Senior Branch Manager
Reports to: Regional Vice President
FLSA Status: Exempt | Supervisory Role: Yes
Why Join Us?
At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!
About the Senior Branch Manager Role
We’re looking for a dynamic and results-driven Senior Branch Manager to lead the daily operations of a full-service branch. In this role, you’ll oversee all aspects of branch performance—from sales and customer service to lending, operations, and security. You’ll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.
The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.
Key Responsibilities
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Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
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Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
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Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
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Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
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Conduct staff training, regular team meetings, and performance reviews.
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Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
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Originate residential, home equity, and installment loans.
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Ensure compliance with all bank policies, procedures, and security protocols.
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Handle complex customer requests and resolve escalated issues in person or by phone.
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Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
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Maintain branch appearance and uphold operational performance standards.
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Report regularly to senior management on branch performance, opportunities, and challenges.
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.
Qualifications
Required
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High school diploma or equivalent.
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Supervisory experience.
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Strong customer service and cash-handling experience.
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Excellent verbal communication and interpersonal skills in person, by phone, and via email.
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Fluent in English; bilingual a plus
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Access to reliable transportation
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Strong organizational skills with the ability to manage multiple priorities.
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Ability to work effectively in a collaborative team environment.
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Willingness to participate in ongoing training and development.
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Ability to lift 10–20 lbs., stand for extended periods.
Preferred
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Bachelor’s degree.
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Previous banking or financial services experience.
Schedule
Full-time position with hours aligned to branch operations:
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Mon, Wed: 8:30 AM – 5:00 PM
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Tues: 8:30 AM – 3:00 PM
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Thu–Fri: 8:30 AM – 6:00 PM
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Sat: 8:30 AM – 1:00 PM (rotating schedule)
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Sun: Closed
Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.
Equal Employment Opportunity Statement:
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:
- Hiring, placement, upgrading, transfer, demotion or promotion
- Recruitment, advertising or solicitation for employment
- Treatment during employment
- Rates of pay or other forms of compensation
- Selection for training, including apprenticeship
- Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
