Top 121 Customer service manager Jobs in Apache Junction, Az

Quality Assurance Supervisor
DoorDash USA —Tempe, AZ
- $72,000 - $105,900 a year
- Management
- Mid-level
- Mentoring
- Paid parental leave
- Health insurance
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2d
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
Supervisor, Community Response
DoorDash USA —Tempe, AZ
- $82,800 - $121,800 a year
- Mid-level
- Bachelor's degree
- Military encouraged
- Paid parental leave
- Health insurance
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4d
Learner Success Manager
Penn Foster Group —Chandler, AZ
- Full-time
- Hybrid work
- High school
- Office
- Mentoring
- Health insurance
- Dental insurance
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4d
15035 - Service Operations Supervisor - AZ, On Site
Distro —Chandler, AZ
- $25 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
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Senior Customer Relations Supervisor
Ancestry.com —Scottsdale, AZ
- Full-time
- Background check
- Google Workspace
- Research
11d
Team Lead, Community Response
DoorDash USA —Tempe, AZ
- Overnight shift
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Health insurance
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4d
Customer Service Supervisor
DAIKIN COMFORT TECHNOLOGIES DIST INC —Mesa, AZ
- Management
- Mid-level
- Office
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AVP, Contact Center
Flagship —Tempe, AZ
- $115,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 3 years
- Paid time off
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11d
Retail Customer Service Lead
PetSmart —Mesa, AZ
- $16.06 - $29.44 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
Customer Service Manager
Process Distribution Group —Chandler, AZ
- $80,000 a year
- Full-time
- Sales
- Marketing
- Mid-level
Quick Apply
Supervisor, Service Support
Swire Coca-Cola —Tempe, AZ
- Full-time
- Management
- Physical & Rehabilitation Medicine
- Pass drug screening
- Paid jury duty
- Health savings account
Quick Apply
1d
Supervisor, MXO Drive Support (Mid Shift)
DoorDash USA —Tempe, AZ
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health insurance
Quick Apply
Team Lead, Employer Services
Vestwell —Scottsdale, AZ
- $65,000 - $75,000 a year
- Hybrid work
- Office
- Mentoring
- Senior level
- Health insurance
Quick Apply
13d
Team Lead
PINNACLE WEALTH ADVISORS, LLC —Paradise Valley, AZ
- $70,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Quality control
- Paid holidays
- Tuition reimbursement
Quick Apply
2d
Mgr, Field Service
Lam Research —Chandler, AZ
- Mid-level
- Supervising experience
- Bachelor's degree
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Tempe, AZ
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance

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Quality Assurance Supervisor

DoorDash USA -
Tempe, AZ

Quick Apply

Job Details

$72,000 - $105,900 a year
2 days ago

Benefits

Paid parental leave
Health insurance
Parental leave

Qualifications

Operational analysis
Performance improvement leadership
Google Sheets
Management
Auditors team management
Workflow management (operations management method)
Operations coordination
Coaching
Data reporting
Mid-level
Team development
Key Performance Indicators
Mentoring
Leading team collaboration initiatives
Quality control problem-solving
Data-driven problem-solving
Operational excellence initiatives
Managing product quality assurance teams
Leadership
2 years
Team motivation (leadership skill)
Operations planning
Cross-functional communication
Service level agreement (SLA) management
Data analysis software

Full Job Description

About the Team

At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team sits at the heart of that mission—ensuring every interaction reflects accuracy, empathy, and efficiency.

As a QA Supervisor, you'll lead a high-performing team, partner cross-functionally, and champion process improvements that protect and elevate the customer experience. You'll serve as the connector between our front-line teams, leadership, and the broader organization, driving insights that shape the future of our service.

About the Role

Reporting to the Manager, Quality Assurance, you'll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You'll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.

You're Excited About This Opportunity Because You Will…

Lead with impact: Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
Champion the customer experience: Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
Drive problem-solving: Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
Keep operations on track: Allocate resources, manage workflow, and deliver on service-level agreements.
Measure what matters: Define and track KPIs to drive consistent performance and outcomes.
Balance agility with strategy: Deliver rapid improvements while building for sustainable, long-term success.

We're Excited About You Because…

You have 2+ years of leadership experience, including at least 1 year in quality assurance.
You're committed to developing people, coaching, mentoring, and fostering growth while embracing a learner's mindset yourself.
You're data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
You are an operator, translating analysis to actions quickly, testing your hypotheses, and using 'first principles' to solve challenging business problems at their root level.
You increase results and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact.
You embody DoorDash values:
- We are leaders – Leadership is embraced at every level.
- We are doers – We build the future through action and innovation.
- We are learners – We grow every day, no matter our role or tenure.
- We are customer-obsessed – Our mission to grow and empower local economies drives everything we do.
- We are all DoorDash – Our people make the magic happen, together achieving ambitious goals.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

customer service manager jobs in apache junction, az

Quality Assurance Supervisor

Manager, Customer Experience

Supervisor, Community Response

Learner Success Manager

15035 - Service Operations Supervisor - AZ, On Site

Senior Customer Relations Supervisor

Team Lead, Community Response

Customer Service Supervisor

AVP, Contact Center

Retail Customer Service Lead

Senior Manager, Workforce Management - GUS

Operations Supervisor / Contact Center

Customer Service Manager

Supervisor, Service Support

Supervisor, MXO Drive Support (Mid Shift)

Team Lead, Employer Services

Team Lead

Mgr, Field Service

Team Lead - Global Solutions Onboarding

Contact Center Supervisor, Amazon One Medical Customer Care

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About the Team

About the Role

You're Excited About This Opportunity Because You Will…

We're Excited About You Because…

About DoorDash

Our Commitment to Diversity and Inclusion

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