SUMMARY
Under the guidance of the Sales Manager, the Account Manager will execute on incoming customer inquiries, create quotes, manage customer accounts while providing best in class customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. The list of duties & responsibilities below is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Reads correspondence or receives calls from customers to determine customer’s needs.
- Quotes prices based on information received from customer/prospect and discussion with Lock Joint Tube Wisconsin Manufacturing group or view information available to Sales group, to ensure Lock Joint Tube Wisconsin can quote what is requested/required.
- Confers with Production department to determine feasibility and to obtain estimates of cost, production run and scrap percentage.
- Corresponds with customer to inform of production progress and costs.
- Creates customer specific parts if not already a product being produced for said customer. Enters customer P.O.’s requesting completion date to be within customers desired timeframe
- Follow up with customer on late orders and then also schedule orders for shipment with shipping department and provide correct address for shipment to be delivered.
- Manage customer stock inventory programs. Track customer usage to accurately determine compared to forecast for index pricing.
- Travels occasionally to call on regular or prospective customers to solicit orders, visit for quality issues or for courtesy customer service visit.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree preferred OR Associate’s degree (AA) or equivalent from two-year College or Technical School; or six months to one year work related experience and/or training; or equivalent combination of education and experience.
Experience with office computer software required, including demonstrated experience with Microsoft Office Suite software packages such as: Outlook, Word and Excel.
Ability to create/modify spreadsheets and formulas in Excel.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Effective verbal and written communication skills. Effective interpersonal and customer service skills.
MATHEMATICAL SKILLS
Ability to apply basic mathematical concepts such as fractions, ratios, percentages, and proportions, to practical situations. Basic knowledge of statistics.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Effective analytical skills. Effective organizational and prioritization skills. Ability to be detail-oriented and multitask on a regular basis.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes both close and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be in a office setting with occasional trips to the shop floor. The noise level in the work environment is usually moderate.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Customer Support & Client Services Occupations: 2 years (Preferred)
- Inside sales: 2 years (Preferred)
Work Location: In person
