Job Summary
The IT Administrator serves as the operational backbone of the organization's day-to-day technology environment. Reporting to the Network Operations Manager, this role owns end-to-end IT service delivery, encompassing user support, identity and access management, endpoint fleet management, Microsoft 365 administration, and security control implementation. This individual supports the reliability, security, and scalability of the company's IT operations, serving as a key resource for resolving basic to complex technical issues.
Key Responsibilities
Break/Fix & Day-to-Day IT Support
- Own the intake, triage, and resolution of IT support tickets across hardware, software, office networking, and peripherals.
- Serve as the primary escalation point for complex or recurring incidents that exceed Tier 1 capabilities.
- Establish and maintain SLAs for incident response and resolution, tracking metrics to drive continuous improvement.
Microsoft 365 Administration
- Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
- Manage licensing assignments, group policies, and tenant-level security and compliance configurations.
- Implement and maintain conditional access policies, multi-factor authentication (MFA), and Microsoft Defender for Business.
- Monitor service health, review audit logs, and respond to anomalies or policy violations.
Security Controls & Compliance
- Implement, enforce, and continuously improve endpoint, identity, and data security controls in alignment with organizational policy and applicable frameworks (e.g., NIST, CIS, SOC 2).
- Partner with the Security and Compliance Lead on security initiatives, audits, and risk remediation.
- Respond to vulnerability scanning tooling and coordinate remediation efforts across the endpoint fleet. (Threatspike, Intune, Defender)
- Develop and maintain IT security documentation, procedures, and runbooks.
Endpoint Management
- Manage and maintain the full corporate endpoint lifecycle — desktops, laptops, tablets, mobile devices, and peripherals — from provisioning through decommission.
- Administer a Mobile Device Management (MDM) solution (e.g., Microsoft Intune) for corporate-owned and BYOD devices.
- Implement and enforce BYOD policies, ensuring personal devices meet organizational security standards before accessing corporate resources.
- Maintain software deployment pipelines, OS patch management, and automated endpoint configuration via MDM/GPO.
User Provisioning, Onboarding & Offboarding
- Own the full user lifecycle process: account creation, role-based access provisioning, equipment setup, orientation support, and access revocation upon separation.
- Develop and maintain standardized onboarding and offboarding checklists and automation workflows to ensure consistency and auditability.
- Coordinate with HR, Payroll, and department managers to align provisioning timelines with business needs.
- Maintain accurate records of user access rights and system accounts in compliance with the principle of least privilege.
Inventory Management
- Maintain a comprehensive and accurate IT asset inventory, including hardware, software licenses, and peripherals. This includes assets in your local office (Appleton warehouse/spares) as well as remote offices (Wigan, Orlando, etc)
- Track asset assignments, warranties, refresh cycles, and disposal in an IT asset management (ITAM) system
- Produce regular inventory reports and support audit requests.
Datacenter, Server & Rack Operations
- Perform hands-on datacenter tasks including rack-and-stack, cable management, hardware replacement, and basic parts replacement.
- Coordinate with the network and systems teams on capacity planning, hardware procurement, and rack space allocation.
Qualifications:
Required
- 5+ years of progressive IT experience
- Demonstrated expertise in Microsoft 365 administration (Exchange Online, Entra ID / Azure AD, Teams, SharePoint, Intune, etc).
- Hands-on experience managing endpoints at scale using MDM platforms (Microsoft Intune, Jamf, or equivalent).
- Working knowledge of BYOD policy and management, including personal device policy enforcement.
- Familiarity with implementing security controls — MFA, conditional access, endpoint compliance policies, vulnerability remediation.
- Proven experience managing user lifecycle workflows (onboarding, offboarding, access management).
- Experience with IT asset management and maintaining accurate hardware/software inventories.
- Comfortable performing physical datacenter tasks including racking hardware and cable management.
- Strong troubleshooting skills across Windows (required), MacOS (preferred), and Linux (preferred, but not required) endpoints.
- Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders.
Preferred
- Relevant industry certifications: Microsoft 365 Certified (e.g., MS-102 / MD-102), CompTIA Security+, ITIL Foundation, or equivalent.
- Experience migrating live IT operations from Google Workspace to Microsoft 365
- Experience with ticketing and ITSM platforms (e.g., Zoho, Jira, etc).
- Exposure to compliance frameworks such as SOC 2, ISO27001, or CIS Controls.
- Scripting ability in PowerShell or Python to automate administrative tasks.
- Experience in a mid-size or high-growth technology company environment.
Work Environment & Physical Requirements
- This role requires occasional physical activity including lifting IT equipment (up to 75 lbs), and working in server room / datacenter environments.
- Must be available for after-hours maintenance windows and on-call escalation on a rotating or as-needed basis.
- Travel between office locations or datacenters may be required
About 14IP
14IP is a leading supplier in the AI and telecommunications industry, serving customers from all market segments but specializing in the hospitality industry. Products and services include a mix of hosted VoIP (trunking, UC, PBX) solutions as well as on-prem hardware (PBX, gateway, phone). The company is headquartered in Wigan (England, UK) with secondary offices in Orlando, FL and Appleton, WI (both US).
14IP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Hybrid remote in Appleton, WI 54914
