Top 43 Customer service coordinator Jobs in Apex Nc

Customer Service Coordinator (Inbound- contact center environment) #4535
GRAIL —Raleigh, NC
- $20 - $25 an hour
- Weekends as needed
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Coordinator (Inbound- call center environment) #4849
GRAIL —Raleigh, NC
- $20 - $25 an hour
- Weekends as needed
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator
The Davey Tree Expert Company —Morrisville, NC
- $25 - $28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
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DMV - Program Coordinator I
State of North Carolina - Department of Transportation —Wake County, NC
- $39 an hour
- Full-time
- Office
- Microsoft Office
- Databases
5d
Customer Service Coordinator
Cando Rail & Terminals —Raleigh, NC
- $20 an hour
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Research
- AD&D insurance
- Disability insurance
Quick Apply
3d
Front Office & Customer Service Coordinator
UBERTY TRADING LLC —Raleigh, NC
- $18 - $20 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Patient Service/Front Desk Coordinator
MyEyeDr. —Raleigh, NC
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Morrisville, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Service Coordinator Order Experience CRT/DME Repair
Numotion —Apex, NC
- Overtime
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Care Coordinator Support Specialist -Front Desk
Oak City Cares —Raleigh, NC
- $20.60 an hour
- Email
- Driver's License
- US work authorization
- Organizational skills
- 401(k)
- Paid time off
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5d
Program Coordinator I
State of North Carolina - Department of Transportation —Wake County, NC
- $39,244 - $68,679 a year
- Full-time
- Office
- Administrative experience
- Bachelor's degree
Remote Transportation Care Coordinator
ACC PREMIERE —Raleigh, NC
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
2d
Front Office Coordinator
Mindpath Health —Durham, NC
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Disability insurance
9d
HVAC Dispatcher / Install Coordinator Helper
All American Heating, Air Conditioning, and Plumbing Inc. —Raleigh, NC
- $20 - $27 an hour
- Part-time
- Computer literacy
- Office
- HVAC
- Health insurance
- Dental insurance
Quick Apply
5d
Account Services Coordinator
Martin Marietta —Raleigh, NC
- Full-time
- Mid-level
- Office
- 3 years
Customer Experience Coordinator
TJ Maxx —Morrisville, NC
- $14.00 - $14.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Raleigh, NC
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Front Office Coordinator
Medi-Weightloss —Chapel Hill, NC
- High school diploma or GED
- In-person
- Associate's degree
Quick Apply
Customer Success - Project Coordinator
TruTechnologies —Durham, NC
- Full-time
- Bachelor's degree
- Communication skills
- Entry level
2d
Customer Experience Coordinator
Marshalls —Raleigh, NC
- $14.25 - $14.75 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
4d

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Customer Service Coordinator (Inbound- contact center environment) #4535

GRAIL -
Raleigh, NC

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

The Customer Service Coordinator II provides direct support to internal and external stakeholders by handling a wider range of inquiries and service requests. This role builds on foundational knowledge to independently resolve moderately complex issues, ensuring high levels of customer satisfaction while supporting continuous improvement in service delivery.

The CSC is committed to personal and professional change and growth, meeting the needs of the customer and the company, and making a true difference in a caller’s day and within the healthcare landscape as a whole.

Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.

Responsibilities:

Respond to internal and external stakeholder calls, emails, and chat inquiries, providing accurate information on products, services, policies, and procedures in GRAIL’s customer relationship management (CRM) software.
Independently resolve routine to moderately complex issues, using judgment within established guidelines.
Process internal and external requests such as account creation, order changes, account updates, and troubleshooting steps.
Document and track customer interactions in service systems to maintain accurate records.
Escalate complex or high-impact issues to senior coordinators or supervisors, ensuring smooth handoff.
Provide feedback on recurring issues or customer pain points to improve processes and customer experience.
Meet or exceed service performance metrics including response times, quality scores, and customer satisfaction ratings.
Adaptability and Growth Expectation

As our organization continues to evolve and grow, this role may require flexibility in responsibilities and duties. Employees should expect that their role may expand, shift, or be modified to meet changing business needs, strategic priorities, and organizational objectives.

This may include:
- Taking on additional responsibilities.
- Participating in cross functional projects and initiatives.
- Adapting to new technologies, processes, or methodologies.
- Supporting other departments or teams during periods of high demand.
- Contributing to special projects or temporary assignments as needed.
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Required Qualifications:

High school diploma or equivalent.
A minimum of 1 year of customer service experience in a call center or related environment.
Strong customer service and communication skills.

Preferred Qualifications:

Bachelor’s Degree or an equivalent combination of education and experience.
Strong interpersonal and communication skills with the ability to handle customer concerns calmly and effectively.
Proficiency in using customer service software, ticketing systems, and common office applications.
Problem-solving ability to assess customer needs and identify solutions within established procedures.
Strong organizational skills and attention to detail.
Ability to work both independently and collaboratively in a team environment.
Office or call center environment with frequent use of computer, headset, and telephone.
May require flexible scheduling, including evenings or weekends, depending on business needs.
Frequent interaction with customers, requiring patience, empathy, and professionalism.
Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:
- Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
- Protected health information (e.g. HIPAA, GDPR)

PHYSICAL DEMANDS / WORKING ENVIRONMENT

Ability to travel as required as needed
Hours and days may vary depending on operational needs.
Standing or sitting for long periods of time may be necessary.
Some lifting (up to 25 pounds) may be necessary.

The expected, full-time, hourly scale for this position is $20/hr-$25/hr. Actual pay will consider skills, experience, and location.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at [email protected] if you require an accommodation to apply for an open position.

GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

Quick Apply

Refine Your Search

customer service coordinator jobs in apex nc

Customer Service Coordinator (Inbound- contact center environment) #4535

Customer Service Coordinator (Inbound- call center environment) #4849

Customer Experience Coordinator

DMV - Program Coordinator I

Customer Service Coordinator

Front Office & Customer Service Coordinator

Patient Service/Front Desk Coordinator

Patient Service/Front Desk Coordinator Part Time

Service Coordinator Order Experience CRT/DME Repair

Care Coordinator Support Specialist -Front Desk

Program Coordinator I

Remote Transportation Care Coordinator

Front Office Coordinator

HVAC Dispatcher / Install Coordinator Helper

Account Services Coordinator

Customer Experience Coordinator

Telephonic Health Services Coordinator

Front Office Coordinator

Customer Success - Project Coordinator

Customer Experience Coordinator

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