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Service Manager – Harley-Davidson Dealership

Wise Auto Group -
Victorville, CA

Apply Now

Job Details

Full-time
$72,000 - $120,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Customer communication
Key Performance Indicators
Dealership experience

Full Job Description

Job Title: Service Manager – Harley-Davidson Dealership

Location: Death Valley Harley-Davidson – Victorville, CA
Department: Service
Reports To: General Manager
Job Type: Full-Time
Compensation: $72,000 – $120,000+ annually including performance-based bonus opportunities

Ride With Us

At Death Valley Harley-Davidson, we don’t just service motorcycles, we keep riders on the road and experiences alive.

We are looking for a high-performing Service Manager who can lead from the front, drive accountability, maximize shop productivity, and deliver a world-class customer experience.

This role requires leadership, urgency, operational discipline, and the ability to build a strong culture inside the Service Department.

If you thrive in a fast-paced dealership environment and know how to lead teams, drive profitability, and create consistent results, we want to hear from you.

Position Summary

The Service Manager is responsible for overseeing the daily operations, profitability, performance, and customer satisfaction of the Service Department.

This position plays a critical leadership role within the dealership and is responsible for driving technician productivity, increasing customer retention, improving workflow efficiency, and ensuring service excellence.

Responsibilities

Lead, coach, and manage the Service Department team including Service Advisors and Technicians
Drive department gross profit, net profit, labor sales, and overall operational performance
Monitor and improve technician productivity, efficiency, and billed hours
Oversee repair workflow and ensure repairs are completed accurately and on time
Review and manage work-in-progress (WIP) daily
Partner closely with the Parts Department to streamline parts flow and reduce downtime
Maintain strong customer satisfaction through professional communication, scheduling, follow-up, and complaint resolution
Develop and execute service marketing and retention initiatives
Recruit, hire, train, and develop high-performing service personnel
Conduct daily huddles, coaching sessions, and performance reviews
Ensure dealership policies, safety standards, and operational procedures are followed
Maintain a clean, safe, organized, and efficient shop environment
Monitor department reports, KPIs, and budgets in alignment with dealership goals
Ensure all end-of-day reporting and documentation is accurate and completed timely

Qualifications

5+ years of progressive dealership service management experience (motorcycle, automotive, powersports, or RV preferred)
Proven leadership ability with a track record of developing high-performing teams
Strong understanding of dealership service operations, technician workflow, and profitability management
Experience managing KPIs including labor sales, hours per repair order, productivity, and effective labor rate
Strong communication, leadership, and organizational skills
Experience with dealership management systems and CRM tools preferred
Proficiency with Microsoft Office Suite
Passion for motorcycles and the Harley-Davidson lifestyle preferred
Valid driver’s license required
Motorcycle endorsement preferred or willingness to obtain

Physical Demands & Work Environment

Frequent standing, walking, bending, stooping, crouching, and lifting up to 50 lbs
Ability to safely balance and assist in moving motorcycles up to 750 lbs (with assistance as needed)
Regular exposure to moving mechanical parts, shop equipment, vehicle exhaust, noise, and cleaning chemicals
Fast-paced dealership and service shop environment

Benefits

Competitive base salary plus performance bonus opportunities
Medical, Dental, and Vision Insurance
Paid Time Off and Holidays
401(k)
Employee discounts on motorcycles, parts, apparel, and service
Ongoing training and professional development opportunities
Career advancement opportunities within a growing dealer group

Apply Today

If you are an experienced Service Manager ready to lead a team, drive performance, and build a best-in-class Service Department, we encourage you to apply today.

Join Death Valley Harley-Davidson and help us build one of the strongest service operations in Southern California.

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Apply Now

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automotive service manager jobs in apple valley ca

Service Manager – Harley-Davidson Dealership

Automotive Assistant Manager

Part Sales Manager – Part Time

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Job Title: Service Manager – Harley-Davidson Dealership

Ride With Us

Position Summary

Responsibilities

Qualifications

Physical Demands & Work Environment

Benefits

Apply Today

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