Job Summary
The Junior Systems Administrator will work with senior Systems Administration personnel in the maintenance and overall health of the corporate network and infrastructure. Assists in helpdesk operations. Performs all other duties as assigned by department manager.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.
This position operates in a fast-paced, high-demand environment and may involve managing multiple priorities, projects, and deadlines simultaneously. Employees in this role are expected to effectively multitask, adapt to changing business needs, and maintain productivity while handling a high volume of work. Performance expectations may include meeting established production, service, quality, or operational goals and quotas.
Duties
1. Setup and monitor company wide data backups. Maintenance of backup systems.
2. Setup new servers, physical or virtual, including OS installation and configuration.
3. Support enterprise IT applications, including configuration, implementation, upgrades, troubleshooting, maintenance, and user training to ensure optimal system performance and reliability.
4. Assist System Administrator in phone system setup and troubleshooting.
5. Oversee helpdesk software including configuration, upgrades and troubleshooting.
6. Assist Tier 1 support personnel as required to help maintain ticket queue to a minimal response time. Answer incoming support calls as necessary.
7. Handle Tier 2 support calls
8. Networking installation and troubleshooting, including install of network switches/routers/hardware
9. Desktop computer setup
Qualifications
· Associates Degree in Computer Science or related field of study and/or job experience equaling the knowledge necessary to fulfill required job duties.
· Minimum of two (2) years’ experience working in a Technology department
· Experience working in a health care organization preferred.
Skills
· Excellent communication, facilitation, interpersonal, and professional relationship-building skills.
· Strong attention to detail with the ability to manage multiple priorities while consistently meeting deadlines.
· Demonstrated problem-solving, negotiation, and sound independent decision-making abilities.
· Positive, collaborative attitude with a strong commitment to teamwork and customer service.
· Working knowledge of Microsoft Active Directory.
· Working knowledge of Microsoft Windows 10/11 desktop operating systems.
· Working knowledge of Microsoft Windows Server 2022 or later.
· Working knowledge of enterprise backup and recovery solutions, such as Veeam Backup & Replication.
· Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Access.
· Ability to quickly learn and adapt to new technologies, software applications, and business systems.
· Experience with VMware vSphere administration preferred.
· Working knowledge of network configuration and troubleshooting, including firewalls, switches, TCP/IP, DNS, and DHCP.
· Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
· Ability to read, analyze, and interpret business publications, technical documentation, professional journals, and government regulations.
Join our team to help shape innovative healthcare technology solutions that improve patient outcomes through robust system analysis and engineering expertise!
Pay: $64,480.00 - $83,824.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
