Top 5454 Cost manager Jobs in Anywhere Remote Work From Home

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Associate Manager - Complaints & Grievances

MetLife -
Remote

Apply Now

Job Details

Full-time
$78,000 - $104,000 a year
7 hours ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Regulatory compliance
Research
Legal compliance
Cross-functional communication

Full Job Description

Working Schedule

Full-Time

Work Arrangement

Virtual

Travel Required

10%

Relocation Assistance Available

Grade

11M

Posted Date

24-Aug-2026

Job ID

20261

Description and Requirements

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Associate Manager for the Complaints & Grievance Team is responsible for day-to-day oversite of a team of Complaint & Litigation Specialists, building and managing effective

partnerships with internal customers and fostering an environment that supports effective teamwork and cooperation. In this position, the ideal candidate will possess strong inventory management skills and be accountable for partnering with various teams and organizations to ensure accurate and timely resolution of complaints and grievances.

Key Responsibilities

Lead a team of Complaint & Litigation Specialists responsible for logging, reviewing and researching, complaints and grievances for a particular product.

Support the team infrastructure, workflow, and culture that fosters accurate complaint responses to bring cases to closure timely.

Monitor individual performance and provide coaching to improve results

Manages inventory for a team of Complaint & Litigation Specialists to operate timely, effectively and efficiently.

Develop effective partnerships with internal & external customers, fostering an environment that supports effective teamwork and cross-functional cooperation.

Required Qualifications

Knowledge of Dental DHMO/Safeguard claim processes & applications preferred

Familiarity with compliance & regulatory requirements

Strong inventory management skills

Effective communication skills to enable strong partnerships with key stakeholders across various products.

Preferred Qualifications

Suggested 10+ years of experience in group claims, preferred.

Self-managed and motivated with the ability to encourage others.

Critical thinking skills to track & trend metrics, opportunities, and successes

Excellent communication skills to drive team member performance and present to leaders as needed

Proficient use of inventory management software, including MS Excel, Sharepoint, and PowerPoint.

The expected salary range for this position is $78,000 - $104,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

Apply Now

Refine Your Search

cost manager jobs in anywhere remote work from home

Associate Manager - Complaints & Grievances

Inbound Logistics Manager

Operations Manager – Amazon USA Private Label

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Client Success Manager - Telehealth

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