Top 193 Center manager Jobs in Apex Nc

Call Center Manager - North Carolina
Senture —Raleigh, NC
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- 3 years
13d
Center Manager - Cary Cornerstone
FastMed —Cary, NC
- Full-time
- Writing skills
- Urgent Care
- Mid-level
Quick Apply
9d
Operations Manager- Clinic Setting
Action Behavior Centers —Raleigh, NC
- $65,000 - $85,000 a year
- 6 years
- Master's degree
- Clinic
- Paid holidays
- Loan repayment program
Quick Apply
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Primary Care Clinic Practice Manager
AMPLIFY HEALTH —Holly Springs, NC
- Full-time
- Spanish
- Microsoft Outlook
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
18h
Vision Center Manager L3
Walmart —Garner, NC
- $38.50 - $50.00 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Data Center Power and Cooling Support Manager
Lenovo —Morrisville, NC
- $150,000 - $195,000 a year
- Full-time
- 5 years
- Continuous improvement
- Senior level
(USA) Vision Center Manager L2
Walmart —Fuquay-Varina, NC
- $38 - $48 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
9d
Center Manager
European Wax Center —Raleigh, NC
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Clinical Liaison-Brain Injury
LEARNING SERVICES CORPORATION —Raleigh, NC
- Full-time
- Google Workspace
- Nursing
- RN License
- Continuing education credits
Quick Apply
Registered Nurse ($2000 Sign-on Bonus)
Oak Street Health —Durham, NC
- $60,522 - $129,615 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Ophthalmic Technician
Watson Dry Eye Center —Raleigh, NC
- $25 - $35 an hour
- Weekends as needed
- Background check
- Management
- Clinic experience
- Paid holidays
- Paid time off
Quick Apply
8d
Financial Center Manager I (Branch Manager)
FIRST FLIGHT FEDERAL CU —Cary, NC
- Full-time
- Mid-level
- Office
- 1 year
Quick Apply
Financial Center Assistant Manager - Parkside Commons Financial Center
Bank of America —Cary, NC
- Extended hours
- Bilingual
- Sales
- Mid-level
1d
Office Manager
Complete Wellness Health Center —Raleigh, NC
- $50,000 - $60,000 a year
- Full-time
- Dental office
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
1d
Global Capability Center Capability Reinvention Manager
Accenture —Raleigh, NC
- $87,400 - $253,000 a year
- Full-time
- Up to 50% travel
- System design
- Analysis skills
- Paid holidays
- Disability insurance
Director, Regional Operations - Central NC
FastMed —Cary, NC
- Full-time
- Computer literacy
- Urgent Care
- Clinic experience
Quick Apply
14d
Operations Manager | Full-Time | Durham Performing Arts Center
Oak View Group —Durham, NC
- $53,000 - $63,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Director PFS Customer Service/Call Center - Revenue Cycle Patient Accounting
UNC Health —Chapel Hill, NC
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Senior level
7d
Global Capability Center Commercial Capabilities Manager
Accenture —Raleigh, NC
- $87,400 - $253,000 a year
- Full-time
- Management
- Up to 50% travel
- Office
- Paid holidays
- Disability insurance

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center manager jobs near apex nc

Call Center Manager - North Carolina

Senture -
Raleigh, NC

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Performance monitoring
Staff supervision
Microsoft Excel
Customer relationship building
Team supervision
Managing teams in a customer support role
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Key Performance Indicators
Decision making
Quality control
Customer engagement
Productivity software
Process improvement planning
Call center management
Excel data analysis

Full Job Description

Overview:

The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight for all program-related activities, ensuring contractual obligations, client expectations, service levels, quality standards, and business objectives are consistently achieved.

The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering a high-performance culture focused on employee engagement, operational excellence, customer satisfaction, and continuous improvement. This position serves as the primary liaison between internal stakeholders and clients, ensuring alignment with organizational goals and contractual requirements.

While this position allows remote work, the individual must reside within the state of North Carolina and travel to client sites as needed.

This position is contingent upon contract award and funding approval. Candidates may be interviewed and selected in advance; however, employment and start dates are dependent upon successful contract award and operational need.

Qualifications:

Required

Bachelor's degree in Business Administration, Management, Communications, or a related field; equivalent experience may be considered.
Minimum of 5 years of progressive leadership experience in a contact center or customer service environment.
Minimum of 3 years of experience managing leaders (supervisors, managers, or team leads).
Demonstrated experience managing client relationships and operational performance within established service level agreements (SLAs).
Strong understanding of contact center operations, workforce management, quality assurance, reporting, and performance metrics.
Experience analyzing operational data and implementing performance improvement initiatives.
Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong problem-solving, decision-making, and organizational abilities.
Ability to pass any required background checks and drug screenings

Preferred

Experience within a BPO, outsourcing, or high-volume contact center environment.
Lean Six Sigma, PMP, COPC, or other operational improvement certification.
Experience with workforce management platforms, quality monitoring systems, CRM platforms, and contact center reporting tools.
Experience managing remote, hybrid, or geographically dispersed teams.

Responsibilities:

Lead and develop supervisors, team leads, and support staff while fostering a positive, high-performing, and customer-focused culture.
Manage day-to-day contact center operations, including staffing, scheduling, workflow management, and resource allocation to achieve service and contractual goals.
Monitor and drive performance against key metrics (KPIs), including service levels, quality, productivity, efficiency, attendance, and customer satisfaction.
Analyze operational trends, identify performance gaps, and implement corrective actions and continuous improvement initiatives.
Serve as the primary point of contact for client escalations, operational reviews, and performance reporting.
Manage departmental budgets, workforce planning, and operational resources to maximize efficiency and cost effectiveness.
Partner with Human Resources, Finance, Workforce Management, Quality, Training, and IT to support business objectives and operational success.
Ensure compliance with company policies, client requirements, contractual obligations, and applicable regulations.
Oversee risk management, incident reporting, audit readiness, and business continuity efforts.
Prepare and present operational reports, business reviews, and performance updates to clients and executive leadership.
Lead special projects and strategic initiatives while driving process improvements and operational excellence.

Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Apply Now

Refine Your Search

center manager jobs in apex nc

Call Center Manager - North Carolina

Center Manager - Cary Cornerstone

Operations Manager- Clinic Setting

Front Desk Guest Manager Raleigh Marriott City Center

Primary Care Clinic Practice Manager

Vision Center Manager L3

Data Center Power and Cooling Support Manager

(USA) Vision Center Manager L2

Center Manager

Clinical Liaison-Brain Injury

Registered Nurse ($2000 Sign-on Bonus)

Ophthalmic Technician

Financial Center Manager I (Branch Manager)

Financial Center Assistant Manager - Parkside Commons Financial Center

Office Manager

Global Capability Center Capability Reinvention Manager

Director, Regional Operations - Central NC

Operations Manager | Full-Time | Durham Performing Arts Center

Director PFS Customer Service/Call Center - Revenue Cycle Patient Accounting

Global Capability Center Commercial Capabilities Manager

I want to receive the latest job alert for center manager in apex nc

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