Top 4343 Patient services manager Jobs in Anywhere.+remote

Customer Service Manager - Remote
Sharecare —Remote
- Full-time
- Remote
- Writing skills
- Mid-level
- Travel
Patient Support Manager (Southwest)
Agios Pharmaceuticals —Remote
- $110,029 - $165,044 a year
- Remote
- Microsoft Outlook
- 5 years
- Mid-level
- Health insurance
Epic Patient Access Applications Manager
Xtensys Connected Health Solutions —Remote
- $130,000 - $160,000 a year
- Full-time
- 3 years
- Travel
- Business Administration
Manager - Patient Financial Services (Remote)
Stanford Health Care —Sacramento, CA
- $52.69 - $69.82 an hour
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Military encouraged
Senior Manager, Product Solutions and Patient Services
Viatris —Remote
- $95,000 - $193,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- Continuous improvement
Sr. Client Services Associate
Phreesia —Remote
- $85,000 - $120,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Presentation skills
- Health insurance
- 401(k)
Monitoring Services Oversight Manager (Remote)
Novartis —Remote
- $145,600 - $270,400 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Organizational skills
- Health insurance
- 401(k) matching
3d
Events Manager
Notable —Remote
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
Director of Patient Support Operations
Heartbeat Health —Remote
- Full-time
- 5 years
- HIPAA
- Analysis skills
Client Success Manager - Telehealth
Isaac Health —Remote
- $80,000 - $100,000 a year
- Choose your own hours
- Remote
- Mid-level
- Telehealth
Quick Apply
Client Services Coordinator
Private Health Management —Remote
- $60,000 - $65,000 a year
- Remote
- Bachelor of Science
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Success Manager
Wilson Language Training —Remote
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
14d
Manager / Associate Principal, Patient Services (Strategy and Implementation)
Blue Matter —Remote
- $160,000 - $225,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health savings account
Patient Access Representative
Clinical Health Network —Remote
- $17.00 - $25.50 an hour
- Weekends as needed
- Remote
- Medical office experience
- HIPAA
- No high school diploma
- Health savings account
- AD&D insurance
Family Health Advocate - Remote
Sharecare —Remote
- $22 an hour
- 8 hour shift
- Remote
- Writing skills
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Practice Manager - Implementation Services (Remote)
Veeva Systems —Remote
- $100,000 - $200,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Intake and Engagement Coordinator
Seven Starling —Remote
- $50,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Senior Manager, Pricing 3PL & MSM Services (2026-8022)
CareTria —Remote
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Health insurance
12d
Consult-Liaison Psychiatrist | 100% Remote - $15K Bonus
Iris Telehealth —Remote
- From $175 an hour
- Part-time
- Remote
- Psychiatry
- Mid-level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Speech Pathologist IP Diem Hopewell
Capital Health —Pennington, NJ
- $56.65 an hour
- 8 hour shift
- Remote
- Acute care
- Hospital
- BLS Certification
- Disability insurance
- Health insurance

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Customer Service Manager - Remote

Sharecare -
Remote

Apply Now

Job Details

Full-time

Qualifications

Confidential information handling
Telephone systems

Full Job Description

Job Description:

Job Summary:

Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important.

Essential Job Functions:

Team Supervision: Oversee daily operations and performance of customer service representatives.

Manages, coaches and trains staff to meet established performance standards.
Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.

Complaint Resolution: Handle escalated customer complaints or complex issues.

Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.

Training and Development: Facilitate staff training sessions and support career development.

Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
Analyzes trends and conducts recurrent training as required by analysis of monitored calls

Performance Monitoring: Track and report on key performance indicators and service metrics.

Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
Evaluates and communicates overall team performance expectations and feedback to their staff.

Process Improvement: Identify opportunities to enhance processes and improve service efficiency.

Works closely with the Sr Manager of Customer Service and Director of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
Some travel may be required
Additional responsibilities may vary depending on need.

Specific Skills/ Attributes:

Positive attitude
Demonstrates time management skills
Team player
Flexible

Qualifications:

Minimum of 2 years Call Center Customer Service experience
College degree or demonstrated professional leadership experience
Excellent verbal and written communication skills
Detail oriented and well organized
Demonstrates follow through on assignments
Effectively navigates telephony and Computer Information Systems technology
Displays sound judgment and critical thinking skills
Available to work all shifts / days as needed
Ability to deliver and receive feedback to include difficult discussions
Ability to maintain a high degree of confidentiality
Proficient with MS Office
Ability to work flexible hours and shifts

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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Refine Your Search

patient services manager jobs in anywhere.+remote

Customer Service Manager - Remote

Patient Support Manager (Southwest)

Epic Patient Access Applications Manager

Manager - Patient Financial Services (Remote)

Senior Manager, Product Solutions and Patient Services

Sr. Client Services Associate

Monitoring Services Oversight Manager (Remote)

Events Manager

Director of Patient Support Operations

Client Success Manager - Telehealth

Client Services Coordinator

Customer Success Manager

Manager / Associate Principal, Patient Services (Strategy and Implementation)

Patient Access Representative

Family Health Advocate - Remote

Practice Manager - Implementation Services (Remote)

Intake and Engagement Coordinator

Senior Manager, Pricing 3PL & MSM Services (2026-8022)

Consult-Liaison Psychiatrist | 100% Remote - $15K Bonus

Speech Pathologist IP Diem Hopewell

I want to receive the latest job alert for patient services manager in anywhere.+remote

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