Lead Service Installer
Wyman Plumbing —Phoenix, AZ
- $65,000 - $85,000 a year
- Email
- Background check
- Clean driving record
- Customer service
- Fuel card
- Health insurance
Quick Apply
6d
Customer Service Lead
Dunn-Edwards —Cave Creek, AZ
- $17.50 - $22.50 an hour
- Full-time
- Merchandising
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
5d
Entry Level Customer Service Manager - Homecare
All Ways Caring HomeCare —Sun City, AZ
- $20 - $22 an hour
- Full-time
- Nursing
- Residential
- Driver's License
- 401(k)
- Tuition reimbursement
Horticulture Service Team Lead
Plant Solutions —Scottsdale, AZ
- $18 - $22 an hour
- Full-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Patient Services Team Lead
Sonora Quest Laboratories —Peoria, AZ
- Day shift
- Computer literacy
- Mid-level
- High school diploma or GED
10d
E-Commerce Specialist
Sprouts Farmers Market —Phoenix, AZ
- Full-time
- Marketing
- Merchandising
- Mid-level
- Paid parental leave
- Health savings account
Group Sales Manager - *Must have Food Service Equipment Sales Experience - Phoenix, AZ
The Wasserstrom Company —Peoria, AZ
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Service Manager
Texas Roadhouse —Peoria, AZ
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
Homeowner Service Manager
K. Hovnanian Homes —Scottsdale, AZ
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
- Dental insurance

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IM Service Support Manager

Global Credit Union -
Glendale, AZ

Apply Now

Job Details

Full-time
$109,361 - $191,554 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Managing technical support teams
Stakeholder engagement
Managing teams in a customer support role
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Team development
Supervising experience
Mentoring
Agile
Stakeholder relationship building
Cloud services
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Overview:

Primary Functions: Direct and mature the credit union’s enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.

Duties and Responsibilities:

Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
Perform other duties as assigned.

Qualifications:

Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.

Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.

Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.

Tenure: Not applicable

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 05

: $109,361 - $191,554 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

Apply Now

Refine Your Search

service manager jobs in anthem, az

IM Service Support Manager

Client Service Manager

End User Services Supervisor

Manager, Sales and Customer Service

Customer Service Supervisor

Facility Service Manager

Service Delivery Manager

Service Advisor

Auto Repair Shop General Manager

Service Desk Manager

Manager, Demand Generation

Lead Service Installer

Customer Service Lead

Entry Level Customer Service Manager - Homecare

Horticulture Service Team Lead

Patient Services Team Lead

E-Commerce Specialist

Group Sales Manager - *Must have Food Service Equipment Sales Experience - Phoenix, AZ

Service Manager

Homeowner Service Manager

I want to receive the latest job alert for service manager in anthem, az

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