Top 14 Senior customer service representative Jobs in Apex, Nc

Sr. Patient Access Inbound Specialist
McKesson —Cary, NC
- $19.87 - $33.11 an hour
- Mid-level
- 3 years
- Communication skills
Senior Customer Success Manager
Clever Devices Ltd. —Apex, NC
- $120,000 - $150,000 a year
- Full-time
- Contracts
- Budgeting
- Training & development
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Customer Success
Tantalus —Raleigh, NC
- $150,000 - $175,000 a year
- Email
- Hybrid work
- Product management
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Hospitality Services Director
Kisco Senior Living —Cary, NC
- Full-time
- Background check
- Current TB test
- Pass drug screening
- Health insurance
- Dental insurance
14d
Sr Director, Client Services, Call Center
IQVIA —Durham, NC
- $116,600 - $324,800 a year
- Full-time
- Remote
- Sales
- Bachelor's degree
- Travel
- Work from home
Senior Customer Success Manager / Architect
Instruqt —Raleigh, NC
- From $100,000 a year
- Full-time
- Remote
- Trade school
- Senior level
Senior Manager, Support
Clinisys —Morrisville, NC
- $120,000 - $150,000 a year
- Rotating shift
- Hybrid work
- Computer science
- Computer Science
- Writing skills
1d
Senior Manager, Customer Success
Relay —Raleigh, NC
- Office
- 8 years
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager, Sales Planning
CaptivateIQ —Raleigh, NC
- $115,000 - $150,000 a year
- Full-time
- Remote
- Salesforce
- US work authorization
- Senior level
- Health insurance
Quick Apply
Sr. Director, HUB Services
IQVIA —Durham, NC
- $116,600 - $324,800 a year
- Full-time
- Remote
- Sales
- Bachelor's degree
- Senior level
- Work from home
Senior Institutional Client Management Associate
CAPTRUST —Raleigh, NC
- Full-time
- Microsoft Word
- Mid-level
- Office
- Health savings account
- Disability insurance
1d
Sr. Technical Services Representative
LATICRETE International, Inc. —Raleigh, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
7d
Senior Client Service Associate- Hightower Signature Wealth
HighTower Advisors —Chapel Hill, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
10d
Sr Dir, Client Perf Mgmt
Spectrum —Raleigh, NC
- Full-time
- 7 years
- Bachelor of Science
- Residential
- Opportunities for advancement
1d

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Sr. Patient Access Inbound Specialist

McKesson -
Cary, NC

Apply Now

Job Details

$19.87 - $33.11 an hour

Qualifications

Live chat
Health insurance authorizations
Resource identification in social services
Health insurance co-pays
Patient question and concern management
Patient resource coordination
Email customer support
Phone communication
Adverse event reporting
Triage
Health insurance customer support
Patient advocacy
Mid-level
3 years
Patient financial aid assistance
Phone customer support
Adverse drug reaction monitoring
Pharmacy operations
Faxing
Claims data entry processing
Communication skills
Pharmacy software

Full Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

Purpose

The Specialty Pharmacy Services organization is the gateway to life-changing Biologic therapies. We are the first step in a patient’s journey toward better health, ensuring that access to critical treatments is seamless, compassionate, and efficient. From the moment a prescription is written, we are there—navigating complexities, removing barriers, and championing each patient’s path to care.

As a Patient Access team member, you are a vital advocate and guide. You bring clarity to the complex, answering pharmacy support lines with empathy, managing prior authorizations with precision, and connecting patients to the financial resources they need. Whether it’s ensuring insurance coverage for therapy or securing copay support, your work ensures that we turn barriers into bridges for every patient.

This role is not just about process, it’s about purpose. It’s about being the difference between delay and delivery, between uncertainty and hope.

Key Responsibilities

Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided, with a goal of one-call resolution
Recognize and effectively communicate about insurance types, plan structures, when each type would be utilized, etc.
Enter all communication and documentation in the Biologics’ MIS
Assist with projects, such as yearly reverification
Communicate with patients to gather appropriate insurance information
Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient
Appropriately process pharmacy claims in Biologics’ MIS
Recognize and understand pharmacy claim responses and common resolutions
Identify and report adverse events (AEs) and product complaints (PCs) to Pharmacovigilance
Manage and reply to internal written communications and requests received via chat or email
Utilize all available resources to secure copay assistance funding for patients in need of financial assistance, and communicate available resources to providers and patients
Utilize clinical notes provided by providers to initiate prior authorizations, where allowed, via online portal, phone, or fax
Request payor overrides when required
Other related duties as assigned by Supervisor

Minimum Requirement

Typically requires 5+ years of related experience.

Critical Skills

3+ years of related experience in healthcare, pharmacy operations, or patient services
Strong communication, organizational, and problem-solving skills
Familiarity with pharmacy systems, insurance processes, and patient assistance programs preferred

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position

$19.87 - $33.11

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply Now

Refine Your Search

senior customer service representative jobs in apex, nc

Sr. Patient Access Inbound Specialist

Senior Customer Success Manager

Senior Manager, Customer Success

Hospitality Services Director

Sr Director, Client Services, Call Center

Senior Customer Success Manager / Architect

Senior Manager, Support

Senior Manager, Customer Success

Senior Customer Success Manager, Sales Planning

Sr. Director, HUB Services

Senior Institutional Client Management Associate

Sr. Technical Services Representative

Senior Client Service Associate- Hightower Signature Wealth

Sr Dir, Client Perf Mgmt

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