What You'll Be Doing
Apply today to be part of the Wake County’s Food and Nutrition Services (FNS) team and help neighbors access the food they need to thrive. As a Food and Nutrition Services Eligibility Caseworker I , you’ll be a vital part of this mission—supporting families, reducing food insecurity, and strengthening our community.
In this role, you will guide residents through the FNS eligibility process, ensuring they receive timely and accurate support. You’ll connect individuals to essential resources, provide compassionate service, and help maintain the integrity of this critical program.
Essential Functions
- Interview applicants (by phone or in person) to assess eligibility
- Evaluate information and determine initial or ongoing benefits
- Request and verify documentation according to program policies
- Enter accurate data into NC FAST and related systems
- Provide referrals to community partners and additional services
- Maintain timely, clear documentation and manage caseloads using OnBase
- Support teammates by providing backup coverage and completing required reports
- Meet established performance standards for quality and productivity
Wake County isn’t just a workplace — it’s a mission-driven team that empowers you to grow, thrive, and make a meaningful impact in our community. When you join #TeamWake , you’ll find supportive teammates, wide‑open opportunities for advancement, and a culture built around service, collaboration, and celebrating each win together. Your work matters here — and so does your wellbeing. Step into a career where you’re valued, encouraged, and able to build a future with purpose.
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
High school degree or GED
Two years of related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
Experience assessing the financial capabilities and need for financial assistance Financial Counseling)
Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
Experience working with the homeless population
Spanish language skills
How Will We Know You're 'The One'?
Adaptability, accountability, and strong integrity
Ability to apply detailed policy and calculate budgets accurately
Excellent attention to detail
Calm under pressure and able to manage stressful situations
Strong communication skills—written and verbal
Customer service minded and respectful of client diversity
Comfortable with NC FAST, Hyland OnBase, Microsoft Office, and related tools
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:15 am - 5:00 pm
Hiring Range: 26.07 - 29.81
Market Range: 26.07 - 33.55
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/21/2026
